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Core for social workers
SafeMeasures Welcome the participants to the training and introduce yourself. Discuss logistics related to the training site (breaks, parking, restrooms, etc.).
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Logging on to Safemeasures
The link for live SafeMeasures site is: The link for the SafeMeasures Training site is: Training Log on: studenta1 Training Password: training Discuss how to log on to the SafeMeasures training site or the live site. For most trainings, iPads will be provided for use in class, but in cases where they are not available, or even when they are, encourage participants to use their personal devices to access the SafeMeasures site(s) as well. Participants should have some experience with mobile device protocol from previous Core trainings, but remind trainees that they are welcome to use their own laptops or personal mobile devices. Note that they are to be used solely for the purpose of participating in the training. Explain that to access the live site, trainees will need their own credentials. Trainees who do not have their own log in are welcome to use the training site. To log on to the training site: log on is studenta1 Password: training Move around the room to make sure every trainee is able to access the live site or the training site
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Overview of the morning
Welcome and Review of Agenda Learning Objectives Overview of Material SafeMeasures Provide a brief overview of the morning, explaining that this will be a short (3 hour) class with one 15 minute break.
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Agenda Segment 1: Intro to Course Segment 2: How to use SafeMeasures
Break (15 minutes) Segment 3: Pulling Reports from SafeMeasure Segment 4: California Child Welfare Indicators Project (CCWIP) Segment 5: Closing
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Learning objectives Knowledge 1. The trainee will be able to identify the following elements of SafeMeasures: My dashboard Subscribed alerts My upcoming work Referral history Case management tasks My Calendar Face to face contacts Child and family services review Skill 1. Given a case scenario, the trainee will be able to use SafeMeasures to evaluate whether they are meeting the required performance levels for their referral/case Values 1. The trainee will value the use of SafeMeasures to organize their work and track compliance with their required tasks and responsibilities Ask trainees to briefly review the learning objectives provided on the slide and/or PPT printout. Once they have had enough time to read through them, ask trainees if they have any questions about what will be covered in class.
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Why is data important? Why do you think collecting and analyzing data is important in child welfare? Have the video cued up and make sure the sound works properly. Link to video: Tell trainees that we'll first be exploring the importance data, but we'll be doing it in a way they probably hadn't expected – through watching a clip of Disney's Moana. Before playing the clip, ask for some participants to volunteer their answer to the question on the slide.
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Excerpt from Disney’s Moana. (2016).
Show the clip from the movie, Moana, accessible at Once the clip has played, ask trainees how "Wayfinding" is relevant to our discussion of data Ideally participant discussion will arrive here organically, but, if necessary, point out how the video is about the team finding their way through the ocean on their boat. They are, essentially, computing data, and this video illustrates how we need data (and wayfinders to interpret that data) to help us go where we want to go. Excerpt from Disney’s Moana. (2016).
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Wayfinding Find your Orientation - determine one's location in relation to objects that may be nearby and the desired destination. Where are you as a worker or agency? Plan your Route – How will you get to your destination? Continue connecting the concept of wayfinding in the video to wayfinding with child welfare data by reviewing the four basic principles of wayfinding as illustrated on the slides.
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Wayfinding (Cont’d) Route monitoring - checking to make sure that the selected course is moving towards the desired destination. Destination recognition – how will we know when the destination is achieved? How does data help us find our way? Continue connecting the concept of wayfinding in the video to wayfinding with child welfare data by reviewing the four basic principles of wayfinding as illustrated on the slides. After reviewing the principles, make the connection more directly by asking trainees: How does data help us find our way? Ideally the classroom discussion will arrive at this organically, but be sure to insert the following key takeaways if necessary: If we want to make meaningful change to help our organization, staff, and families, we can use data to make those changes. SafeMeasures is a tool to help us see where we are at and where we have been. Once we have that info, we may chart new courses toward where we want to go.
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What is SafeMeasures? SafeMeasures is a web-based reporting system that interprets data entered in the Child Welfare Services/Case Management System (CWS/CMS) Data reports are available that reflect past and current performance information. Review the basic description of SafeMeasures on the slide.
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Where did it come from? SafeMeasures was created and is maintained by the National Council on Crime and Delinquency's Children’s Research Center (CRC). The Structured Decision Making (SDM) tool was also created by the CRC.
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Logging on to Safemeasures
The link for the live SafeMeasures site is: The link for the SafeMeasures Training site is: Training Log on: studenta1 Training Password: training For this segment, the trainer may switch to the training or live version of SafeMeasures to demonstrate its functions to participants. Using the PowerPoint presentation will limit the ability to “click” different options to demonstrate the various possibilities available on the site. Trainers will need internet access to demonstrate the training site or live site of SafeMeasures. The link for live SafeMeasures site is: The link for the SafeMeasures Training site is: To log on to the training site: log on is studenta1 Password: training Inform trainees that we'll now be taking a look at inside SafeMeasures itself. Demonstrate how to log in to SafeMeasures and instruct trainees to log in as well
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Middle, report creating
Menu Panel User Tools Panel Top, Your upcoming work Middle, report creating Data Extract Panel Explain that after logging onto SafeMeasures, you will begin on your home page. Before looking at data, we want to demonstrate SafeMeasures’ different tools/panels to aid you in viewing your data. The first panel is the Menu Panel. The Menu Panel is on the left side of the screen and is split into three portions – top, middle, and bottom. The Top Portion The top portion contains three selections: My Dashboard, My Upcoming Work, and My Calendar. These are all sections related to your caseload. My Dashboard displays favorite reports you selected, any alert information, and a display of visited and suggested reports. My Upcoming Work (MUW) displays all measured tasks done or due for your caseload. My Calendar is a calendar display of your MUW. Notice there is also My Unit’s Upcoming Work and My Unit’s Calendar. This is for tracking your unit’s data as a whole or individually. The Middle Portion The middle portion allows you create data reports. It has links to menus that allow you to create different reports for state data, county data, or unit data. The Bottom Portion The bottom contains supportive links for you as the user. The Support Center is a good resource for information about SafeMeasures. You can find tutorials, reference guides, and facts and questions. Bottom, Supportive links Basic Navigation in SafeMeasures
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User Tool Panel This will send a message to SafeMeasures Help Desk.
Click home page to make the current page your home. Works with main menu, my dashboard, my upcoming work, or my calendar. Favorites drops down saved report links you created. The next panel we'll look at on the main page is the User Tools Panel, which is at the top right corner of the page. It includes several options to help you use SafeMeasures, including: Favorites Icon: This drop down has different reports that you made that you saved as a favorite. Search Icon: Clicking the Search icon allows the worker to search for a referral, case, or client. You can only search by entering an ID number. Tour Icon: The Tour icon allows you to have a brief explanation of the available features on the current page you are viewing. Most pages have the Tour icon available. Print Icon: The Print Icon allows you to print the current page you are viewing. Home Page Icon: You can choose a home page from the following screens: Main Menu, My Dashboard, My Upcoming Work (for workers and supervisors), My Calendar (for workers and supervisors). To select one of these pages as your home page, click the Home icon while you are on the page you want to become the home page. You can change this at any time. Contact Us Icon: This icon serves as a help desk feature. Click tour to have a demo of available features on your current page. Using an id number, you can search for referrals/cases. Click the print icon to print your current page.
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Data extract Panel (Bottom right)
The rotary icon displays what database is being accessed. SafeMeasures is updated nightly from CWS/CMS data. The next panel we'll look at is the Data Extract panel, which is at the bottom right corner of the main screen. Note that SafeMeasures data is updated nightly from CWS/CMS, so data entered in CWS/CMS won’t be available in SafeMeasures until the next day. Within the Data Extract panel: The Extract Date is located at the bottom right of every page. Users don’t enter any data into SafeMeasures. Its purpose is to look at data that has been entered into CWS/CMS for individual clients. The Page Icon displays SafeMeasures release information The Rotary Icon displays what database is being utilized for what page you are currently on. The page icon opens SafeMeasures release information.
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My dashboard displays your favorited reports.
If your county uses alerts, you can see them here, and even subscribe. SafeMeasures will even recommend page reports. Explain that we'll now take a look at the My Dashboard page. Remind participants that this is accessible at the top portion of the Menu Panel. Note: if you are using the training site, the My Dashboard page is very minimal and there will be no alerts available; however, you can use the slide to show the options more typically available on this page My dashboard displays your favorited pages, recently visited pages, recommended pages, and alerts (if your county utilizes them).
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You can select different things to be notified of.
Schedule will determine how often you will receive an . If you have alerts enabled, you can subscribe to different available alerts on the right. Depending on the alert you can have an sent to you, if the threshold is met. Demonstrate options available within subscribed alerts using the PowerPoint slide or the functionality within SafeMeasures
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My Upcoming Work (MUW) features your assigned referrals/cases, displaying different tasks tracked by SafeMeasures My upcoming work (muw) Columns can be sorted by clicking on the column name. Your referrals/cases are categorized by row and column. Return to the main page in SafeMeasures and explain that we'll now take a look at the My Upcoming Work (MUW) feature, which is accessible in the top portion of the Menu Panel. One inside MUW, explain that this area features the social worker’s referrals and cases. Each referral/case is broken up into different columns (tasks) analyzed by SafeMeasures. The feature allows you to sort each column into easily readable sections by sorting them into complete tasks or incomplete tasks. To do this, select the name at the top of the column. Clicking “H” next to the name brings up referral/case information such as contact and worker histories.
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By clicking on “H” the referral/case history page opens
By clicking on “H” the referral/case history page opens. It displays contacts, staff assignments, clients, and other information. Click “x” on the left to go to the prior screen. To the left of each referral/case name is a blue box with an “H”. Clicking on the “H” brings up more thorough referral/case information such as contact and worker histories. Demonstrate this via SafeMeasures or by switching to the next PowerPoint slide. The referral/case history displays contacts, staff assignments, clients, and other information. Click “x” on the left of the screen to go back to the prior screen: the My Upcoming Work Page
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Green, task is completed.
Tasks for referral - if first contact was timely, if SDM was done, and referral time open. Clicking on the name of the referral/case opens a small pop-up with basic referral/case information. Green, task is completed. Purple, contact was attempted. If you click on the referral/case name you will open a dialogue box that contains basic referral/case information. Notice that the referral/case tasks columns on the right have different symbols displayed. The right side of the page displays the referral task columns; the data being comprised indicates whether the first referral contact was timely and whether the safety and risk SDM tool was done, as well as how long the referral has been open. A green check means the tasks has been completed. Purple, the tasks was attempted but not completed. A red ball with an exclamation point means the task is overdue. A yellow caution sign means the task is due soon. Note: If you as a worker have done the task but SafeMeasures does not show you did the task, consider that either you did not enter it correctly in CWS/CMS, or if you did, that SafeMeasures hasn’t updated the data yet. Remember that SafeMeasures updates nightly. Red, past due. Yellow, due but not past deadline.
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Case tasks Tasks to be completed for case. Birthday W/I 30 days
Green, yellow, and red have the same meaning as referral. Hovering over a color will tell you the exact definition. If you scroll to the bottom of the MUW page of the training site, you will see the case tasks. For the case task columns, the data on display helps workers know if the child’s birthday is within 30 days, when their monthly face to face contact is due, if the case plan has been approved, if the medical/dental exam has been entered in the system, if the relative home assessment has been done, if the SDM family/child strengths and needs assessment has been done, if the SDM risk reassessment has been done, and if psychotropic medication renewal information is entered in CWS/CMS. A blank means the task does not apply to the referral/case at that point. A cake means the child’s birthday is within 30 days. Green, yellow, and red have the same meaning; you can hover your mouse cursor over the color and a message box will tell you the exact definition. Note: if you click the printer icon at the top right corner you can print the MUW page or any page. Ask trainees: How is this task list helpful to you as a worker? If blank, the task is not applicable
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You can go to earlier/future dates or print out a calendar.
My calendar functions similar to MUW. It outlines the data in a calendar form You can go to earlier/future dates or print out a calendar. The To Do List displays a view of either upcoming or past tasks by date or name. Red icons display overdue tasks, Orange icons display upcoming tasks. You can click on the colored icons or “H” for more info. Inform trainees that we'll now return to the main page and look at My Calendar, which, again, is accessible in the top portion of the Menu Panel. My calendar functions similar to MUW; however, it outlines the information in a date calendar view. Note that you must have a caseload or unit to view this feature. Any upcoming tasks will display on the date with an icon in the corner. Orange icons represent an upcoming task; red icons represent a past due task. The To Do List to the right displays a view of upcoming/past tasks either by date or name. You may change the calendar to past or future months to see past/upcoming work.
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Main menu has functions for pulling caseload reports or agency reports
My caseload and my unit displays cases for individuals and their unit. It monitors compliance history. Trainer Note: If you are using the SafeMeasures training site, there are only a select few reports available to demonstrate during this segment. The suggested reports to use is under CDSS Visits Measures: Face to Face Contacts (2F Management Reports): If you are using your own account, you may use the same CDSS Visit Measures if you have the ability to view it. If you don’t have the ability, you can scroll to the bottom of the main menu page to the Open Cases, Sub section, and select Face to Face Contacts: Let trainees know we'll get started exploring reports in SafeMeasures by clicking on the Main Menu option in the center portion of the Menu Panel. The main menu contains different reports that are available for creation. Each report will display different data that has been entered into CWS/CMS. Many analysts use these reports to get an idea on how the county is doing with certain criteria. My Caseload and My Unit displays cases for individuals and their unit. It monitors compliance history. Emergency Management will show placements that are in a disaster area. Click on the Emergency Management, Disaster Map to demonstrate to class if available (note that this does not work on the training site). The Emergency Management report will show foster youth placements in relation to a natural disaster area. You can narrow the placements down to different placement setting types. Note: It may be a good idea to explore the different reports to see what data is available on this page. Also note that if you have a case load assigned to you, you will have My Caseload and My Unit available. My Caseload houses information regarding your referrals/cases. Be mindful of confidentiality if you choose to demonstrate some of these functions. You can select different reports you want SafeMeasures to run by clicking on the title you want. Emergency Management will show placements that are in a disaster area.
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Emergency Management , Disaster Map
You can narrow down by facility types Click on the Emergency Management, Disaster Map to demonstrate to class if available (note that this does not work on the training site). The Emergency Management report will show foster youth placements in relation to a natural disaster area. You can narrow the placements down to different placement setting types. Note: It may be a good idea to explore the different reports to see what data is available on this page. Also note that if you have a case load assigned to you, you will have My Caseload and My Unit available. My Caseload houses information regarding your referrals/cases. Be mindful of confidentiality if you choose to demonstrate some of these functions.
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My unit and my caseload display compliance for the report run for either the unit or SW caseload.
Returning to the Main Menu screen, select the Face to Face Contacts (2f Management Report) located under the CDSS Visits Measures section. If you are in the training region, it will start you at the My Unit Tab. My Caseload and My Unit, on the left side of the report, will display compliance information for your caseload or your unit based on the report you selected to be run.
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The graph view displays a timeline, bar graph, and an apple pie.
The “includes statement” gives information regarding criteria considered for the report. Click “More” to get further definitions
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The blue hyperlink takes you to the quoted document online.
The “includes statement” will display definitions of the different criteria being considered in the report. Clicking on blue hyperlinks will take you the site where that document is located such as an All County Letter (ACL). Anything highlighted in green will give additional information on what area of CWS/CMS the data is collected from. It will also show a picture of where in CWS/CMS the data is pulled from. The green link opens a pop-up that gives info regarding where in CWS/CMS the data is pulled from.
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Clicking any of the green links will open a pop-up with a photo of what criteria SafeMeasures is pulling from CWS/CMS.
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Changes numbers on the graph to a percentage, click again to change back to numbers.
Changes graph, bars, and pie to display compliance met or not, click again to bring back to this current view. Timeframe lets you change the time you want the report to pull data from. The time break-up is based on the “includes statement” at the top left of the page. The percentage icon: Changes the numbers being analyzed in the report to a percentage. Click again to change the percentage back to a number. The compliance toggle: Switches between all available numbers of data for the report or to a simple display that divides the report into if compliance was met or not. Timeframe dropdown: Changes the time you want the report to pull data from. Depending on the report you may see different time options. These are some of the options you may see for timeframe options. Upcoming = Work that needs to be done (e.g., upcoming client contacts). Open On = Work completed for cases that are currently open as of the extract date. Month to Date = Work completed during the current (incomplete) month Historical = Work completed during the last 18 completed timeframes, usually months.
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Filters allows you to narrow down data to multiple counties, a sole county, office, unit, etc. It is dependent on your access privileges. Filters: Filters allows you to narrow down your data to multiple counties, a sole county, office, unit, etc. This allows you to look at smaller cohorts. This will be dependent on your access privileges. Note that Pressing “Ctrl” on your key board while clicking on your mouse will allow you to select more than one filter. To select more then one option, press the “Ctrl” key while clicking your mouse.
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Subsets allows you to narrow your data even further by gender, race, age, etc.
Clicking the “+” by favorites saves this report for future accessibility. Subsets: Digging deeper, subsets allows you to drill down data even further by gender, race, age, etc. Favorites: If you want to make your current report a favorite, click on the “plus sign” and give the report a name. You come back to this report later by clicking “favorites” or if you are under your “my dashboard” page.
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Clicking pie slices will display what children fall in that category
Clicking on the green line and moving it will zoom into a smaller timeframe. Clicking on different colors will open a new page that displays what children fall in that category. Clicking pie slices will display what children fall in that category The Graph View: The graph shows a trending timeline. You can change the timeline to different dates by clicking the timeline icon. You may zoom the graph to see a smaller timeline by clicking the timeline you want on your graph and holding it to another timeline. To reset back to the original timeline, click reset zoom to the right of the graph. The Data Table in Graph View (bottom left corner): The data table shows different counts per category. Clicking on a specific bar from the data table will show you the cases who fell under the different categories on the category list. The Pie Chart in Graph View (bottom right corner): The pie chart breaks down the categories into different pie slices. You may select the pie slice you like and it will show you all the cases associated with that category list.
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This page opens when you click the bars or pie slice on the prior slide. This contains case information of children who fall in the selected category. You can hide columns, transfer the data to an excel sheet, and print the current page. Category List: When you click in the pie chart or graph view it displays the information into a category list. This provides information about every client that falls in that category. Notice the case history blue “H” icon on the left this is the same as when you were in the MUW function. You can see the supervisor, worker, service component, etc. Notice on the top right corner of the page you have three icons, the show/hide columns icon, export to excel icon, and print icon. To close out of the page hit the “x” on the left of the page.
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Other report tabs show different views of the report
Comparison allows you to compare data based on a state level, office level, or unit level. Crosstab allows you to view the report data by braking it down into different demographics such as gender, age, etc. On the left side of the graphs you have different options to change the view of your data for your reports. Comparison allows you to compare data based on a state level, office level, or unit level. Crosstab allows you to view the report data by braking it down into different demographics such as gender, age, etc. Full List displays all children that were included in the report. Addresses lists address of all children in the report. Help will give you further in depth information about the report that you are looking at and the definitions of the data that is pulling from. Similar to the “includes statement” icon, but with more information. Inform trainees we'll now take a closer look at the Comparison and Crosstab options. Full list displays all children that were included in the report. Address lists address of all children in the report.
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Clicking on the blue link will drill down the information to smaller groups.
The comparison menu allows the viewer to look at data compared against other data. You can compare the state, counties, county offices, units, and caseloads. This can be helpful to determine distribution of cases amongst workers.
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Crosstab allows you to look at the data using different variables.
The crosstab allows you to view other variables against the data, such as gender, age, etc. The change row, drop down menu allows you to select different variables. After going through all of the different options for comparing data from this report, ask trainees to consider some factors that might affect the data from this report. Ask for some volunteers to share some of the factors they considered. If this did not come up in discussion, ask trainees to consider data lag – are social workers entering information in a timely manner? Are the correct fields being entered in CWS/CMS? Are the face to face contacts actually happening by a social worker? What are some possible questions one could ask about this data?
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SDM reports on compliance and outcomes
This menu tab shows data reports for the CFSR and California Assembly Bill 636, The Child Welfare System Improvement and Accountability Act. SDM reports on compliance and outcomes Reports for ER, FR, FM, PP, AND ST Extra reports that can br created such as ICPC or children in placement The next portion of SafeMeasures deals with the different reports that can be created in the other menus, beginning with the Child and Family Services Review (CFSR) Menu “The CFSR is an assessment of a state’s performance related to child welfare. All States are assessed in the areas of child protection, foster care, adoption, family connections and independent living services. Much of the CFSR looks at outcomes data and other sources to assess each State’s ability to achieve 1) Safety, 2) Permanency, and 3) Well-being for children and families. Specifically, the CFSR is conducted by the Health and Human Services Administration for Children and Families (ACF) in collaboration with each state." from on April 14, 2017 This CFSR menu shows data that is measured for the CFSR and California Assembly Bill 636, The Child Welfare System Improvement and Accountability Act. Note: If time allows, you may show a report from this section. If you are using live SafeMeasures select a report that is of interest to you Suggested report: AB636 Measure 4A: Placement With Siblings AB636 Measure 4A: Placement With Siblings Please note that the training site does not have any reports under this menu. SDM Measures Menu: This measures the usage of the SDM tool in a timely manner. Note: You may show the FSNA Timeliness Prior to Case Plan report in both the live and training sites. Cases by Service Component Menu: View different reports by service component: Emergency Response, Family Reunification, Family Maintenance, Permanent Placement, and Supportive Transition. Note: If you have the live site, one suggestion is to look under Emergency Response, Time to approved case plan. The training site does not have any reports in this area. Extra Menu: This has other reports that can be run. Explore this menu to see what reports may be available Note: If you have the live site, one suggestion is to look under Children in Placement, Active placements. The training site does not have any reports in this area Probation Menu: Access for probation. Proposed Measures: Reports vary depending on assignment, but note that this menu has upcoming court reports due and family engagement efforts, which may be of interest to trainees. Nothing will be accessible if using the training site, but it will still show reports that could be created in it. Quarterly Views Menu: Reports varies on assignment. Index Menu: Has all available reports in alphabetical order. Proposed measures, reports such as upcoming court hearings Quarterly Views are reports that are done quarterly Index lists the names of the different reports available
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Training materials, has a basic navigation user manual
Tutorials here! Support Center Menu: Has F&Q’s, tutorials, and training materials. Notice the basic navigation guide. Change Password Menu: If you need to change your password. Manage Users Menu: Depends on privileges in the system. You can manager other users in SafeMeasures. Usage Menu: Shows top users and what reports are being run the most. Training materials, has a basic navigation user manual
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Discussion Use, Time to Investigation - By Referral [Referrals and Investigations] report, under the index menu in training site. What questions could we ask about why the data is the way it is? What investigating could you do to further explore the reasoning for a deficit in referral timeliness? Instruct trainees to navigate back to the index menu in the training site. Using the Time to Investigation - By Referral [Referrals and Investigations] report, ask the class some ways they may use the data from this report. What are some possible questions they may ask themselves or staff of why the data is the way it is? What further investigating could they do to explore reason for the deficit in referral timeliness? Some answers to look for from participants, or to introduce if needed: Look at if it is a worker issue. (on the report page go to Comparison, click All Caseloads, and the sort the Investigation Not Timely column) Is the data affected by one worker or a unit? If so, we could discuss with the worker why they are missing their timelines. The answer may be that they are entering the information incorrectly or they are not doing their work properly. Perhaps it is a work force issue and the worker is overloaded or getting more difficult cases.
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California child welfare indicators project (ccwip)
Provides stakeholders/public with access to child welfare system in CA Customizable and sortable down to precise details Access to site: ildwelfare/default.aspx Purpose of the website: According to the website, the CCWIP provides policymakers, child welfare workers, researchers, and the public with access to customizable information on California's entire child welfare system. Users can examine child welfare performance measures over time and across counties and demographic groups. In addition to stratifications by year and county, data can also be filtered by age, ethnicity, gender, placement type, and other subcategories to craft customized tabulations on topics of interest. This information is updated quarterly. You can access customized data from entering the Measures and By Topic links. You can drill down your data by state, county, age, gender, etc. One interesting report to show is children in the foster care system: Once there, Click - California CWS Outcomes System Summary Table (Agency Type: Child Welfare) Then click "next" and then "finish," at which point it should resemble the data in the right column. You can compare how the counties in the room are doing to the state. Note that Northern California Counties have a higher rate of their child population in foster care. Ask trainees if they have any theories as to why? What would be an interesting research project associated with this? If time permits, you may open other reports. It would be helpful to have predesignated reports that you can pull for demonstration.
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Home Stretch! Questions? Any reports you want to see? (If available)
Feedback? Thank you! Thank the trainees for their participation and encourage them to provide feedback in the interest of continuous quality improvement.
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