1. Business Letters and Memos

2. Recipients
Letters
Memos s
External Audience X
Internal Audience

3. Common Letter Formats Block Format Modified Block Format
Simplified Format
Organization – specific format

4. Format comparison

5. Block Format

6. Modified Block

7. Simplified

8. Required items and terms
Letterhead
Margins:
Left: inches
Right: ¾ to 1 inch
Salutation:
Formal: Dear Mrs. Clinton
Informal: Dear Hillary
Complimentary closes:
Formal: Sincerely, Best regards…
Informal: Cordially, Thank you, Ciao…
Reference line
Inside address (plus envelopes)
Enclosure CC
BCC

9. Multiple pages

12. Multiple-page letters
Only first page gets letterhead
Signature block lines up with the date
Page headings

13. Memos Omit the salutation and close Indenting is rare
Requires a Subject line
Headings are common
Page headings for multiple pages

14. Memo
Initialing
Sometimes signature at end

16. Memo

17. Email elements To: From: Subject line CC: BCC: Attachments: Consider…
Format compatibility with recipient
Expanding capacity and visual elements

19. with Attachment

20. Email Reply with copies