1. Student Accounts & Cashier Office
Mindi Miller
Student Accounts Representative

2. Topics: What is a Student Account? Payment Options Billing Process
Avoiding Problems
E-refunds
1098-T
Questions?

3. Included on Student Account?
Charges
Department
Tuition & Fees
Housing
Meal Plans
ID Charge
Parking Decals & Fines
Library Fines
Mailbox Charge
Insurance – must waive
Books – optional .
Registrar’s Office
Housing & Residence Life
One Card Office
Parking Office
Library
Post Office
Health & Wellness
UNCW Bookstore

4. Payment Options 529 Plans – college savings account
Third Party Sponsorship – contact Student Accounts if your organization needs to be invoiced
Financial Aid - loans, scholarships, and grants
Cashier’s Office – cash and check only
E-bill – online payments
TealPay – In-house Payment Plan

5. Authorized Users FERPA Students must setup authorized users
Students can setup multiple authorized users
Authorized User will receive with username and password information – Must Login!
Look in Spam/Junk folder for initial authorized user
Authorized Users will receive the following notifications:
E-bill uploads
Monthly newsletters

6. E-Bill Highlights
E-bill is used for all student billing. Students and parents need to login and get familiar with it!
FREE payment option – use Electronic Checking account
Enter routing and account number – not debit card number
If using a Credit Union please confirm routing and account information before paying
Credit Card with a 2.75% charge – MasterCard and VISA
Payments immediately post to student account.
E-bill relies on !
Students can signup for Text notification for bill uploads
E-bill
UNCW

10. TealPay Tuition Payment Plans
***YOU MUST SIGN UP EACH SEMESTER***
Benefits:
Interest-free
Current term charges only
Split balance into manageable monthly payments – use current income or savings
Reduce dependence on loans
Enrollee will receive s advising of payment increases – we recommend Authorized Users enroll!
Setup scheduled payments (optional)

11. Tealpay 3-Pay Plan Opens Enrollment Cost Down Payment January 5-
January 18th
$50.00
33%

12. Billing Process – Spring 2017
Registration
Register at Orientation
Charges listed in E-bill
DUE January 18
What do you need to do?
Pay in full
Setup a TealPay Payment Plan
Financial Aid Packaging Complete
Classes will be cancelled for non-payment on January 19!!

13. Common Issues UNCW e-mail is the official means of communication!!
Monitor student account – especially prior to registration opening and before bill due dates
Students with balances are not able to pre-register
Refund Timing
Drop vs. Withdrawal

14. E-refunds Setup your E-refund account today!!
Refunds often due to: Excess Financial Aid, overpayment, dropped class, etc.
Refunds will be issued to a checking or savings account only
Only students can setup refund account
Payments will not be initiated by Student Accounts
If your bank account information changes you will need to update your E-refund account

15. 1098-T Provided in late January each year
Please provide SS# (if you haven’t already)
Provides a starting point for tax credit determination
Provides amounts billed and scholarships and grants posted to student account for calendar year
Does not provide amounts paid (payment history is available in E-bill)
Students must consent to receive their 1098-T statement online
Authorized Users must be granted access by student