1. Module X. SMS and Broadcasting
SMS Training

2. Welcome to ELMO Training for SMS and Broadcasting
Contents
Overview
Setting up the SMS environment
Submitting data through SMS
Broadcasting

3. Real-Time Communication through SMS
SMS enables real-time communication between headquarter and polling centers, as a medium of data collection and broadcasting
Data collection: Web, Tablet, SMS
SMS communication is one of the important feature. When internet is not available, headquarter and polling station can communicate through this way, also most of local people can use SMS
Broadcasting: , SMS

4. Why SMS?
SMS is an easy and cheap way to reach out to lots of people around the world.

5. Why SMS?
What if observers cannot find a Wi-Fi/data connection but want to send some info a.s.a.p.?
What if people don’t have access to or don’t know how to use smartphone or tablet?

6. Why SMS?
For locations where a data connection is not feasible,* completed checklists can still be quickly delivered using ELMO SMS.
Each checklist in ELMO comes with an SMS Guide that provides observers with instructions on how to send responses via SMS
*It is possible to save a lot of forms on tablets and store them until you get to a data connection. And then upload all at once. Think about the situations where you might want to do this instead of SMS collection.

7. Activity for SMS and Broadcasting Module
During the election observation mission in country X, the team has decided to add 10,000 volunteer observers from all around the country within two weeks. In this scenario, make the election observation form into an SMSable form and send broadcast messages to observers to let them know what to do.

8. Activity for SMS and Broadcasting Module
This module consists three activities. Please follow the instructions for the following: Activity 1. Setting up the SMS environment Activity 2. Submitting data via SMS Activity 3. Sending broadcast messages

9. Module 3. SMS and Broadcasting
Setting up SMS environment
SMS settings
Make a form “SMSable”

10. SMS settings
Within the Settings menu, enter the incoming phone number(s) to be used by the mission. (This is the number that observers can text to.)
Then, select the provider for outgoing SMS broadcasts. (ELMO needs a way to send messages.)

11. SMS settings Enter the settings for the provider you chose above
When finished, select Save to finalize
You will probably need to refer to the online ELMO Documentation for more information on what this all means. 

12. Making a form “SMSable”
Go to the Edit Form page
Choose SMSable to allow observers to submit responses vis SMS
Select Save and Publish

13. Questions? Before we continue,
Pause here to ask if anyone has any questions

14. Activity for SMS and Broadcasting Module
Activity 1. Setting up SMS environment -Enter incoming number and select Twilio in the Setting page -Change form “name” into SMSable form Activity 2. Submitting data through SMS Activity 3. Sending broadcast messages

15. Module 3. SMS and Broadcasting
Submitting data via SMS
SMS Authentication Code
SMS Guide
SMS Text Console
SMSes

16. SMS Auth Code Go to the Users page
Each user gets unique SMS Auth[entication] Code
This unique code can be used for extra security. It should be remembered by the users and typed at the beginning of the SMS form if prompted.

17. SMS Guide Go to the Form page
Once the form is published, a bubble icon will appear This is for the SMS guide
The SMS guide provides specific instructions on this form submission

18. SMS Guide Submitting a response to this form would mean typing
1) the form code after 2) SMS Auth code
3) followed by the responses (the question number, [SPACE], and corresponding letters): 1 a
Note that a question can be left blank by not typing a number for it (in this example, #4) bo
Brochures
1030
8pb9 mzw a 3.bo 4.Brochures

19. SMS Guide Eight types of questions can be submitted via SMS: Text
Integer
Decimal
Select One
Select Multiple
Date + Time
Date
Time 1 a bo
Brochures
1030
8pb9 mzw a 3.bo 4.Brochures

20. SMS Guide
Send your response to the phone number listed at the top of the SMS Guide

21. Tips for Submitting data via SMS
Write your answers to each question on the printed SMS Guide
Enter the SMS auth code in the head of your SMS form
Enter the form code into your SMS form
Enter each answer with the corresponding question number into your SMS message:
Be sure to include a period between the question number and the answer:
Be sure to include a space between each entry:
1.a 2.b 3.c
1.a 2.b 3.c
1.a_2.b_3.c

22. SMS Text Console
The SMS text console is used to test SMSs directly with the ELMO server.
To use the SMS text console, go to Forms page and click SMS Test Console

23. SMS Text Console
In the From textbox, enter the telephone number of a user currently in the system (has to be a valid user!)
For Body, write your entire message as you would for a phone, following the SMS guide
Click Submit

24. SMS Text Console
Once it is submitted, ELMO’s response will appear under the Submit button. This is the same message a sender would receive on her phone.
When the submission is successful, it will look like:
When there are issues, a response will appear like (ELMO tries to be smart):

25. SMSes
All the data submitted via SMS and the SMS Test Console is recorded in the SMS Log. To see the SMS log, select the SMSes on the top menu bar.

26. SMSes
The SMS Log includes the type of response, time submitted, receiver, sender, contents of the message and adapter used.

27. Questions? Before we continue,
Pause here to ask if anyone has any questions

28. Activity for SMS and Broadcasting Module
Activity 1. Setting up SMS environment Activity 2. Submitting data through SMS -Download SMS guide for the form “name” -Submit the form via SMS and review it in the Response page and SMS Log Activity 3. Sending broadcast messages

29. Module 3. SMS and Broadcasting
Broadcast Messages
Send a broadcast message
Review a broadcast message

30. Broadcast Messages
Coordinators may be asked to broadcast messages to observer teams in the field when there is a change of polling location, schedule, or some other event
Broadcasts can be sent via , SMS, or both

31. Send a Broadcast Message
Select the Users menu
Then identify the user(s) to receive the broadcast message by checking the boxes next to their names
NOTE: ELMO does not support replies to broadcast messages This is a one-way communication tool.

32. Send a Broadcast Message
Click Send Broadcast

33. Send a Broadcast Message
Select the desired medium from the dropdown list:
SMS preferred: will try to send an SMS and then an if unsuccessful
preferred: will try to send an and then an SMS if unsuccessful
SMS only: will send only SMS
only: will send only
Both SMS and will send both SMS and

34. Send a Broadcast Message
Enter a message subject into the Subject line (only works for )
Type your broadcast message in the Message box
Select Send

35. Review Broadcast Messages
Broadcast messages that have already been sent can be reviewed by clicking on Broadcasts in the main navigation bar

36. Questions? Before we continue,
Pause here to ask if anyone has any questions

37. Activity for SMS and Broadcasting Module
Activity 1. Setting up SMS environment Activity 2. Submitting data through SMS Activity 3. Sending broadcast messages -Send a broadcast message to your own and phone number -Check for it in the SMS Log

38. Questions?
Module 3. SMS Real-time Communication is concluded! Please direct any questions to the trainer for this program.