1. Governments Without Boundaries Serving Citizens in a Digital World
Presentation to
e-Governance Task Force
June 6, 2001
Michelle d’Auray
Chief Information Officer
Government of Canada

2. Government Services in Canada -- an overview
The Government of Canada is a large and complex organization
126 federal departments and agencies responsible for over 1,600 programs and services
All levels provide services that touch the lives of Canadians on a daily basis, for example
Federal -- Income Security, Business Services, Passports
Provincial -- Health, Education, Permits (driver’s licence, hunting & fishing)
Municipal -- Water, Utilities, Libraries, Community Services

3. The Government of Canada’s commitment...
“The Government will continue to work toward putting its services on-line by 2004, to better connect with citizens.”
Speech from the Throne
January 30, 2001
“This goal sends a clear signal that we mean to ... harness the potential of the Internet.”
Prime Minister Jean Chrétien
February 2, 2001
…to smart government

4. Quality and Satisfaction
Government On-Line supports...
Accessibility
Service Canada
In-Person
Telephone
Internet
Quality and Satisfaction
Improvement
Service
Enabling Platform
Government On-Line
…service delivery transformation across all channels

5. Government On-Line means...
Better service to Canadians -- anywhere, anytime
Giving Canadian businesses a competitive advantage
Supporting public service renewal
Positioning Canada as an innovative, on-line country
…using technology for the benefit of all Canadians

6. Government On-Line responds to...
Internet Use in Canada
Government and Internet
In the last three months, 44% of Internet users visited a government web site
Canada Information Office, January 2001
72% of Canadians support the move to electronic government
Ekos, Fall 2000
87% believe greater use of Internet / will improve access to government information and services
Environics, January 2001
63% of Canadians (84.5% of youth) recently used the Internet
Canada Information Office, January 2001
Statistics Canada, 2000
Canadians spend the most time on-line in the world (5.1 hours per week)
PricewaterhouseCoopers, Fall 2000
69% of SMEs and almost 100% of larger enterprises use the Internet
CFIB, August 2000
…growing Internet use in Canada

7. We need to make it easier for Canadians...
Canadians must visit more than one level of government to get services on-line
69% say knowing where to start is the biggest challenge in getting government services
67% of Internet users say they should be able to apply for services from different levels of government through one website
78% believe that the Internet will have a positive impact on the coordination of services between levels of government
72% believe the Internet will give Canadians a greater say in decision-making
…to access services regardless of jurisdiction

8. Jurisdictions are at different stages of e-government...
Key factors for success:
Leadership
Targets
Governance
Common infrastructure & standards
Updated legislative and policy framework
Communications & engagement
Strategic investment
….but are all focused on common priorities

9. A corporate approach is essential...
Clear political and senior administrative accountabilities for government-wide targets
Corporate co-ordination of government action plan
Departmental leads assigned to develop government-wide business processes
Departmental GOL leads to deliver on departmental accountabilities
Common framework and metrics and centralized monitoring
Consultation, collaboration and partnerships with key stakeholders
Timely, transparent, proactive communications
…to ensure success

10. A sound governance approach with clear accountabilities...
Committee of Ministers (Treasury Board) acts as the management board
Responsible Minister to appoint External Advisory Committee
Committee of department heads provides oversight function
CIO co-ordinates government plans, provides common framework & metrics and monitors progress
Department heads accountable for delivering through accountability accords (28 core departments)
GOL leads to ensure horizontal approaches within departments
…will ensure that GOL objectives are met

11. Governments across Canada...
…are moving toward e-government

12. How do we coordinate across jurisdictions?
Through forums like the Public Sector Chief Information Officer Council and the Public Sector Service Delivery Council, seize opportunities to work together across levels of government in Canada to:
test innovative service delivery options
build common solutions to key policy issues (security, privacy)
share experiences and best practices
develop common measurement tool for service delivery
Establish joint websites to feature best practices and lessons learned
Participate in cross-jurisdictional / multi-sectoral events to foster collaboration

13. Common strategies across jurisdictions - information sharing
Connectedness
Electronic commerce
Critical mass of services on-line
Common business processes
Common IM/IT Infrastructure
Human resources
Public/private sector partnerships

14. Interjurisdictional GOL initiatives / pilots under way
Health Information Network
Partnership between three levels of government, community associations, health organizations
Canada-Ontario Business Registration Authentication
Pilot to test public key infrastructure
Canada Customs and Revenue Agency
Joint individual tax returns (with 9 provinces, 3 territories)
Corporate income tax (2 provinces)
Business registration (4 provinces)

15. Emerging GOL opportunities across Canadian jurisdictions
Common business processes (i.e. lost wallet, change of address, business registration, business start-up)
Information Management framework
Authentification framework (including technical interoperability)
Critical information and infrastructure protection
Common measurement tool for service standards and benchmarking on-line progress
Common tool kits (i.e. privacy impact assessment, best practices for ESD on shared web site)
On-line procurement (opportunities for shared service)

16. Emerging GOL opportunities internationally
Exchange of information and best practices
Interjurisdictional interoperability
Trilateral (Canada-US-Mexico)
PKI forum
Private sector (i.e. ITAC-ITAA)
North America as geographic basis for cross-border service initiatives

17. Governments Without Boundaries Serving Citizens in a Digital World
Presentation to
e-Governance Task Force
June 6, 2001
Michelle d’Auray
Chief Information Officer
Government of Canada