1. Sustainable development in communities Urban Sustainability Management
EFCA Business Day, Copenhagen, 1 June 2017
Business workshop C - Sustainable infrastructure of cities
ISO 37101
Sustainable development in communities
Urban Sustainability Management
Introduction
Extract from EFCA-FIDIC Sustainable Development Committee: Awareness Webinar FIDIC – EFCA – ISOCARP – UN Environment
ISO awareness webinar model 17/02/21

2. Awareness webinar - 23/5/17 - FIDIC©
Introduction
ISO 37101: Management system for sustainable development in communities
49 countries involved
4-year process
Published in July 2016
English and French
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

3. Awareness webinar - 23/5/17 - FIDIC©
Why ISO 37101?
The need
Sustainable development is a global challenge
Strategies for achieving sustainable development must be at local, community level
Context differs from region to region
Community strategies need to reflect the context, priorities, needs
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

4. Awareness webinar - 23/5/17 - FIDIC©
ISO in brief
ISO Management system requirements
Organization identification
Based on continual improvement, PDCA approach
Incorporates risk-based thinking
Uses the ISO High Level Structure for management system
Scope
Normative references
Terms and definitions
Context of the organization
Leadership
Planning
Support
Operation
Performance evaluation
Improvement
Compatible with ISO (risk), ISO 9001 (quality), ISO (environment), ISO (energy) …
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

5. Awareness webinar -23/5/17 - FIDIC©
ISO basic pillar: the purposes / issues matrix
12 sustainability issues
Understood as action areas
Governance, empowerment & engagement
Education & capacity building
Innovation, creativity & research
Health & care in the community
Culture & community identity
Living together, interdependence & mutuality
Economy & sustainable production & consumption
Living & working environment
Safety & security
Community infrastructures
Mobility
Biodiversity & ecosystem services
6 purposes of sustainability
Define sustainable development aims to achieve
Attractiveness
Preservation of
the environment
Resilience
Responsible use
of resources
Social cohesion
Well-being
Awareness webinar -23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

6. Awareness webinar - 23/5/17 - FIDIC©
ISO basic pillar: the purposes / issues matrix
12 sustainability issues
Understood as action areas
Governance, empowerment & engagement
Education & capacity building
Innovation, creativity & research
Health & care in the community
Culture & community identity
Living together, interdependence & mutuality
Economy & sustainable production & consumption
Living & working environment
Safety & security
Community infrastructures
Mobility
Biodiversity & ecosystem services
6 purposes of sustainability
Define sustainable development aims to achieve
Attractiveness
Preservation of
the environment
Resilience
Responsible use
of resources
Social cohesion
Well-being
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

7. ISO 37101 - implementation steps
An iterative process to achieve sustainability purposes based upon the purposes/issues matrix
A. PRELIMINARY & CONTEXT STUDIES(1)
Interested parties’ needs & expectations (§4.2)
community & management system scope (§4.3, §4.4)
B. BASELINE REVIEW & PROGRAMME
Consider the evolving situation, interested parties’ needs and expectations to establish baseline situation (§6.1.2) & select relevant issues (§4.6)
C. STRATEGY
To optimize resources, competence, authorities, risks & opportunities to define, implement & evaluate processes for a global strategy (§6.2.2) & for strategies for each purpose
D. ACTION PLANS
Define, implement & evaluate action plans (§6) & performance measures in the light of continual improvement
E. PERFORMANCE EVALUATION
(1) Can be used to clarify the selection of an organization by the community
Awareness webinar - 23 /5/17 - FIDIC ©

8. A. PRELIMINARY & CONTEXT STUDIES
ISO – key implementation steps
Tramway project example
A. PRELIMINARY & CONTEXT STUDIES
Present situation
social, economic, cultural …
sustainability characteristics
Tramway project
interested parties needs and expectations
issues/action areas: travel, employment, living, business …
impacts
project characteristics: location, features ….
- direct components: routes, stations, electricity grid, storage and maintenance facilities …
- additional components: parking, intermodal stations, tariff policy …
Awareness webinar - 23/5/173 - FIDIC©

9. B. BASELINE REVIEW & programME Tramway project & linked action plan
ISO – key implementation steps
Tramway project
B. BASELINE REVIEW & programME
Iterative process to establish the baseline and a procurement approach to implement a tramway.
Achieve sustainability purposes and consider the evolving situation and the needs and expectations of interested parties.
Tramway project & linked action plan
Planning of the tracks, stations, electricity grid, storage and maintenance facilities, parking, intermodal stations …
Present and foreseeable situation of the city or community regarding areas of action
Governance, Economy, Safety & Security, Infrastructure, Mobility …
Present and foreseeable situation of the city or community regarding the purposes of sustainability
Attractiveness, Environment, Resilience, Resource use …
Awareness webinar - 23/5/17 - FIDIC©

10. ISO 37101 - Baseline Review purposes/issues matrix Tramway project
ACTION AREA
Purpose
Governance
Education
Innovation
Health & care
Culture
Living together
Economic production
Living & working environment
Safety & security
Infrastructure& networks
Mobility
Biodiversity
Attractiveness
Preservation & improvement of the Environment
Resilience
Responsible resource use
Social cohesion
Well-being
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

11. ISO 37101 - purposes / issues matrix Tramway project
ACTION AREA
Purpose
Infrastructure & networks
What connected infrastructure and networks are needed for the tramway?
What are their impacts on the city’s infrastructure and networks?
Mobility
How to modify the mobility action plan to integrate the tramway and to improve its efficiency?
Resilience
How to assess the tramway’s resilience and its contribution to the resilience of the city’s infrastructure network?
How to improve the resilience of the city’s mobility system?
Responsible use of resources
How to organize the responsible use of resources?
How to optimize the impact on the city’s use of resources?
Can smart solutions contribute?
How does a new mobility action plan that includes the tramway’s impact contribute to the responsible use of resources?
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

12. ISO 37101 - purposes / issues matrix Tramway project example
ACTION AREA
Purpose
Mobility
Intermodal systems organization
Infrastructure & networks
Road system development
Biodiversity
Greenfield developments
Attractiveness x
Km of public transport systems per inhabitants.
Basic service proximity
(ISO 37120)
Percentage of population living within 0.5 km of public transport (ISO 37120)
Greenfield area per inhabitants
Preservation & improvement of the environment
Fine particulate matter
Resilience
Total transport services interruption p.a.
Social cohesion
Access delay to cultural events
Awareness webinar - 23/5/17 -FIDIC ©

13. ISO 37101 - Strategy Analysis Tramway project example
Weight and score key internal and external factors
e.g. Purpose: Attractiveness
Action area: Infrastructure
Key internal factors: Systematic approach to interested parties
Involvement by relevant city departments
1. Best strategy type: Use external opportunities to overcome internal weaknesses
2. Best strategy: Compare PPP and city design-build-operate
3. Purpose contributions:
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

14. Awareness webinar - 23/5/17 - FIDIC©
ISO Baseline Review purposes/issues matrix Tramway project example
ACTION AREA
Purpose
Governance
Education
Innovation
Health & care
Culture
Living together
Economic production
Living & working environment
Safety & security
Infrastructure& networks
Mobility
Biodiversity
Attractiveness 58 72 81 88 44 70
Preservation & improvement of the Environment 53 77 92 42
Resilience 33 24 23
Responsible resource use 22 32 17 20
Social cohesion 66 60 63 55 46 40
Well-being
Expected performance for each action area
Rating systems use the ratio of the expected performance to a benchmarked level of performance.
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

15. Awareness webinar - 23/5/17 - FIDIC ©
ISO visualizing action/sustainability links
Social Cohesion: 52% of benchmark performance.
Innovation: 50%
Infrastructure: 50%
For actions in the area of Infrastructure: 41% of benchmark performance. Attractiveness, Resilience, Social Cohesion & Well-being each 25%.
Awareness webinar - 23/5/17 - FIDIC ©
ISO awareness webinar model 17/02/21

16. Awareness webinar – 23/5/17 - FIDIC©
ISO – Operational Assessment
Analyse purposes and action areas by perspective
Indicators grouped in sets according to their specificity
(services, finance, resilience, smartness, ...)
Sets are considered as layers (perspectives)
Applications:
Monitor performance
an indicator management system
Reporting
indicators are a key communication tool
Identify trade-offs and the contribution
of a specific perspective
switch indicator sets on and off
Awareness webinar – 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

17. Awareness webinar - 23/5/17 - FIDIC©
ISO monitoring progress
Attractiveness - increased Resilience - unchanged
For actions in the area of: Mobility - unchanged
Economy – increased
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

18. ISO 37101 - the key USMS aspects
Use of different indicator frameworks
made possible by ISO and the USMS platform tools
Conformity claim by the organization mandated by a city/community to implement ISO 37101
allowed, and facilitated by the USMS platform
Context and strategy identification
supported by the USMS iterative process and platform using the ISO matrix framework of sustainability purposes and action areas
City- and project-level performance evaluation and monitoring
provided for all interested parties by the USMS platform reporting and analysis tools
Awareness webinar - 23/5/17 - FIDIC©
ISO awareness webinar model 17/02/21

19. Awareness webinar - 23/5/17 -FIDIC©
ISO recognition
Provides for a claim of conformity under certain conditions(1)
“… requirements are incorporated into an organisation’s management system … and fulfilled without exclusion …”
Requirements include Baseline Review, planned internal audits and management reviews
World Trade Organization conformity rules apply
Community representatives can challenge management reviews
USMS platform supports it
Third-party certification envisaged
ISO 37101: Scope, alinéa 12
Awareness webinar - 23/5/17 -FIDIC©