1. Cloud PBX with Office 365 10/25/2017
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. PSTN services provided by Microsoft Users online or on-premises
Skype for Business
10/25/2017 1:22 PM
Online
Hybrid
On Premises
Cloud PBX in Office 365
PSTN services provided by Microsoft
Users online or on-premises
Integration with PSTN services on-premises
End-user features & customer PSTN services integrated on- premises
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Modern Voice with Cloud PBX
Make, receive, and transfer business calls in the office, at home, or on the road using phone, PC and mobile.
Interoperate with existing assets and eliminate separate PBX systems over time
Increase agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in Office 365
INCREASE AGILITY AND CONSOLIDATE MANAGEMENT WITH VOICE SERVICES IN OFFICE 365
Online
Hybrid

4. PSTN Calling in Office 365 PSTN Calling plans for Office 365.
Global calling for Office 365 customers based on Microsoft PSTN Calling Plans
PSTN Calling in Office 365
PSTN Calling plans for Office 365.
International & Domestic calling subscriptions available.
Includes DIDs and number porting.
Available in United States, United Kingdom, France, Spain & Puerto Rico
Online

5. On-premises PSTN Connectivity
Take advantage of calling services from telco operators worldwide
On-premises PSTN Connectivity
Enables users worldwide to use Office voice features with existing carrier, contract & circuit.
Hybrid offer uses Skype for Business technology for interconnection to PSTN and PBX assets.
Hybrid

6. Cloud PBX Complete call control in Office 365.
Two core parts always in the cloud:
- Cloud-based call control for end-users
- Tenant admin user experience for IT Pros
Azure ExpressRoute or Public Internet
Office 365
Customer Premises

7. Cloud PBX: Calling Features
Automated Attendant
Call answer / initiate (by name & number)
Call hold / retrieve
Call History
Call Delegation & Call On-behalf
Call Queuing & Routing
Call Transfer (Blind, Consult & Mobile)
Camp-on
Caller ID
Call Waiting
Call forwarding & simul-ring
Clients for PC, Mac & Mobile
Device switching
Distinctive ringing
Do-not-disturb routing & call blocking
Enterprise calendar call routing
Financially backed SLA
Integrated dial-pad
Music on Hold
Qualified IP Desk Phones
Skype & Federated calling
Team calling
Video call monitor
Voice Mail with Transcription

8. Cloud PBX: Phones and Clients
Rich Clients
All supported PC & Mac clients in Office 365.
Mobile Clients
Skype for Business clients for iOS, Android & Windows Phone.
IP Phones
AudioCodes 440HD, Polycom VVX series & Yealink T48G, T46G
Lync Phone Edition: Polycom CX600, CX3000*; Mitel, HP, etc., w/latest firmware,

9. Cloud PBX: Voicemail Voicemail service with no configuration required.
10/25/2017
Cloud PBX: Voic
Voic service with no configuration required.
Exchange Online for deposit, compliance & archiving.
Features Include
Voic Transcription*
Personalized Greeting
Message waiting indicator
Reply to voic with call
Voic transcription launching in Q1, languages TBD
Customer Premises
Office 365
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Cloud PBX: Administration Features
Operations
Tenant Admin with PowerShell
Call Detail Records
Call Quality Dashboard
Admin features
Custom Dial Plans
Multiple Emergency numbers
Rate my Call Reporting
Unassigned number handling

11. Cloud PBX: Auto Attendant
10/25/2017
Cloud PBX: Auto Attendant
Automated business line system for inbound calls
Answers with voice prompts or Text-to-speech (27 languages*).
Accepts input with DTMF or Speech Recognition (14 languages*).
Designed for company calls to particular department or person.
Attendants associated with a specific Service Number
Service Numbers available around the world for customers with Cloud PBX license.
Tolled and Toll Free are supported; Customers can port their existing numbers as well.
Multiple routing options
Will search against the organization Active Directory for routing to users.
Menu Options (Press one for Sales, two for Service) single & multi-level.
TTS Languages: English (US, CA, GB, AU, NZ, IN), French (FR, CA), Italian, German, Dutch, Swedish, Finnish, Danish, Norwegian, Portuguese (PT, BR), Russian, Polish, Arabic, Japanese, Korean, Chinese (ZH, HK, TW)
ASR Languages: English (US, CA, GB, AU, IN), French (FR, CA), Italian, German, Spanish (ES, MX), Portuguese (BR), Japanese, Chinese (ZH).
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Cloud PBX: Call Queues Automated call distribution for Cloud PBX
Plays a prompt then queues caller with licensed Music on Hold for available agent.
Up to 50 agents and 200 calls in the queue.
Utilizes the Service Number infrastructure for inbound calls.
Simple agent configuration
Agents can be Distribution Groups or mail-enabled Security Groups.
Calls routed in parallel to every agent simultaneously, except offline & DND.
Single agent can have multiple queue calls on hold.
Timeout & overflow options
Disconnect or Redirect to User, Auto Attendant or Call Queue.

13. Cloud PBX SLAs Financially accountable for availability & quality
Skype covered under 99.9% Office 365 SLA
Included with every Office 365 subscription
Availability of IM and Meetings
Availability of PSTN Calling and Conferencing
Ensuring every call has great quality
Our Goal: Great calls anywhere, anytime, on any device
Industry-leading media stack
Integrated end-to-end w/devices
Now Available: Additional SLA for Call Quality
Certified IP Phone for Skype for Business
Wired Ethernet connection
Media issues due to Microsoft networks
Skype for Business Quality SLA
Monthly uptime %
Service credit
< 99.9%
25%
< 99%
50%
< 95%
100%

14. Cloud PBX: Meeting Dial-in
All Cloud PBX users are homed in Office 365.
User services include Presence & Meetings.
PSTN Dial-in and Dial-out through native PSTN Conferencing service.*
User can also be serviced through ACP.
* Tolled Dial-in & Dial-out limited to protect against fraud & service abuse

15. Geographic Availability
Cloud PBX & On-Premises PSTN Connectivity
Worldwide
PSTN Conferencing
Over 90 countries - updated list available here
PSTN Calling
United States, United Kingdom, France, Spain & Puerto Rico
Additional Countries coming to preview throughout 2017
ACP Conferencing
Worldwide; dependent on partner availability

16. Cloud PBX: PSTN Interfaces
PSTN Calling add-on
First party offer from Microsoft available in specific countries as regulated utility.
Completely cloud-based with no required infrastructure on-premises.
Tightly integrated with Office 365 and Cloud PBX.
On-premises PSTN Connectivity
Connecting Office 365 with the customer’s carrier, contract, & circuit.
Skype for Business Server software on-premises interoperates with legacy PBX.
Cloud Connector Edition delivered as Packaged VMs for new customer deployments.

17. Cloud PBX: PSTN Options
10/25/2017
Cloud PBX: PSTN Options
PSTN Calling plans delivered by Microsoft (1)
On-Premises PSTN Connectivity (2)
ExpressRoute
Office 365
** Not mutually exclusive
Public
Internet
Customer
Premises
(1)
PSTN
(2)
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Cloud PBX with On-premises PSTN Connectivity
Skype for Business software deployed on-premises
Cloud Connector Edition delivered as Packaged VMs for rapid deployment.
Current customers can use their existing topology / pool and reduce size of footprint.
Hybrid Offering
Deployment integrated with Office 365 using split domain.
Users log into Office 365, services delivered from cloud.
Media Path
PSTN calls connect through on-premises hardware.
Standard Direct SIP Connectivity to Next Hop SIP Peer
(Gateway/SBC/PBX).

19. Cloud PBX with On-premises PSTN Connectivity
Skype for Business
Software
Office 365
Split Domain
PSTN Calls
PSTN
Existing Telephony Infrastructure
Customer Premises

20. On-premises PSTN Connectivity: Benefits
Take advantage of existing comms infrastructure.
Retain your carrier contract.
Simply migrate users from on-premises to cloud.
Preserve customization in Server deployment.
Significantly smaller HW footprint onsite.

21. On-premises PSTN Connectivity Multiple ways to implement this topology
10/25/2017
On-premises PSTN Connectivity Multiple ways to implement this topology
Existing Customer Server Pool
New Customer Server Pool
Cloud Connector Edition
Partner Appliance
Connect existing topology to Office 365 using Split Domain & migrate users to Cloud PBX.
Cloud PBX user’s PSTN Traffic transits pool.
Deploy Skype for Business Server and connect it with Office 365.
Customers can operate additional services on-prem (VIS, etc.)
Packaged VMs on Customer Hardware provides PSTN connectivity components with Office 365.
Cloud PBX users PSTN Traffic transits VMs
Partner offering where required Skype for Business Server software or VMs packaged with SBC/Gateway.
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. 10/25/2017
On-premises PSTN Connectivity Comparing New Server Pool vs. Cloud Connector Edition
New Customer Server Pool
Cloud Connector Edition
Update Process
Completely Manual
Automated & Delivered from cloud
Maximum Simultaneous Calls1
150
500
Users Supported (worst case)2
750
2,500
Physical Servers Required3
Two; Dual proc, Hex core
One; Dual Proc, Hex Core
Server Licenses4
2x – WS Standard Edition
1x – WS Datacenter Edition
Other Resources Required
AD Schema Modifications, Reverse Proxy, File Share
None
Install Time (est.)
Three days
Half-Day
Cloud Config Time5
Equivalent
PSTN / PBX Integration5
Additional Scenarios Supported6
Users homed on-premises
Video Interoperability
Enterprise Voice
On-Prem Dial-in Conferencing
None (** Much simpler to scale out)
1 – Maximum Simultaneous Calls for collocated mediation sever with Standard Edition per
- Maximum Simultaneous Calls for Cloud Connector Edition 500 per slide 44 in this presentation
2 – Assuming Heavy telephony usage of one port for every 5 users per US/library/gg aspx
3 – Standard Edition requires Dual Proc Hex Core while Edge Server minimum is Dual proc Quad Core
4 – WS Datacenter Edition required for Cloud Connector due to number of VMs on Host computer.
5 – Both a new SE deployment and Cloud Connector require configuration with O365 and customer’s IP-PBX with equivalent complexity.
6 – Additional Scenarios may require additional hardware, software or third party products
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Pre-requisites: Server Pool
Pool: Lync Server 2013 or Skype for Business 2015 Server Standard or Enterprise Edition
Edge: Lync Server 2013 or Skype for Business Server 2015
Mediation: Lync Server 2013 or Skype for Business Server 2015
Co-located or in a separate pool
Tested On-premises PSTN infrastructure
Active directory synchronization
Skype for Business Hybrid Organization configured

24. Pre-requisites: Cloud Connector Edition
Requirements
No on-premises Skype For Business Deployment
Qualified next-hop SIP Peer: IP-PBX, SIP Trunk, SBC or Gateway
Hosts located in the DMZ
Capacity
Stand-alone capacity estimated with 70% Internal Users, 30% External users
Multiple Packaged VM sets can be stacked for greater scale.
500 Simultaneous Calls
50 Simultaneous Calls
CPU
64-bit dual processor, six core, 2.50 gigahertz (GHz) or higher
Intel i quad core
RAM
64 GB ECC RAM
32 GB DDR non-ECC
Disk
Four 600 GB 10K RPM 128M Cache SAS 6Gbps disks, RAID 5
Two 1TB 7200RPM SATA III (6 Gbps) in RAID 0
Network
Three 1 Gbps Ethernet High throughput network adapters
Two 1 Gbps Ethernet

25. On premises PSTN Connectivity: Cloud Connector Edition
Microsoft Lync
10/25/2017
On premises PSTN Connectivity: Cloud Connector Edition
Dial Plan Assigned based on user location (set by admin)
Call routes created in on premises environment
DNS points at online Skype for Business
No co-existence with on premises deployment of Skype For Business
Media traffic always flows via Mediation server
No AD schema extension required
Users have to be created on-premises and synchronized online using AAD Connect
Existing PSTN Infrastructure
Mediation, Edge CMS & Domain Controller VMs
DMZ Host
Office 365
Media
Signaling
PSTN
User Clients
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Call Routing Summary Inbound call flow Outbound call flow
User’s Direct Inward Dial (DID) number terminates at PSTN gateway or PBX.
Call is routed to on-premises Skype For Business deployment.
User’s Active Directory object indicates a different deployment locator.
Request is proxied through on-premises Edge proxy to Skype For Business Online.
Invite is routed to end user’s logged-in endpoints.
If accepted, media is routed either locally or through the company’s Edge Server or firewall.
If rejected, media is routed to Cloud PBX Voice Mail.
Outbound call flow
User instantiates a PSTN call.
Client normalizes number and sends invite to home server.
Voice policy enforcement and call authorization is performed on-premises.
Call is routed to PSTN via Mediation Server.

27. On premises PSTN Connectivity: Multi-site
Microsoft Lync
10/25/2017
On premises PSTN Connectivity: Multi-site
Mediation, Edge CMS & Domain Controller VMs
An outgoing PSTN call request is placed by a user hosted on Skype For Business Online to Redmond Phone number
An RNL is performed and fails to associate a user
The request is assumed to be a PSTN/PBX call and is proxied to the on-premises Skype For Business Server (Redmond)
Outbound Voice policy enforcement and call authorization are performed on-premises
The call is routed to PSTN egress
Media flows using Edge Server specified for media
California Site
Mediation, Edge CMS & Domain Controller VMs
Office 365
Call to
US +1 via San Jose GW
Amsterdam Site
PSTN
Media
Signaling
User Clients
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Manageability Configuration User management Monitoring
Firewall requirements identical to Skype for Business Server Access Edge & A/V Edge
On-premises settings are managed through Skype For Business Server Control Panel and PowerShell.
Cloud settings are managed through remote PowerShell cmdlets.
User management
The on premises Skype for Business Control Panel and Management shell enables configuration relevant to user with synchronization of the settings online
Monitoring
CDR are collected on premises.
QoE is reported online and exposed through Call Quality Dashboard

29. 10/25/2017 1:22 PM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.