1. Doing Business with United
Ruby McCleary,
Director Supplier Diversity
United Airlines
Good morning thank you for the opportunity to be here today. It’s a pleasure to meet each of you and share the united supplier diversity journey.
CONFIDENTIAL

2. About United
United Airlines and United Express operate more than 4,500 flights a day to 339 airports across five continents.
In 2015, United and United Express operated more than 1.5 million flights carrying more than 140 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.
80,000+ employees, with Corporate Support Center in Chicago.
Mileage Plus is United's award-winning loyalty program, offering members the industry’s broadest range of accrual and redemption benefits.
United is investing in fleet and upgrading its onboard products including great new menus, we now offer more flat-bed seats in our premium cabins and more extra-legroom economy-class seating than any airline in North America.
Just a few facts on United. We have a hub right here in EWR. We appreciate your business and we hope to see you on a flight soon
CONFIDENTIAL -

3. Supplier Diversity Policy
As a Corporate-wide initiative, United’s Supplier Diversity Program is an integral part of our procurement processes.  Our policy is to ensure that all certified and qualified women, minority, veteran, service disable veteran,  lesbian, gay, bisexual and transgender (LGBT),  persons with disabilities and small businesses, who meet our supplier requirements; have the opportunity to participate in our supply chain opportunities. 
We include our supplier diversity requirements in all our RFP and contract agreement templates. 
Our Supplier Diversity Team is an important part of procurement and leads the charge in developing our strategy and driving results.   
We are proud of the work we do here at United and believe that supporting diverse and small businesses helps create strong communities and provides value to our customers.
As you can imagine, at United we have employees and customers from all over the world with different backgrounds, thoughts and ideas.
Our differences help us serve our customers better and our supplier diversity programs goals ensure that no matter what size the company, our community is given equal access to our business opportunities.
Our diverse partnerships provide United with a number of unique solutions across the business and help support the bottom line. it brings value to the company and is the right thing to.
CONFIDENTIAL

4. Supplier Diversity Program
Certification Requirements:
We require that all small and diverse businesses provide proof of certification from one of our preferred third-party certification agencies and or their affiliates. Those certifying bodies include:
National Minority Supplier Development Council (NMSDC)
Women's Business Enterprise National Council (WBENC)
National Gay & Lesbian Chamber of Commerce (NGLCC)
U.S. Pan Asian American Chamber of Commerce (USPAACC)
City, State, Federal and Local Government Certifications
The Small Business Administration (SBA)
8(a) Small Disadvantaged Business (SDB)
Association of Service Disabled Veterans (ASDV)
Certification
If you are interested in doing business with United, one of our requirements is certification. We accept a number of third party certifications which demonstrates that you are who you say you are.
What we buy
As one o the worlds leading airlines, we buy a number of things from uniforms, to wine, to janitorial and cabin cleaning, to FAA repair maintenance and services.
For a complete list of what we buy please visit our website at
CONFIDENTIAL

5. What does United Purchase?
What we buy- goods and services:
United requires a broad range of goods and services.
For a complete list of what we buy visit our website at:
Airport Operations IT
Onboard Operations
Technical
Legal
Real Estate
Fuel
Hotel

6. Flight to Success Common Characteristics of Success
Quality Customer Service
Competitive Pricing
Innovative Products and Services
Ability to do business within a major corporation
Financial Stability
Reliable Delivery

7. Supplier Diversity is a critical corporate initiative for United
Pre-Planning
United participates in a number of local, regional and national diversity events to represent the company and identify potential suppliers
United website ( is used to obtain supplier company information
Supplier Diversity engages proactively with sourcing teams to introduce qualified suppliers and manage long-term relationships
Sourcing Process
Supplier diversity is involved up front in planning processes by identifying qualified companies and collaborating with procurement teams during sourcing events
Suppliers are evaluated by the United Diversity team which is included in RFP evaluation scorecard
Suppliers are contractually required to report their diversity programs on an ongoing basis to cascade initiative benefits throughout United’s supply chain
Ongoing Management
Sourcing teams have objectives that drive diverse supplier inclusion in competitive bidding and ultimately sourced dollars
Supplier Diversity team reports to UA Board of Directors, Public Responsibility Committee and the Executive Diversity Council annually/semi-annually
Supplier Diversity periodically provides updates across the company on program and company objectives
Supplier diversity is a critical part of our procurement process and they are engaged upfront in our processes
CONFIDENTIAL -

8. “Foot in door” approach
2nd Tier Opportunities
Importance of 2nd Tier
“Foot in door” approach
Teaming Opportunities
Scale up Opportunity

9. Supplier Diversity - awards and brand recognition
Named one of America’s Top Corporations for Women Owned Business Enterprises by Women’s Business Enterprise National Council five consecutive years
Named one of America’s 2014 – 2016 Most Admired Companies for Supplier Diversity by Minority Business News
Named 2013 and 2016 Corporation of the Year by Chicago Minority Supplier Development Council
Named Who’s Who – Supplier Diversity Development and Best Practices by Minority Business News
Named a Top 100 Corporation of 2013 through by Women’s Enterprise Magazine
Named one of 2013, through 2015 Top Supplier Diversity Teams by Minority Business News
Other United Supplier Diversity Program media spotlights:
Chicago Minority Business Review: cover story 12/2012
Minority Business News: 2011 through 2015
Women’s Enterprise Magazine: 2011 through 2015
The Minority Business Committee of Chicago Minority Supplier Development Council, Inc. is pleased to present its highest honor – The Success Award – to Oscar Munoz, President and Chief Executive Officer of United Airlines. United has a long and distinguished history of proving equal business opportunities to minority, women, veteran, service disabled and other historically underutilized-owned businesses.
Sharing Success Award
2016
Corporation of the Year
Oscar Munoz, President & CEO
United Airlines
Here is a quick recap of our most recent successes.
CONFIDENTIAL - BOARD ONLY - DRAFT

10. How to Get Connected
Visit to learn more
Register your company on United’s vendor site, united.stars.smp.com
Attend Supplier Diversity events and functions. NETWORK!

11. Contact the United Supplier Diversity Team
Ruby McCleary - Supplier Diversity Director
Layle McKelvey - Supplier Diversity Manager
Deon Crayton - Supplier Diversity Associate
If you’d like to reach out to our supplier diversity team, please feel free to reach then as noted.
CONFIDENTIAL

13. Questions?