1. Jensin Isenberg, Sarah Anderson, Jospeh Palmieri and Kieran Sullivan
ZOO
CREW
Jensin Isenberg, Sarah Anderson, Jospeh Palmieri and Kieran Sullivan
Verbal road map
Sar
We’re going to talk about who we are and what we’re offering, what makes us different, how we’ll be successful with our management style and will conclude with how this reflects our strategy/take away points.

2. YIKES!
joe
Take a second to think about the last time you planned a visit to the zoo or visited the zoo; what emotions come to mind?
-exhausted
-lots of planning

3. ZOO CREW Can Help You Scripted Zoo & Event Venue Jensin
We’ve entered the entertainment market as a niche business that fuses an event venue with a zoo. We are including a modern twist
Our focus is essentially to take the schlep out going to the zoo by planning your visit for you with the added bonus of hosting events in our event space. We are incorporating
Our goal is to modernize

4. Scripted Zoo Tours 3 tour lengths Themed storyline
FEATURES
MANAGE
3 tour lengths
1.5, 2.5, 3.5 hours
Themed storyline
Predetermined exhibit plans
Hovering monorail system
Online reservation system & ”walk-ins”
Tour guide
Monorail safety attendants
Jensin
During the day, we are operating as a scripted zoo that gives our guests 3 options of tour lengths and pre-determined exhibit routes that appeal to different age groups
-we will have a themed storyline that will change a couple times a year to encourage our guests to visit more often
-each exhibit will be interactive to keep guests entertained
-our monorail system provides a unique experience that also simplifies the physical demands of attending the zoo.
How we are managing our tours,
-again incorporating technology that uses an online reservation system to stay organized and keep the flow of our zoo.
-tour guides that stay with your group throughout the tour
-monorail attendants for smooth transitions from one exhibit to another
Essentially taking the schlep out of the zoo experience
-minimal planning
-saving your feet
-interactivity

5. Events Event coordination team Large space surrounded by zoo exhibits
FEATURES
MANAGE
Event coordination team
Planning, coordinating, execution
Large space surrounded by zoo exhibits
Concerts, personal events, corporate events
joe
“Say I do at the zoo”
Boo! At the zoo
Brew at the zoo
Breakfast with the animals
Zoo concerts
Zoo birthday party

6. Strategy for our staff Advantage Objective Scope joe
Zoo Crew’s strategy statement is to use the educational and entertainment value of animals to provide a low volume, high margin zoo, while incorporating a guided storyline tour and event space to encourage repeat customers.
Objective: repeat customers
Scope: customers
Advantage: events, storyline tour

7. Organizational Architecture
Crisis Management Team
Maintenance Team
Animal Team
sarah
3 different teams:
the animal team, maintenance team and the events team.
Each team would be a faction because their interests are adverse to one another so we designed the crisis management team to deal with these factions.
It will be one person from each team separated by shifts and they serve as the crisis manager.
forces communication among all teams, create a flow of information, able to see other’s interests, have an interest other than their own team, and create repeated interactions.
Events Team

8. Monitoring & Incentives
kieran
Maintenance Team
Monitoring & measuring by logging system: time problem reported; time problem resolved; spot checks
Incentives: Hourly pay, salary after a year of employment
Animal Team
Monitoring & measuring: Auditing interdepartmental & external departments, team evaluations, conditions/health of animals
Incentives: training seminars, working directly with animals, potential to earn salary increase if voted as department director by peers
Event Team
Monitoring & measuring: Annual performance review based on client satisfaction (star ratings), size of events, achievement of reaching number of events set per year
Incentives: If a new business account is won then 5% commision and if recieved any awards, salary increase

9. Conclusion TAKE AWAYS… ZOO CREW IS, -minimal planning
-saving your feet
-an interactive experience
-a social playground
-friendly staff
Jenzo conclusion
A few away points…
-minimal planning
-saving your feet
-interactive experience
Let Zoo Crew Plan the next trip for you!

10. LET ZOO CREW PLAN THE NEXT TRIP FOR YOU!