1. IT Support Services
Jon Steggles

2. IT Support Services
Helpdesk
Desktop Support
Lifecycle Management
Operations Bridge
User Administration

3. IT Support Services IT Helpdesk 01908 (6) 54321
Hours: 8.00am – 5.30pm Monday – Thursday
8.00am – 5.00pm Fridays

4. IT Support Services Desktop Support
End to end support for all desktop technologies
PC’s & peripherals
Printers
Mobile device
Tablets
Resolution of hardware and software issues
Short term equipment loans
Support for large events

5. IT Support Services Lifecycle Management IT Procurement Catalogue
Software
Hardware
Non-catalogue
All requests to be made through supervisor
Recycling Equipment

6. IT Support Services Operations Bridge User Admin
Support, Monitoring and Management of
Core Services
IT Systems
Infrastructure
User Admin
Birth to death for user accounts and
Access permissions

7. IT Support Services PC Estate Optimised Windows 7 Desktop
Centrally managed O/S
Managed Mac O/S
Office 2016 and 365
core applications
Central data storage
Semi-autonomous and autonomous options
Faculty procured

8. IT Support Services Software AMOS ArcGIS NVivo SPSS CorelDraw
Corel PDF Fusion
Endnote

9. Additional Applications
IT Support Services
Additional Applications
Packaged software delivery
Catalogue of 900+ applications
Check what's available
Procure through supervisor
Semi-autonomous and autonomous options

10. IT Support Services
Office 365

11. Link: More advice on both options OUCU = your OU computer username
IT Support Services
Installing Office 365 on your own device
Buy Office for £9.95
Anyone with address can buy Office
Microsoft Professional Plus includes Word, Outlook, Excel, PowerPoint, Skype for Business, OneNote, Access and Publisher
Suitable for personal use
Install Office for free
Anyone with address can install applications for free on up to 5 devices
This is subscription based and will run out when you leave the OU.
You get MS Word, Excel, PowerPoint, Outlook, OneNote, InfoPath, Access and Skype for Business
Can only be used for work purposes
Link: More advice on both options
If you’re asked to sign in – use and your normal OU password.
OUCU = your OU computer username

12. IT Support Services Faculty Contacts STEM Contact
Life, Health and Chemical Sciences
Priya Punchihewa
x55808,
School of Physical Sciences
Georgina Ayre
x32540,
Environment, Earth and Ecosystem Sciences
Michelle Aitken
x32943,
Engineering and Innovation
Donna Deacon
x54138,
Mathematics and Statistics
Tracy Johns
x53550,
Computing and Communication
Sarah Wood
x32465,
KMI (Research Institute)
Ortenz Rose
x54774,

13. IT Support Services Faculty Contacts FASS FBL Contact Psychology
Politics, Philosophy, Economics, Development, Geography
History, Religious Studies, Sociology, Social Policy and Criminology
Art History, Classical Studies, English & Creative Writing, Music
FBL
Contact
Business
Claire Wylde
x32311,
Law

14. IT Support Services Faculty Contacts WELS Contact
Education, Childhood, Youth and Sport
Amanda Hilton
x55364,
Health, Wellbeing and Social Care
x52083,
Languages and Applied Linguistics

15. IT Support Services
Data Storage

16. IT Support Services Self Service Portal Link from the IT intranet
Type ‘askit’ into a browser

17. IT Support Services IT Intranet IT Induction
IT Induction