1. Tarun Singh Service delivery manager
Victim Support

2. Available across England & Wales
Who we are…
National Charity
Independent
Available across England & Wales
Dedicated to helping ALL victims and witnesses of crime.
We help victims of all types of crime
Our services are free and confidential

3. Our Services…
Emotional Support – to help victims deal with the personal effects of crime.
Face to face visits (Home, Outreach Sites, Offices) & Telephone Support
Talking
Listen & allowing Victims to tell their stories
Reflect
Positively challenging Guilt and Self-Blame
Identifying, affirming, encouraging peoples capacity to cope
Demonstrating respect and a non-judgmental approach

4. Our Services…
Information – to help victims and witnesses make better informed choices after a crime, particularly in relation to their rights/entitlements.
Sign-post
Provide information of other agencies
Case update
Generic information of the criminal justice process and their case
Giving information consistently and in manageable chunks

5. Our Services…
Advocacy – Liaise with other agencies to provide a holistic service and to ensure all needs are met, specialist support is accessed and the best outcomes are achieved.
Individual & Collective Advocacy
Police
Housing
Social Services
Writing supporting letters

6. Our Services…
Practical Support – Assisting with Criminal Injuries Compensation, providing personal alarms, commissioning Services, safety planning (IDVA).
Home security
Transport
Food Vouchers/ Food Banks
Accompanying victims to the housing department
Interpreting services (if available)
B&B, Hotels (depending on eligibility)
Counselling (depending on eligibility)

7. We EMPOWER victims to make their own choices
Services we do not offer…
Provide legal advice
Direct counselling
Provide financial assistance
Powers to re-house
We do not have statutory powers
We EMPOWER victims to make their own choices

8. Victims Needs… Victims’ Voice
Included in the process- “not just an add on” for every criminal there is a victim
Regular
Case updates
Understanding/ empathy- “not to feel like a perpetrator”
Victims’ Voice
Easy contact with their OIC
Justice- “reassurance that something is being done otherwise, why bother to report? Manage victims expectations
To feel “Police are interested/approachable, whatever the crime”

9. Victims Voices…
Relay of CPS decisions “in a way victims can understand”
Managing expectations- “keeping promises
Victims’ Voice
Feeling confident ‘any information given is followed up’
Cases being closed without a phone call from an officer
Timely explanation of perpetrator bail conditions

10. Volunteers in Redbridge… 15 Active Volunteers
All receive in-house CORE Training
Specialist Training
ASB/ Hate Crime
Sexual Violence
Domestic Violence
Children and Young Persons
People Bereaved by Homicide
Mental Health Awareness
Disability Awareness
Data Protection

11. Volunteers in Redbridge
Non-Judgemental
Respectful
Diverse
Age range - 18
Different languages spoken
Hindi
Bengali
Urdu
Sinhalese

12. Accessing Victim Support Services Police
Report Crime to police
Say ‘”Yes” to wanting support from Victim Support
Police data transferred from CRIS to Victim Support via Automated Data transfer (ADT)
Other Agencies
Housing Services
Education Institutes
Social Services
Other organizations
Self-Referral
Call Victim Support directly, no need to report it to the police

13. Accessing Victim Support Services Victim Assessment & Referral Centre
Tel:
8am-8pm Monday to Friday
9am-5pm Saturdays
Supportline
Tel: (free)
Outside the above hours
Victims’ Information Service
Tel:

14. Accessing Victim Support Services Web Self-Referral
Complete online form
Victim Support Website
Local Office
Tel:
9am-5pm Monday to Friday
Address: 10 Bourne court, Southend road, Woodford green Essex IG8 8HD

15. Thank you Any Questions???