0. A Comprehensive Solution

1. Help and peace of mind when away from home
Solution
Michael’s EAP counselor helped:
Provide stress management strategies and resources
Research tutors in his college town
Health Advocate would back up the BSC on all medical issues that it cannot resolve in one call.
The BSC would continue doing what is currently does well, but now would be able to “soft transfer” to HA employees who have questions or problems that are outside of their scope.
HA is staffed by nurses who understand their mission. They reach out to UHC, Anthem, to doctors, hospitals, to the specialty programs that we’ve purchased from the health plans like Health allies or Cancer Resources, they connect with our EAP, our drug management company.
They help negotiate away or reduce balance bill amounts that would other wise result in a claims appeal,
And as an added super benefit, when a claim appeal does happen, they work to gather the facts and pull it together or four consideration. The claims we went over earlier they stepped in midway. Some of those might not have become claims appeals.
Throughout the process thy are in touch with the employee until the issue is resolved. We’d like to give the HA folks a chance to tell you themselves what they do.
Michael, away from home for the first time, was feeling overwhelmed and kept getting sick. He called Health Advocate for help.

2. EAP+Work/Life Program features
24/7, unlimited telephone access
In-person assessments
Unlimited HR and management consultations
Employee wellness and prevention seminars
Critical incident debriefings
Medical Bill Saver program
Video counseling
Personal Concierge Service

3. Employee Assistance Program (EAP)
Short-term problem resolution with Licensed Professional Counselors for help addressing a wide range of issues:
Stress; depression; anxiety
Marital problems; family/parenting issues
Work conflicts
Anger, grief and loss; substance abuse
Provides referrals for more long-term support

4. Work/Life Support
Work/Life Specialists find support services and local resources to help with:
Eldercare, childcare
Legal concerns
Financial issues
Time management
Relocation issues

5. Key resources for managers/supervisors
Unlimited telephonic consultation for management and supervisors
Available to all levels of management team, 24/7
Improve managers’/supervisors’ interpersonal skills
Assist in resolving employee conflicts
Collaborate with management team and HR on sensitive cases

6. Experienced clinical resources
45,000+ Masters-level clinicians
Located in all 50 states + Canada and Puerto Rico
Available 24 hours a day, 7 days a week

7. Worldwide support Network of local counselors in 150 countries
Toll-free hotlines or collect call numbers available in all countries
Face-to-face and/or telephonic counseling provided in English or the local language
Promotion and employee communications in languages other than English

8. EAP member website 8

9. Financial Wellness and Consultation
Free 30 minute consultation per unique financial issue, unlimited issues
Speak with a certified financial advisor with an average of 20 years experience
Get guidance and education to make informed financial decisions
Employees spend minutes during the work day each month dealing with personal financial problems.
Financial stress results in policy lapses, increased health problems and leads to workplace injuries.

10. Financial Wellness and Consultation
Credit management
Debt counseling
Budgeting
Restoring credit
Investments
Foreclosure
Required education for bankruptcy
Home refinancing
Student loans
Retirement planning
Divorce planning
Collection matters
Financial goal setting
Saving for college

11. Spotlight: Website Resources
Legal Consultation Services
Free consultation with experienced, independent attorneys and 25% discount on standard fees if retained
Broad cross-section of specialty areas:
Criminal law
General/civil law
Domestic/family law
Elder law
Real estate
Tax and IRS matters
Motor vehicle law
Spotlight: Website Resources
Find more than 100 standard legal forms:
Wills
Bills of Sale
Demands & Releases
Personal Finance
After a Death
Family, Pets & Home
Employee absenteeism from work for legal-related issues costs U.S. companies over $10 billion each year, according to the Bureau of Labor Statistics.

12. Medical Bill Saver
Complementary feature included with EAP+Work/Life program
Skilled negotiators help reduce medical or dental bills $400+ not covered by insurance
“Safety net” for employees enrolled in consumer-driven plans
Encourages smart healthcare decision-making
Helps support “financial fitness,” reduce stress
Employee receives a Savings Result Statement detailing outcome
In successful negotiations, employee shares a percentage of the savings with Health Advocate

13. Implementation Support

14. Smooth implementation and transition process
Effective planning
Train-the-Trainer program
Operational coordination
Culture training—learning about your organization
Coordinate smooth transition of EAP cases with outgoing vendor
Comprehensive communications support
Program launch
Ongoing support

15. Management reporting Program utilization User-friendly format
Employee feedback
Opportunities for improvement

16. Turnkey Communications
Supporting your organization and your employees
Year-round electronic, print and online materials to introduce, raise awareness and reinforce participation
Comprehensive Work/Life website
Monthly employee newsletters including monthly webinars
Quarterly manager and supervisor newsletters
Informational brochures/wallet cards/posters

17. Key benefits Intervenes and resolves issues in their earliest stages
Reduces need for more costly mental health services
Decreases turnover and absences
Reduces claims costs, grievances and appeals
Available 24/7, 365 days a year
Eases burden on HR staff
Broad geographical availability
Extended family coverage (employee, spouse/domestic partner, dependent children, parents and parents-in-law)
Turnkey communications program