1. Council of Governors: Holding to Account
Welcome
Ruth
Council of Governors: Holding to Account
January 2017

2. Background and update about engagement activity
Jane Melton, Director of Engagement and Integration
Engagement activity and holding to account
Ruth FitzJohn, Trust Chair

3. Trust Objectives
Engagement
Transformation to sustain

4. It’s amazing what we can accomplish when we’re in it together
Our Engagement & Communication vision …
(2016 – 2020)
It’s amazing what we can accomplish when we’re in it together
Our vision is that people in our community will become champions of our services to make life better.

5. Who do we engage with and why?
Stakeholder
Examples
Customers
Patients, Carers
Contributors
Staff members, volunteers, students
Commissioners
CCG, GCC, GPs, Universities, research funders
Collaborators
Strategic partners / Other NHS / Private bodies, voluntary sector, Criminal Justice / Police, religious groups,
Commentators
Healthwatch, Press, Governors, Members, Public, NHSI, Care Quality Commission, Council.
Inform – Involve – Improve = Influence to make life better

6. How do we know? (examples) Customers Contributors
How well is engagement going?
How do we know? (examples)
Customers
Patients, Carers
2016 CQC survey results; FFT;
Service Experience Reports; Pt Story
Triangle of Care survey; 15 Steps
Contributors
Staff members,
Volunteers, students
QH Staff survey results;
Volunteer FFT;
University feedback
Commissioners
CCG, GCC, GPs,
Universities, Research Funders
Cooperation with developments
Funding for new research (Cobalt)
Partnership agreements
Collaborators
Strategic partners / Other NHS Private bodies,
Voluntary sector, Religious Groups
Criminal Justice / Police
Co-location with police for MHARS
Swindon Mind development
Tackling stigma – over 100 organisations
Bishops breakfast
Commentators
Healthwatch, Governors, Members,
Press, Public, NHSI, Care Quality
Commission, Council
Regular connections with some commentators
More members, reaching more people
Proactive with press - +positive stories
‘Good’ from CQC
HCOSC interest in scrutiny of MH

7. How do the Non-Executive Directors hold the Board to account for engagement?
Engagement is explicitly part of the Non-Executive and Executive Director roles
Quantity
Quality
Soft measures
Hard measures
Short term
Long term
Outcomes