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2. Forms of Nonverbal Communication
Volunteers to demonstrate different examples
Is verbal and non-verbal communication equally as important? Why or why not?
nonverbal communication
sending messages without the use of words
Include:
facial expressions, gestures, and posture.

3. Forms of Nonverbal Communication
Signals that Send Nonverbal Messages
Cultural factors
Methods of communication
Specific business activities

4. Cultural Factors and Nonverbal Communication
Nonverbal Cultural Factors
Numbers
Colors
Emblems
Smells
Personal appearance and dress
Foods

5. Cultural Factors and Nonverbal Communication
Numbers
American culture, 13 is unlucky.
In Asia 11 is unlucky.
Emblems
Wearing a cross as jewelry does not evoke much of a reaction in the US, but it may cause resentment in Saudi Arabia.

6. Cultural Factors and Nonverbal Communication
Personal Appearance and Dress
Different customs regarding shaving, covering your head, wearing hats
Colors
In China and Taiwan, the color red indicates celebration.
In Italy the color purple indicates penance.
The color white can symbolize death in some cultures.

7. Cultural Factors and Nonverbal Communication
Smells
Heavy dose of cologne might bother people in some cultures.
Body Oder
Foods
Be aware of vegetarian cultures and those that prohibit specific foods or ingredients.
Know when you are being honored or flattered when served a delicacy.

8. Take a look at the picture Answer the questions Discuss
Cultural Symbols p. 62
Take a look at the picture
Answer the questions
Discuss

9. Nonverbal Methods of Communication
Time
Eye Contact
Silence
Nonverbal Communication Methods
Body Contact
Space

10. Nonverbal Methods of Communication
Time
Habits of being on time associated with good or bad manners.
Dining & resting times are different in other parts of the world.
Silence
In Taiwan it is rude to sit quietly and not maintain an active conversation.
In some countries silence may indicate respect and attention.

11. Nonverbal Methods of Communication
Personal Space
In the US, people stand far apart when they speak.
In Middle Eastern countries, standing far away indicates distrust.
Body and Eye Contact
In Arab countries, holding hands is commonplace.
In the US, failure to make eye contact may be considered rude in many Asian countries, looking away while you speak is a sign of respect.

12. Business Behaviors in Other Countries
Building long-term business relationships requires knowing about behavior related to:
Major holidays
Giving and receiving gifts
Business visits and entertainment

13. Major Holidays
International dealings are affected by holidays in other countries.
Holidays may involve more than just taking a day off from school or from work.

14. Giving and Receiving Gifts
There is a big difference between a gift and a bribe.
gift
an item given to convey good will
bribe
an item or money offered to entice the receiver to do something illegal

15. Giving and Receiving Gifts
expatriate
a person who relocates in a foreign country to live and/or conduct business
must carefully study of appropriate business behaviors
acculturation
the process of understanding, adapting to, and operating in a foreign country

16. Ethics & Issues p. 66
Grease Payments
Read
Answer the question
Discuss

17. Business Behavior and Communication
Two aspects that relate to nonverbal communication:
Major business protocols and the proper steps for receiving business visitors
Business entertainment customs in various parts of the world

18. Typical Aspects of Business Protocol
Greetings and introductions
Acceptable and proper gestures
Use of names and titles
Gift giving
Business card etiquette
Conducting business meetings
Manners
Table manners
Type of dress
Visiting the home of a business associate

19. Conducting a Meeting Set an appointment.
Arrive at the appropriate time.
Arrange the office and materials.
Make introductions.
Present gifts.
Greet your business associate.
Speak formally or informally.
Make eye contact or not.
Signal that you have reached or not reached an agreement.
Close the meeting and say “good-bye.”

20. Business Entertainment
Should be carefully planned.
Account for differences in arrival times, depending on the culture involved.
Location Selection
Arrange transportation for your guests.
Arrange for an appropriate reception of your guests.
Select menu and beverage items carefully.

21. Successful Communication
Tips for Successful Communication
Act appropriately in business meetings.
Understand the culture of the region you are visiting.
Understand that nonverbal communication involves sending messages without words through time, silence, personal space, and body and eye contact.
Follow proper business protocols.

22. International Business Careers p. 69
Interpreter & Translator
Read
Answer the question
Discuss