1. Societal Communication
Public Speaking
Societal Communication
Presented By
Mrs. Bowden

2. Today we will:
Demonstrate an understanding of the different ways in which we communicate as a society.

3. Interpersonal Communication:
Getting along with an communicating effectively with another person
Two types – social communication and professional communication

4. Social Communication:
Face to face
Verbal communication – in person or by video chat perhaps?
Body language/non verbal
Non face to face
Written – letters, s, texts, social media, instant message
Verbal – telephone, voice mail

5. Social Media:
Has caused face to face communication to almost become non existent
Written communication is altered
Tone can not be inferred

6. Social Media:
What other issues have come up with social media? Let’s discuss.
What’s your favorite way to communicate and why?
Activity – Decipher texts and s. Writing in a professional manner.

7. Social Media: Yo, Ima b L8 2day Pls let @tim know
Amazing prices at almost 2G2BT. Miss these prices AYOR.
SMH computers r dwn. ROFL bc it will take all day. Brb fixing them now.
transl8it! iz simpl! jst typ n yor SMS, TXT o lNgo & Lt transL8it! cvert it 2 pln eng --o-- typ n a frAze n eng & cvert it 2 SMS TXT lingo!
pls c me aftR claS cuz I wnt 2 discuS yor grades.

8. Social Communications
Temperament, Conflict Resolution, & Problem Solving
Trade & Industrial Education

9. Personality
The combination of characteristics or qualities that form an individual's distinctive character

10. Character
The aggregate features and traits that form the individual nature of a person.

11. Temperament
The combination of observable and typical personality traits of an individual, including:
Communication style
Behavior
Attitudes
Values
Talents

12. The Four Temperaments
Each temperament has unique qualities, strengths, and weaknesses. Many systems attempt to categorize humans based on their temperaments.
The Guardian
Security-seeking
Supervisors
Inspectors
Providers
Protectors
The Artisan Sensation-seeking
Promoters
Crafters
Performers
Composers
The Rationalist Knowledge-seeking
Masterminds
Inventors
Architects
Field Marshals
The Idealist
Identity-seeking
Teachers
Counselors
Champions
Healers

13. Resolving Conflicts in communication
Public Speaking
Resolving Conflicts in communication
Presented By
Mrs. Bowden

14. Today we will:
Conflicts in communication and how to over come them.

15. Conflicts: Conflicts associated with communication method.
Conflicts associated with non verbal messages
Conflicts associated with actual message and understanding
Conflicts associated with personal feelings
Conflicts associated with message delivery - tone

16. Conflicts with Tone:
Aggressive Tone – pushy and considers only one point of view
Nonassertive (passive tone) – lack of action or energy, rarely speaks or acts disinterested
Assertive tone – direct yet tactful

17. Conflicts with Tone:
Brainstorm some ways we can effectively communicate when these tones are present…
Write your answers in your journal

18. Participating Effectively in Conversations:
Avoid talking too much
Avoid talking too little
Avoid interrupting

19. Criticism:
Typically means an evaluation or judgment – feels like a reprimand
Try constructive criticism instead – look at the examples on p.109
What do you notice as the differences?

20. Receiving Criticism: Maintain your composure
Allow others to finish what they are saying
Don’t interrupt
Be a good listener
Ask questions
Thank the person
TRY NOT TO TAKE IT TOO PERSONALLY
THINK BACK TO YOUR ORIGINAL COMMITMENT!!

21. Conflict
An incompatibility between two or more opinions, principles, or interests.

22. Resolution
The action of solving a problem, dispute, or contentious matter.

23. Ways to overcome communication conflicts:
Always be clear as possible
Always be complete
Always be concise
Always be considerate
BUILD STRONG RELATIONSHIPS

24. Common Types of Conflict Resolution
Negotiation: discussion aimed at reaching an agreement.
Mediation: the mediator’s goal is to bring the two parties to an agreement that satisfies each of them. The mediator is a sort of referee and can’t make any actual decisions
Arbitration: a neutral third party has the power to make a decision after hearing all of the facts

25. Alternative Dispute Resolution (ADR)
Conflict Resolution is also called ADR, which stands for Alternative Dispute Resolution. The terms mean the same thing and are used interchangeably when referring to formal methods of resolving a dispute.

26. Peer Mediation:
Often communication conflicts are a simple misunderstanding
Peer mediation can help in situations of a misunderstanding or emotional tension
Mediation give you the OPPORTUINITY to work through communication conflicts in a controlled manner

27. Peer Mediation Process:
Ask to work with a peer mediators (peer mediators are to be completely neutral, confidential, enforce the rules, facilitate the process)
Agree to follow all rules
Mediator asks one person to begin telling their story – that person gets to talk with no interruptions. Then the peer mediator restates what the person just said for clarification

28. Peer Mediation Process:
Then the other person has a chance to speak – at this point they tell their side of the story
The conversation goes back to each person to ask questions or clarify what the other has said and to have a chance to explain what they really meant.
By the end the two have reached an understanding and usually solved the conflict

29. Problem
A matter or situation regarded as unwelcome or harmful that needs to be dealt with and overcome

30. Problem Solving Techniques:
Problem identification: What is my concern?
Goal definition: What do I want to achieve or change?
Brainstorming: What can I do?
Consequences: What might happen?
Decision: How should I do it?
Implementation: Do it!
Evaluation: Did it work?