1. Select your System
Freedom Micro DI

2. How Can We Help?
My device is not charging
My IntelliKey does not work
I need help with merchandising a device
I am having false alarm problems
I need to order a part

3. Back Which do you have? DSLR Point-and-Shoot Camcorder
Mirror Less Camera
Back

4. Use the Freedom Micro Double Headed Tool to remove the AirTether from the puck
Remove the Puck from the AirTether (Alarm may sound)
DISABLE ALARM (if necessary) via the IntelliKey
Remove the IntelliKey from the Puck
BACK
NEXT

5. NEXT BACK Install SmartCable into DSLR camera
Place the DSLR bracket onto the puck and slide the camera into it
Secure the DSLR onto the puck via the Double Headed Tool
Insert the tool thru the AirTether locking pin and tighten the tripod mount screw
Install the lens lock bracket onto the main body bracket
BACK
NEXT

6. Connect the other end of the SmartCable to the DI Puck and attach the AirTether
Arm the position via the IntelliKey
BACK
DONE

7. My Point-and-Shoot requires Riser
Which do you have?
My Point-and-Shoot requires Riser
My Point-and-Shoot requires anti-rotation arms
Back

8. NEXT BACK DISABLE ALARM (if necessary) via the IntelliKey
Use the Freedom Micro Double Headed Tool to remove the AirTether from the puck
Remove the Puck from the AirTether (Alarm may sound)
DISABLE ALARM (if necessary) via the IntelliKey
Remove the IntelliKey from the Puck
BACK
NEXT

9. NEXT BACK Adjust the anti-rotation brackets into the puck
Install the SmartCable into the camera
Install and secure the Point-and-Shoot riser to the camera via the red handle tool
BACK
NEXT

10. Secure the riser with the camera to the DI Puck (underside of puck) using the Double Headed Tool thru the bottom of the puck
BACK
NEXT

11. DONE BACK Attach the other end of the SmartCable to the puck
Attach the AirTether to the puck
Make sure that the position is plugged into the power outlet
Arm the position via the IntelliKey
BACK
DONE

12. NEXT BACK DISABLE ALARM (if necessary) via the IntelliKey
Use the Freedom Micro Double Headed Tool to remove the AirTether from the puck
Remove the Puck from the AirTether (Alarm may sound)
DISABLE ALARM (if necessary) via the IntelliKey
Remove the IntelliKey from the Puck
BACK
NEXT

13. NEXT BACK Adjust the anti-rotation brackets into the puck
Install the SmartCable into the camera
BACK
NEXT

14. Secure the riser with the camera to the DI Puck using the Double Headed Tool thru the bottom of the puck
BACK
NEXT

15. DONE BACK Attach the other end of the SmartCable to the puck
Attach the AirTether to the puck
Make sure that the position is plugged into the power outlet
Arm the position via the IntelliKey
BACK
DONE

16. NEXT BACK DISABLE ALARM (if necessary) via the IntelliKey
Use the Freedom Micro Double Headed Tool to remove the AirTether from the puck
Remove the Puck from the AirTether (Alarm may sound)
DISABLE ALARM (if necessary) via the IntelliKey
Remove the IntelliKey from the Puck
BACK
NEXT

17. NEXT BACK Install the anti-rotation Camcorder bracket onto the Puck
Place the camcorder on top of the bracket such that the tripod screw will into the camera and the anti-rotation pin on the bracket will sit into the camera anti-rotation socket
Connect the SmartCable to the Camcorder and Puck
BACK
NEXT

18. DONE BACK Attach the AirTether to the puck
Make sure that the position is plugged into the power outlet
Arm the position via the IntelliKey
BACK
DONE

19. NEXT BACK DISABLE ALARM (if necessary) via the IntelliKey
Use the Freedom Micro Double Headed Tool to remove the AirTether from the puck
Remove the Puck from the AirTether (Alarm may sound)
DISABLE ALARM (if necessary) via the IntelliKey
Remove the IntelliKey from the Puck
BACK
NEXT

20. NEXT BACK Install SmartCable into DSLR camera
Place the bracket onto the puck and slide the camera into it
Secure the camera onto the puck via the Double Headed Tool
Insert the tool thru the AirTether locking pin (underneath the puck) and tighten the tripod mount screw
BACK
NEXT

21. Connect the other end of the SmartCable to the DI Puck and attach the AirTether
Arm the position via the IntelliKey
BACK
DONE

22. Solid White No LED Solid Blue
Inspect the position and choose one of the following Puck LED options:
Solid White – the position is armed and providing power
Solid White
Blinking White – the position is in lift mode or not armed
Blinking White
No LED – the position power supply is not plugged in.
NOTE: Please look at the puck for at least 10 seconds to determine
No LED
Solid Blue – the position is in short circuit protection mode
Solid Blue

23. Solid White LED means that the system is armed and providing power to the merchandised device.
Freedom Micro DI will power the device when the correct SmartCable is installed and when fully docked or when in lift mode (power in lift mode varies for different camera types)
If the SmartCable is not present, install the appropriate SmartCable
SmartCable is present
Order new SmartCable
I’m Done

24. Order new SmartCable I need Assistance
Make sure that the existing SmartCable is free of any physical damage and it is fully inserted into the puck and device
Unplug the SmartCable from the puck and wait 10 seconds
Plug the SmartCable back into the puck
Order new SmartCable
I need Assistance
It’s now working

25. No LED (longer than 1 minute) means that the power supply is not plugged in.
Make sure that the power supply for the position is plugged into the wall outlet or power strip
Also make sure that the locking tab on the power pigtail has been properly engaged
NEXT

26. I don’t have a SmartCable
Ensure that the LED on the puck is now lit Solid White.
If the LED is solid White make sure that the SmartCable is plugged in and the puck is fully docked. Power now should be present
Puck is now blinking
I don’t have a SmartCable
SmartCable is damaged

27. YES YES YES Blinking White LED consists of three variations:
Twice every 8 seconds – The position is ready, but not armed
YES
Once every 4 seconds – the puck is in lift mode (out of the dock) for less than an hour
YES
Once every minute – the puck has been out of the dock for more than 1 hour
YES

28. Blinking twice every 8 seconds – the position must be armed in order to charge the merchandised device.
Ensure that the device is properly merchandised
Insert the IntelliKey into the puck to arm the position
Plug in the SmartCable into the puck and device
Device now should be charging
Is the problem fixed?
YES NO

29. What do you need help with?
I need help with merchandising a device
My device is still not charging
My IntelliKey does not work
I need to order a part (SmartCable, AirTether, Puck)

30. Re-merchandising No obstructions
Blinking once every 4 seconds – the position is in lift mode (the puck is out of base for less that 1 hour).
Ensure that there are no obstructions in the way of the puck to prevent it from docking
Inspect the puck and base, look for any obstructions that are preventing the puck to fully seat in the base
If a SmartCable is in the way, you should re-merchandise the device to correct it
Re-merchandising
No obstructions

31. Re-merchandising No obstructions
Blinking once every 1 minute – the position has been out of the base for more than 1 hour or the system is in Battery Backup.
Ensure that there are no obstructions in the way of the puck to prevent it from docking
Inspect the puck and base, look for any obstructions that are preventing the puck to fully seat in the base
If a SmartCable is in the way, you should re-merchandise the device to correct it
Re-merchandising
No obstructions

32. Blinking once every 1 minute – the position has been out of the base for more than 1 hour or the system is in Battery Backup.
Make sure that the power supply for the position is plugged into the wall outlet or power strip
Also make sure that the locking tab on the power pigtail has been properly engaged
Is the Device Charging?
YES NO

33. Solid Blue LED – the position is in a short circuit protection mode or in overcurrent mode.
The solid Blue LED indicates that there is a problem with the power path to the device. This can be one of three things:
Faulty SmartCable (most common)
Faulty merchandised device
Faulty puck
Overcurrent protection (device is drawing excessive amount of current)
Troubleshooting:
Unplug the SmartCable from the Merchandised device
Lift and dock the puck
What color is the Puck LED?
White
Blue

34. Replace the Merchandised Device
Do you need help with Merchandising?
YES NO

35. Solid Blue LED – the position is in a short circuit protection mode.
Troubleshooting:
Unplug the SmartCable from the puck
Lift and dock the puck
What color is the Puck LED?
White
Blue

36. Replace or Order SmartCable
Do you need help with Ordering Part?
YES NO

37. Replace or Order a new Puck
Replace Puck
Order a Puck

38. Please contact your corporate office for ordering procedures
If you need to replace a part like a Puck, SmartCable or AirTether, you can order them and install them yourself.
To Order a Part:
Please contact your corporate office for ordering procedures
If you’ve tried all of the troubleshooting steps and your issue is not resolved, you may need a technician or MTI for help.
MTI Customer Service:
For further troubleshooting or to schedule a technician, please call Customer Service at MTI:
Home

39. If your IntelliKey key turns RED instead of GREEN when plugged into the puck:
You will need the MCP to reprogram your IntelliKey to match your DI Puck.
The system will not disarm if the key is incorrectly programmed.
Connect the MCP unit to the Micro DI Puck and the IntelliKey to the MCP. The MCP will beep once when you plug it in to confirm it has power
MCP
Back to Main
NEXT

40. Press and release the button on the MCP once to program the puck
Press and release the button on the MCP once to program the puck. Press and release the button one more time to program the IntelliKey
BACK
NEXT
No LED

41. NEXT BACK IF THE LED IS RED: IF THE LED IS GREEN:
Press and release the “PUSH” button on the MCP to program the IntelliKey. The IntelliKey will turn GREEN indicating that the key now is programmed
IF THE LED IS GREEN:
IntelliKey already has the correct code and no further action is required
BACK
NEXT

42. To verify, unplug the IntelliKey from the MCP and plug it into the Puck
If the IntelliKey turns GREEN then programming is complete, if the IntelliKey is RED please press the Back button to repeat the process
BACK
Done

43. If your IntelliKey does not light-up at all when plug into the MCP, it means that the code in the MCP does not match the code in the puck.
Connect the MCP unit to the Micro DI Puck also insert the IntelliKey into the MCP. The MCP will beep when you plug it in to confirm it has power
Press and release the “PUSH” button on the MCP once to program the puck
Press and release the “PUSH” button on the MCP once again to program the IntelliKey
MCP
NEXT

44. One cause of a false alarm, is if the camera is not fully secured onto the DI Puck.
Make sure the mounting screw is fully tightened into device tri-pod mounting hole
This will ensure the ‘plunger’ is firmly engaged (ie: armed)
Fixed
Need assistance