1. You Decide. Your Help An Introduction to Self-Directed Services LEARNING MODULE Part 1: Understanding Self-Directed Services Part 2: Putting Self-Directed Services into Action *Part 3: Talking about Self-Directed Services

2. An Introduction to Self-Directed Services
Learning Objectives
Understand the basics about self-directed services
Answer basic questions
Identify situations when this option could be used
Initiate steps to start services
Inform others about self-directed services
Notepad and pencil

3. An Introduction to Self-Directed Services Self-directed services make it possible and easier for people to get the right kind of help to live at home. Above all, they provide a way for individuals and their family caregivers to continue doing the things that matter most.
Notepad and pencil

4. Part 3: Talking about Self-Directed Services
TOPICS DISCUSSED
Review Self-Directed Services
Speaking with confidence about Self-directed Services and fiscal support entities
Answering basic questions about Self-directed Services
Books with apple on top

5. Review – What are Self-Directed Services?
You Decide Kiosk Card

6. What are the Barriers? Not heard of options
Fearful of trying something new
Not connected with assistance to use option
Not sure how to find and employ workers
Stone wall

7. Principles that Guide Talking About Self-Directed Services
Recognize that everyone has preferences
Assume individual has the capacity to make choices and decisions
Recognize an individual can start with low cost services & supports
Business woman listening to presentation

8. Tips for Talking about Self-Directed Services
Use open-ended questions and avoid jargon
Be accurate – but avoid difficult words
Use simple stories and help them visualize
Anticipate the tough questions and practice the answers
Adult woman speaking to group

9. Tools You Can Use You Decide. Your Help. Kiosk Card
Videos on Live Well At Home website
Self-Directed Services Process diagram
You Decide Kiosk Card

10. Self-Directed Services Process
Self-Directed Services Process chart

11. Speaking Points You decide. Your help.
Who provides the help
Choice
What help is needed within the budget
Budget Control
When the help will be provided
Flexibility
How much of the process to take on
Responsibility
Speaking Points Chart

12. Memorize, Personalize, and Practice the Script
“This service allows you to employ familiar , trusted workers. They complete paperwork just like when getting a job elsewhere. You sign their timesheets. There are providers who can help you employ workers, and buy other support you need.”
You Decide Kiosk Card

13. Tell a Story: Use the Nelson & Brunz Family Experience
Fewer illnesses and less hospitalizations
Control of spending budget
More time with family
Less stress for caregiver
Greater family participation
Female holding elder male’s hand

14. Talking About FSE Services
Act like a bookkeeper
Make it easy to correctly employ workers
Maintain employment and financial account records
Charge a small fee, but offer needed service
Adding machine with receipt paper

15. If you hear… Triggers for Self-Directed Services Conversation
“I would like to take Mom out of the nursing home…”
“We need to find helpers who speak Spanish…”
“I feel bad my daughter has to help me…”
Question Mark

16. Check Your Knowledge
When telling someone about self-directed services, it’s important to (select the correct answers):
1. Tell a success story
2. Tell them they do not have to figure it out alone
3. Tell all the details at once
4. Talk about their community living goal
Check boxes

17. Equipping You for Success
Personalize your “elevator speech”
Connect with other professionals
Connect with individuals using SDS and FSE services
Listen for “if you hear” statements
Watch the videos
Dartboard with dart in the center

18. You have completed the 3-part series of the e-learning module, “An Introduction to Self-Directed Services.” An evaluation and certificate will be ed to you so you can receive credit for your learning. Thank you for participating.
Dartboard with dart in the center