1. Communicating in the Workplace

2. What is Communication
The activity of sending meaningful information

3. Communicating in the Workplace
Negotiating; bargaining; persuading
Greeting people; representing others to the public; selling
Courteous telephone skills
Reporting, conveying information; explaining issues or procedures
Listening effectively
Interviewing
Preparing written materials
Organizing and presenting ideas for formal and informal presentations
Participating in group discussions

4. Importance of Effective Communication
Cornerstone for establishing trust
Cornerstone for new business and customer retention
Increases productivity
Many companies expend human and financial resources to train employees in communication

5. Three Main Forms of Business Communication
Non-verbal Communication
Verbal Communication
Written Communication

6. Non-Verbal Communication

7. Nonverbal Communication
Hand Gestures
Facial Expressions
Touching
Body Language
Eye Contact
Turning your back to the speaker
What Other Ways Can You Think Of?

8. What Are They Saying?

9. Non-Verbal Communication

10. Non-Verbal Communication

11. Non-Verbal Communication in the Workplace
Plays important role in workplace
Particularly with customers
63-95% more impact that verbal communication
Non-verbal cues indicate listening/interest
Poor communication skills leads to low employee morale and conflict
Effective communication skills leads to high morale and collaboration

12. Examples of Non Verbal Business Communication
Nod of approval
Thumbs up
Pat on back
Rolling Eyes
Raising Eyebrows
Frown

13. Verbal Communication

14. Verbal Communication in Business
Simplest form of communication
Use language appropriate for audience
Clear Voice
Audible
Respectful tone
Active Listening
Active Questioning as appropriate

15. Examples of Verbal Communication in Business
Answering business phone/extension
Receiving visitors
Giving instructions
Training
Presentations
Addressing/Participating in Meetings

16. De-Brief
Students will respond on a piece of paper and submit before leaving:
Communication defined
Nonverbal Communication defined
How can nonverbal communication be expressed in the workplace?
What kinds of messages do you give your co-workers and employer through your ACTIONS?