1. Implementing a Social Model of Disability Approach to Service Delivery
Heather Mole
Does anyone need a digital version (USB) or large print copy of the slides?

2. Access Services Advisor
Introduction
Heather Mole
Access Services Advisor

3. Overview Overview of social model of disability
Overview of Universal Design approach
Presentation of research and findings
Group work/discussion around the shift

4. Models of disability Medical Model
Person-focused, their problem, need to be fixed/cured by ‘experts’
Social Model
Society-focused, the person with an impairment is disabled by society (no curb cuts), only paper copy (no digital version)

5. Accommodation Approach
Access is a problem for the individual
Access is achieved through accommodations and/or retrofitting
Access is retroactive
Access is specialized
Access is consumable
Adapted from AHEAD Universal Design Initiative Team (2004)

6. Universal Design (UD)
“ The design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.”
The Center for Universal Design, 1997

7. Accommodation Approach Universal Design Approach
Access is a problem for the individual
Access is achieved through accommodations and/or retrofitting
Access is retroactive
Access is specialized
Access is consumable
Universal Design Approach
Access is a problem stemming from the environment
The system/environment is designed, to the greatest extent possible, to be usable by all
Access is proactive
Access is inclusive
Access is sustainable
Adapted from AHEAD Universal Design Initiative Team (2004)

9. Research Questions Changing from one model to another – a success?
Is the whole institution involved?
Are service providers seeing their roles change?
Is Universal Design part of the change? How is it related?
What does the social model of disability approach look like?
What are the main issues and considerations?
What are the challenges and successes?

11. Emerging Themes Changing language and changing concepts
Becoming a collaborator
Becoming an expert
Decentralizing
Documenting disability 
Faculty endorsement
Funding
Student Consultation

12. Recommendations
Education about disability studies, the social model, inclusive education and user-led organizations.
Education about the concept of Universal Design to become experts and resource centres.
Involve the students.
Build networks with faculty, teaching support services, administration, facilities staff and information technology services.

13. Recommendations
Review literature and publications, the language used when communicating with stakeholders and registration documentation guidelines.
Wherever possible, UD should be presented as one tool for the implementation of the social model and not the sole solution.

14. Questions & Discussion
Heather Mole –