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[Proposal Name] [Company Name]
[Date] Document prepared by: Tripleplay Services Limited Rapier House 40-46 Lambs Conduit Street London WC1N 3LJ +44 (0)
![[Proposal Name] [Company Name]](http://slideplayer.com./slide/12075109/69/images/1/%5BProposal+Name%5D+%5BCompany+Name%5D.jpg "[Date] Document prepared by: Tripleplay Services Limited. Rapier House Lambs Conduit Street. London WC1N 3LJ. +44 (0)")
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[Company Name] Contents
Executive Summary 1 Why Tripleplay 2 Solution Delivery 4 Understanding Requirements 5 Our Hospital Clients 6 Focus on Vinney Green 7 Client References 8 Full List Healthcare Clients 9 Additional Client References 10 Our Other Sector Clients 11 IPTV 12 IPTV Portal Features 14 IPTV Portal Management 15 IPTV Portal 16 Digital Signage 17 Additional Features 19 Design Assumptions 20 Platform to Grow 21 Set Top Box 22 Modules & Licencing 23 Project Team 25 Support 26 Support Priorities 27 Warranty 28 Awards & Accolades 29 Next Steps & Proof of Concept 30 [Proposal Name] // [Company Name] //
![[Company Name] Contents](http://slideplayer.com./slide/12075109/69/images/2/%5BCompany+Name%5D+Contents.jpg "Executive Summary 1 Why Tripleplay 2 Solution Delivery 4 Understanding Requirements 5 Our Hospital Clients 6 Focus on Vinney Green 7 Client References 8 Full List Healthcare Clients 9 Additional Client References 10 Our Other Sector Clients 11 IPTV 12 IPTV Portal Features 14 IPTV Portal Management 15 IPTV Portal 16 Digital Signage 17 Additional Features 19 Design Assumptions 20 Platform to Grow 21 Set Top Box 22 Modules & Licencing 23 Project Team 25 Support 26 Support Priorities 27 Warranty 28 Awards & Accolades 29 Next Steps & Proof of Concept 30 [Proposal Name] // [Company Name] //")
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[Company Name] Executive Summary
This document provides an overview of the Tripleplay system design and how it fully meets the requirements of [Company Name]. Tripleplay works with locally approved partners to be sure that clients receive the highest level of support and response, ensuring they can achieve the best results from our solutions and have a detailed knowledge of our platform. Proven key attributes of the proposed Tripleplay solution; Having successfully deployed its Digital Signage and Video Streaming solutions at numerous Medical institutions, Tripleplay is seen as a trusted and reputable partner, with a proven track record. Ease of use Flexible Tripleplay’s philosophy is to provide easy to use, intelligent software that operates on standard hardware and provides multiple features from a single platform, integrating with hardware from globally recognised suppliers such as HP and Amino. This approach ensures that there is a high resilience in our solution compared to ‘black box’ home grown servers and components, allowing Tripleplay to provide a three-year warranty as standard on all head end server hardware and options to extend this further if required. Integration Support for 4k, HD and interactive displays Simple operation and support Ability to easily add new features and capabilities seamlessly A mobile streaming platform Our single platform approach reduces integration risk, gives our clients exceptional value and flexibility whilst also contributing to reductions in power use, cost savings and space requirements. Post-selection we can act as a single point of contact for technical support for the entire solution, helping ensure system longevity and ease of operation. Ability to offer a mobile media application UZA Hospital Waiting Room [Proposal Name] // [Company Name] // 1
![[Company Name] Executive Summary](http://slideplayer.com./slide/12075109/69/images/3/%5BCompany+Name%5D+Executive+Summary.jpg "This document provides an overview of the Tripleplay system design and how it fully meets the requirements of [Company Name]. Tripleplay works with locally approved partners to be sure that clients receive the highest level of support and response, ensuring they can achieve the best results from our solutions and have a detailed knowledge of our platform. Proven key attributes of the proposed Tripleplay solution; Having successfully deployed its Digital Signage and Video Streaming solutions at numerous Medical institutions, Tripleplay is seen as a trusted and reputable partner, with a proven track record. Ease of use. Flexible. Tripleplay’s philosophy is to provide easy to use, intelligent software that operates on standard hardware and provides multiple features from a single platform, integrating with hardware from globally recognised suppliers such as HP and Amino. This approach ensures that there is a high resilience in our solution compared to ‘black box’ home grown servers and components, allowing Tripleplay to provide a three-year warranty as standard on all head end server hardware and options to extend this further if required. Integration. Support for 4k, HD and interactive displays. Simple operation and support. Ability to easily add new features and capabilities seamlessly. A mobile streaming platform. Our single platform approach reduces integration risk, gives our clients exceptional value and flexibility whilst also contributing to reductions in power use, cost savings and space requirements. Post-selection we can act as a single point of contact for technical support for the entire solution, helping ensure system longevity and ease of operation. Ability to offer a mobile media application. UZA Hospital Waiting Room. [Proposal Name] // [Company Name] // 1.")
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[Company Name] Why Tripleplay
Tripleplay is one of the world’s leading providers of Digital Signage, Video on Demand and IP Television (IPTV) systems for a wide variety of clients globally. Tripleplay’s core business is the creation, development and delivery of video based solutions for the applications required. Tripleplay has a wealth of experience and knowledge of the changing trends and demands in this sector, and with this experience, can ensure that the client remains at the forefront of innovation and development, whilst considering the technical and commercial impact of these decisions. Tripleplay’s solutions are capable of delivering any type of video content, over any network and to any device. Tripleplay’s focus is to provide a common architecture and framework that is component based and allows our clients to easily expand the system as their requirements evolve. Tripleplay works closely with clients and integration partners in defining the requirements of the products and any enhancements, as well as considering the general trends and needs of the market. Tripleplay prides itself on innovation and, as it is a software led business is able to innovate quickly as it is not reliant on new hardware modifications and designs. This approach provides a more flexible solution as Tripleplay is able to leverage the natural innovations in technology, such as smart phones, tablets and smart TVs. With all these changes in technology and a rollout of several sites over a period of time, the client is able to take advantage of these innovations. Tripleplay is able to advise on what routes to take based on the infrastructure in place and the demands of the market and the changes in technology and hardware. Due to the nature of our core business and with ability to furnish the Digital Media requirements of a wealth of clients, we are proud to have deployed over 4,000 systems globally to a number of leading organisations in the following sectors; Tripleplay has already completed integration of its user interface and portal to the current generation of smart televisions and with Samsung and LG SoC range of screens. Work is underway to support a wider range of set top boxes including Cisco’s latest DMP player. Tripleplay has already developed interactive signage and meeting room integration allowing the hospital to offer advanced services, as well as being able to integrate its applications with its signage platform to maximise revenue and user experience. Hospitals Education Arenas & Venues Hotels Sports Corporate Retail Residential Government SSE Arena [Proposal Name] // [Company Name] // 2
![[Company Name] Why Tripleplay](http://slideplayer.com./slide/12075109/69/images/4/%5BCompany+Name%5D+Why+Tripleplay.jpg "Tripleplay is one of the world’s leading providers of Digital Signage, Video on Demand and IP Television (IPTV) systems for a wide variety of clients globally. Tripleplay’s core business is the creation, development and delivery of video based solutions for the applications required. Tripleplay has a wealth of experience and knowledge of the changing trends and demands in this sector, and with this experience, can ensure that the client remains at the forefront of innovation and development, whilst considering the technical and commercial impact of these decisions. Tripleplay’s solutions are capable of delivering any type of video content, over any network and to any device. Tripleplay’s focus is to provide a common architecture and framework that is component based and allows our clients to easily expand the system as their requirements evolve. Tripleplay works closely with clients and integration partners in defining the requirements of the products and any enhancements, as well as considering the general trends and needs of the market. Tripleplay prides itself on innovation and, as it is a software led business is able to innovate quickly as it is not reliant on new hardware modifications and designs. This approach provides a more flexible solution as Tripleplay is able to leverage the natural innovations in technology, such as smart phones, tablets and smart TVs. With all these changes in technology and a rollout of several sites over a period of time, the client is able to take advantage of these innovations. Tripleplay is able to advise on what routes to take based on the infrastructure in place and the demands of the market and the changes in technology and hardware. Due to the nature of our core business and with ability to furnish the Digital Media requirements of a wealth of clients, we are proud to have deployed over 4,000 systems globally to a number of leading organisations in the following sectors; Tripleplay has already completed integration of its user interface and portal to the current generation of smart televisions and with Samsung and LG SoC range of screens. Work is underway to support a wider range of set top boxes including Cisco’s latest DMP player. Tripleplay has already developed interactive signage and meeting room integration allowing the hospital to offer advanced services, as well as being able to integrate its applications with its signage platform to maximise revenue and user experience. Hospitals. Education. Arenas & Venues. Hotels. Sports. Corporate. Retail. Residential. Government. SSE Arena. [Proposal Name] // [Company Name] // 2.")
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[Company Name] Why Tripleplay
Through Tripleplay’s successful deployment into a number of enterprise clients and prestigious hospitals throughout the world, its software platform has passed and been certified by numerous IT and network security companies, ensuring that it easily meets the requirements of these stakeholders. Simple Network Management Protocol (SNMP) and dedicated Management Information Base (MiBs) for providing monitoring of the system into a centralised IT network operation centre are included in our solution. Tripleplay also incorporates a sophisticated but simple to use reporting engine that can automatically usage reports as CSV and PDF to selected users on a scheduled basis as well reporting issues with the system. Providing a software based offering using standard hardware ensure that Tripleplay is able to provide a highly cost effective solution with the flexibility required for our clients. The system has been proven to be able to support 1000’s of end points from a single installation. As part of its specialisation in Medicine , Tripleplay has developed the following platforms which whilst not part of the tender, the hospital may wish to consider if they move forward with Tripleplay as its partner; A 1+1 instant fail-over redundancy server option is available, which ensures high availability should the client require this level of assurance. Using Linux based servers and client platforms provides a higher level of security and virus protection compared to windows based solutions which are also prone to windows updates and the occasional driver failures (blue screens). Hospital engagement mobile application for visitors High density WiFi multicast video streaming platform and carousel video delivery platform A global company with offices throughout the world, supported by a strong reseller network and a 24/7 support desk, ensures that Tripleplay has the flexibility and ability to meet all the deployment requirements of a global client. The ability to remotely log onto the system ensures that a fast and hassle free support service can be provided to our client. Interactive IPTV and Video on Demand Delivery system Touchscreen Digital Signs Mobile Media App for staff NHS Reception Area [Proposal Name] // [Company Name] // 3
![[Company Name] Why Tripleplay](http://slideplayer.com./slide/12075109/69/images/5/%5BCompany+Name%5D+Why+Tripleplay.jpg "Through Tripleplay’s successful deployment into a number of enterprise clients and prestigious hospitals throughout the world, its software platform has passed and been certified by numerous IT and network security companies, ensuring that it easily meets the requirements of these stakeholders. Simple Network Management Protocol (SNMP) and dedicated Management Information Base (MiBs) for providing monitoring of the system into a centralised IT network operation centre are included in our solution. Tripleplay also incorporates a sophisticated but simple to use reporting engine that can automatically usage reports as CSV and PDF to selected users on a scheduled basis as well reporting issues with the system. Providing a software based offering using standard hardware ensure that Tripleplay is able to provide a highly cost effective solution with the flexibility required for our clients. The system has been proven to be able to support 1000’s of end points from a single installation. As part of its specialisation in Medicine , Tripleplay has developed the following platforms which whilst not part of the tender, the hospital may wish to consider if they move forward with Tripleplay as its partner; A 1+1 instant fail-over redundancy server option is available, which ensures high availability should the client require this level of assurance. Using Linux based servers and client platforms provides a higher level of security and virus protection compared to windows based solutions which are also prone to windows updates and the occasional driver failures (blue screens). Hospital engagement mobile application for visitors. High density WiFi multicast video streaming platform and carousel video delivery platform. A global company with offices throughout the world, supported by a strong reseller network and a 24/7 support desk, ensures that Tripleplay has the flexibility and ability to meet all the deployment requirements of a global client. The ability to remotely log onto the system ensures that a fast and hassle free support service can be provided to our client. Interactive IPTV and Video on Demand Delivery system. Touchscreen Digital Signs. Mobile Media App for staff. NHS Reception Area. [Proposal Name] // [Company Name] // 3.")
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[Company Name] Solution Design
Tripleplay’s proposed solution is proven, reliable, cost effective, fully integrated and scalable. As Tripleplay employs its own software development team it is constantly evolving its solutions to meet the needs of our clients in all industries. Tripleplay solutions are integrated, delivering multiple applications and services, to multiple locations and users, from a single hardware platform, reducing costs and allowing the deployment of resilience and redundancy at a very cost effective price. Tripleplay can also virtualise many of its software components, allowing delivery in the cloud or across a Wide Area Network (WAN). In this proposal, a single IP Television Head End has been suggested with a dedicated Digital Signage platform. A simple to use management interface, content management system (CMS) and content creation platform are incorporated into this proposal. To ensure the solution has greater impact, Tripleplay has integrated its software into a number of 3rd party platforms. This includes; Triple Jump Venue Revenue Management Software Electronic Point of Sale (EPOS) Systems, Agilysis BacNet for Emergency Alarm Systems Meeting Room Booking Systems Access Control, LDAP, Active Directory Tripleplay believes it has provided a platform that offers support for multiple end devices and locations, whilst also providing a design concept that will save the venue money over the evolution and lifespan of the deployment. SSE Hydro External Totem [Proposal Name] // [Company Name] // 4
![[Company Name] Solution Design](http://slideplayer.com./slide/12075109/69/images/6/%5BCompany+Name%5D+Solution+Design.jpg "Tripleplay’s proposed solution is proven, reliable, cost effective, fully integrated and scalable. As Tripleplay employs its own software development team it is constantly evolving its solutions to meet the needs of our clients in all industries. Tripleplay solutions are integrated, delivering multiple applications and services, to multiple locations and users, from a single hardware platform, reducing costs and allowing the deployment of resilience and redundancy at a very cost effective price. Tripleplay can also virtualise many of its software components, allowing delivery in the cloud or across a Wide Area Network (WAN). In this proposal, a single IP Television Head End has been suggested with a dedicated Digital Signage platform. A simple to use management interface, content management system (CMS) and content creation platform are incorporated into this proposal. To ensure the solution has greater impact, Tripleplay has integrated its software into a number of 3rd party platforms. This includes; Triple Jump Venue Revenue Management Software Electronic Point of Sale (EPOS) Systems, Agilysis BacNet for Emergency Alarm Systems Meeting Room Booking Systems Access Control, LDAP, Active Directory Tripleplay believes it has provided a platform that offers support for multiple end devices and locations, whilst also providing a design concept that will save the venue money over the evolution and lifespan of the deployment. SSE Hydro External Totem. [Proposal Name] // [Company Name] // 4.")
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[Company Name] Understanding Requirements
Having deployed solutions for a wide variety of hospitals, care homes and hotels around the world, Tripleplay has established itself as a global leader in the development and provision of IP Television, Digital Signage and Video on Demand Streaming solutions. Be cost-effective, easy to operate and simply expand as requirements change and grow Integrate into a number of sub-systems seamlessly Support deployments in multiple locations As a result, Tripleplay’s solution incorporates a number of features and interfaces that have been specifically designed for these industries. Be component based to allow additional features as and when needed Offer longevity and support As a technology partner Tripleplay aims to; Integrate into the venues’ existing infrastructure Work closely with our clients to define requirements Support a wide range of TV sources and live event feeds Identify areas where development and enhancements are needed Have delivery options to enable cost savings Have the capability to zone content and TV channels Provide high quality post-sales support and client engagement Be easy to instantly update Tripleplay understands that [Company Name] is one of the world’s leading brands in the world of Medical Care and as such desires to present modern, engaging environment whilst maintain full control over the entire solution with no min mal areas of risk Tripleplay does not simply offer a solution, it offers a partnership, remaining closely engaged to ensure client satisfaction and to maintain the longevity of the solution. The solution must; NHS Foyer [Proposal Name] // [Company Name] // 5
![[Company Name] Understanding Requirements](http://slideplayer.com./slide/12075109/69/images/7/%5BCompany+Name%5D+Understanding+Requirements.jpg "Having deployed solutions for a wide variety of hospitals, care homes and hotels around the world, Tripleplay has established itself as a global leader in the development and provision of IP Television, Digital Signage and Video on Demand Streaming solutions. Be cost-effective, easy to operate and simply expand as requirements change and grow. Integrate into a number of sub-systems seamlessly. Support deployments in multiple locations. As a result, Tripleplay’s solution incorporates a number of features and interfaces that have been specifically designed for these industries. Be component based to allow additional features as and when needed. Offer longevity and support. As a technology partner Tripleplay aims to; Integrate into the venues’ existing infrastructure. Work closely with our clients to define requirements. Support a wide range of TV sources and live event feeds. Identify areas where development and enhancements are needed. Have delivery options to enable cost savings. Have the capability to zone content and TV channels. Provide high quality post-sales support and client engagement. Be easy to instantly update. Tripleplay understands that [Company Name] is one of the world’s leading brands in the world of Medical Care and as such desires to present modern, engaging environment whilst maintain full control over the entire solution with no min mal areas of risk. Tripleplay does not simply offer a solution, it offers a partnership, remaining closely engaged to ensure client satisfaction and to maintain the longevity of the solution. The solution must; NHS Foyer. [Proposal Name] // [Company Name] // 5.")
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[Company Name] Our Hospital Clients
[Proposal Name] // [Company Name] // 6
![[Company Name] Our Hospital Clients](http://slideplayer.com./slide/12075109/69/images/8/%5BCompany+Name%5D+Our+Hospital+Clients.jpg "[Proposal Name] // [Company Name] // 6.")
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[Company Name] Client Reference & Focus on….Vinney Green Secure Unit
Vinney Green, Secure Children Unit, Bristol, UK Vinney Green Secure Children's Unit offered a unique challenge for a traditional IPTV deployment with levels of control necessary that other platforms can not offer that only Tripleplay possessed the agility to meet these specific requirements. Full IPTV & Video on Demand Solution Full Control over which rooms can access particular content Easy to manage platform EPG Lock out – IE. In this instance they can lock out shows such as Crimewatch, +18 aged films at the touch of a button on the EPG ensuring no breach of rules or sensitive content being displayed One Solution delivering all digital media Environmental Controls, integration with fire alarm, ability to remotely mute audio, power down screens Incentive Grouping Tool - Good behaviour rewarded with more content, poor behaviour punished with restricted access to platform Portal providing useful information for patient welfare, OFSTED and ability to change on screen language for foreign speaking patients Vinney Green Secure Unit [Proposal Name] // [Company Name] // 7
![[Company Name] Client Reference & Focus on….Vinney Green Secure Unit](http://slideplayer.com./slide/12075109/69/images/9/%5BCompany+Name%5D+Client+Reference+%26+Focus+on%E2%80%A6.Vinney+Green+Secure+Unit.jpg "Vinney Green, Secure Children Unit, Bristol, UK. Vinney Green Secure Children s Unit offered a unique challenge for a traditional IPTV deployment with levels of control necessary that other platforms can not offer that only Tripleplay possessed the agility to meet these specific requirements. Full IPTV & Video on Demand Solution. Full Control over which rooms can access particular content. Easy to manage platform. EPG Lock out – IE. In this instance they can lock out shows such as Crimewatch, +18 aged films at the touch of a button on the EPG ensuring no breach of rules or sensitive content being displayed. One Solution delivering all digital media. Environmental Controls, integration with fire alarm, ability to remotely mute audio, power down screens. Incentive Grouping Tool - Good behaviour rewarded with more content, poor behaviour punished with restricted access to platform. Portal providing useful information for patient welfare, OFSTED and ability to change on screen language for foreign speaking patients. Vinney Green Secure Unit. [Proposal Name] // [Company Name] // 7.")
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[Company Name] Client References
Tripleplay has a number of references within the Medical Sector as well as corporate, accommodation and sporting clients who utilise our Digital Signage platform and IPTV & VoD Media Portal. These include: Pathways Sailor Bay Care Home The IPTV facility distributes free to air TV channels as well as Video on Demand (VOD) access functionality and database; with VOD used for both entertainment and staff training. UZA, Antwerp The Tripleplay in-room entertainment portal also incorporates a full electronic programme guide (EPG), PVR functionality and incorporates bring your own device (BYOD) and bring your own content (BYOC) features. Uniquely, Tripleplay has also integrated the ability for family to remotely share pictures and videos with family in the Pathways’ property. Meaning that even if family cannot visit loved ones they can still share events and special moments; all accessed through the in-room TV. Pathways’ solution incorporates 123 rooms on site, as well as a cinema room and communal TV areas, with in-room TVs being linked into communications platforms to allow residents to make service requests via their remote control. With 180,000 patients per year and over 2800 members of staff, UZA’s diverse environment meant this was a very challenging deployment. Tripleplay handled this with all their expertise and the hospital now has a fully feature rich IPTV in- bed delivery mechanism and the same system also delivers the hospitals digital signage requirements. The IPTV portal even integrates with building management systems in case of emergencies and have simplified operations whilst improving service at every level. County Durham & Darlington NHS Trust Three site deployment for digital signage across Darlington, Durham and Bishop Auckland hospitals. There are in excess of 30 screens across the estate and the system is used for communication on vital NHS service messaging. The entire estate is controlled centrally but local messages can be sent to each region easily. This has further been expanded to incorporate meeting room bookings for the Post Grad centre. Every year the NHS scales out the Tripleplay deployments. Pathways Care Home [Proposal Name] // [Company Name] // 8
![[Company Name] Client References](http://slideplayer.com./slide/12075109/69/images/10/%5BCompany+Name%5D+Client+References.jpg "Tripleplay has a number of references within the Medical Sector as well as corporate, accommodation and sporting clients who utilise our Digital Signage platform and IPTV & VoD Media Portal. These include: Pathways Sailor Bay Care Home. The IPTV facility distributes free to air TV channels as well as Video on Demand (VOD) access functionality and database; with VOD used for both entertainment and staff training. UZA, Antwerp. The Tripleplay in-room entertainment portal also incorporates a full electronic programme guide (EPG), PVR functionality and incorporates bring your own device (BYOD) and bring your own content (BYOC) features. Uniquely, Tripleplay has also integrated the ability for family to remotely share pictures and videos with family in the Pathways’ property. Meaning that even if family cannot visit loved ones they can still share events and special moments; all accessed through the in-room TV. Pathways’ solution incorporates 123 rooms on site, as well as a cinema room and communal TV areas, with in-room TVs being linked into communications platforms to allow residents to make service requests via their remote control. With 180,000 patients per year and over 2800 members of staff, UZA’s diverse environment meant this was a very challenging deployment. Tripleplay handled this with all their expertise and the hospital now has a fully feature rich IPTV in- bed delivery mechanism and the same system also delivers the hospitals digital signage requirements. The IPTV portal even integrates with building management systems in case of emergencies and have simplified operations whilst improving service at every level. County Durham & Darlington NHS Trust. Three site deployment for digital signage across Darlington, Durham and Bishop Auckland hospitals. There are in excess of 30 screens across the estate and the system is used for communication on vital NHS service messaging. The entire estate is controlled centrally but local messages can be sent to each region easily. This has further been expanded to incorporate meeting room bookings for the Post Grad centre. Every year the NHS scales out the Tripleplay deployments. Pathways Care Home. [Proposal Name] // [Company Name] // 8.")
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[Company Name] Client References - Healthcare
Tripleplay has numerous hospital references throughout the world. Here are a selection……. KPJ Hospital - Digital Signage, IPTV, Interactive TV, Video Streaming Sint-Vincentius - Hospital in Belgium using Tripleplay Digital Signage and Interactive TV Portal. Lakeside Hospital - IPTV, Interactive TV, Video Streaming Spire Thames Valley Hospital – Digital Signage & IPTV Adelborough Community Hospital - TV portal for VOD and live TV to patients Mater Private Hospital – IPTV & Digital Signage Stepping Hill Hospital – IPTV Berrington Aged Care - Digital Signage, IPTV, Interactive TV, Video Streaming NHS Blackburn with Darwen CCG - Digital Signage, Media Portal Tulich Aged Care - IPTV, Interactive TV, Video Streaming NSW Ambulance – Digital Signage UZA - The Antwerp University Hospital - Find out more here services.com/index.php/en/aboutus/news/91-digital-signage- rolled-out-at-university-hospital-of-antwerp Cork Clinic - Digital Signage, IPTV, Media Portal, Video Streaming Oaklands Care Home - Digital Signage & IPTV County Durham and Darlington NHS Foundation Trust – Pathways Aged Care - PR piece available here: services.com/index.php/en/aboutus/news/121-iptv-vod-care- home Cromwell Hospital - IPTV Waikato District Health Board - IPTV, Interactive TV, Video Streaming Gelre Hospital - IPTV, Interactive TV Zorgbedrijf Antwerpen - Care home in Antwerp using TripleSign digital signage Harefield Hospital – IPTV & Digital Signage Royal Rehab - Digital Signage, IPTV, Interactive TV, Video Streaming Jeta Gardens Aged Care - Digital Signage, IPTV, Interactive TV, Video Streaming Saint Catherine's Community Hospital - IPTV King Abdulazziz University Hospital - IPTV and digital signage with TV portal and Media Portal access Sint-Jozef Campus - Hospital in Mortsel, Belgium, using Tripleplay digital signage, IPTV and interactive TV portal. Part of the GZA group of hospitals King Fahad Armed Forces Hospital - 5 screens of digital signage in military hospital Sint-Augustinus GZA - Hospital in Wilrijk, Belgium using Tripleplay digital signage, IPTV and interactive TV portal. Part of the 3 hospital group (GZA) using Tripleplay solutions. King Fahad Specialist Hospital Jeddah - Digital Signage, IPTV [Proposal Name] // [Company Name] // 9
![[Company Name] Client References - Healthcare](http://slideplayer.com./slide/12075109/69/images/11/%5BCompany+Name%5D+Client+References+-+Healthcare.jpg "Tripleplay has numerous hospital references throughout the world. Here are a selection……. KPJ Hospital - Digital Signage, IPTV, Interactive TV, Video Streaming. Sint-Vincentius - Hospital in Belgium using Tripleplay Digital Signage and Interactive TV Portal. Lakeside Hospital - IPTV, Interactive TV, Video Streaming. Spire Thames Valley Hospital – Digital Signage & IPTV. Adelborough Community Hospital - TV portal for VOD and live TV to patients. Mater Private Hospital – IPTV & Digital Signage. Stepping Hill Hospital – IPTV. Berrington Aged Care - Digital Signage, IPTV, Interactive TV, Video Streaming. NHS Blackburn with Darwen CCG - Digital Signage, Media Portal. Tulich Aged Care - IPTV, Interactive TV, Video Streaming. NSW Ambulance – Digital Signage. UZA - The Antwerp University Hospital - Find out more here services.com/index.php/en/aboutus/news/91-digital-signage- rolled-out-at-university-hospital-of-antwerp. Cork Clinic - Digital Signage, IPTV, Media Portal, Video Streaming. Oaklands Care Home - Digital Signage & IPTV. County Durham and Darlington NHS Foundation Trust – Pathways Aged Care - PR piece available here: services.com/index.php/en/aboutus/news/121-iptv-vod-care- home. Cromwell Hospital - IPTV. Waikato District Health Board - IPTV, Interactive TV, Video Streaming. Gelre Hospital - IPTV, Interactive TV. Zorgbedrijf Antwerpen - Care home in Antwerp using TripleSign digital signage. Harefield Hospital – IPTV & Digital Signage. Royal Rehab - Digital Signage, IPTV, Interactive TV, Video Streaming. Jeta Gardens Aged Care - Digital Signage, IPTV, Interactive TV, Video Streaming. Saint Catherine s Community Hospital - IPTV. King Abdulazziz University Hospital - IPTV and digital signage with TV portal and Media Portal access. Sint-Jozef Campus - Hospital in Mortsel, Belgium, using Tripleplay digital signage, IPTV and interactive TV portal. Part of the GZA group of hospitals. King Fahad Armed Forces Hospital - 5 screens of digital signage in military hospital. Sint-Augustinus GZA - Hospital in Wilrijk, Belgium using Tripleplay digital signage, IPTV and interactive TV portal. Part of the 3 hospital group (GZA) using Tripleplay solutions. King Fahad Specialist Hospital Jeddah - Digital Signage, IPTV. [Proposal Name] // [Company Name] // 9.")
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[Company Name] Client References – Non-Healthcare
One of the UK’ Premier venues chose Tripleplay as their IPTV & Digital Signage provider as they required a product that would add real value to visitors and sponsors, Tripleplay fit the bill due it’s intuitive user interface, it is simple for the arena management team to engage with fans, promote events and display eye catching digital menu boards aimed at increasing food and beverage spend. Since the initial deployment, the First Direct Arena in partnership with Tripleplay has gone from strength to strength hosting numerous high profile event such as ‘BBC Sports Personality of the Year’ and the ‘Tour De France Opening Ceremony.’ Standard Chartered Bank Provided an IPTV and Digital Signage solution globally to 8 countries, 10 corporate offices and 150 branches including the UAE. Centralised content download with bandwidth management delivering signage and IPTV to digital posters and video walls. Different users access and manage different screens with the marketing team keeping overall control from a central location. Live television and Town Hall broadcasts used at some sites for senior management presentations. Sites include Singapore, Hong Kong, Malaysia. Manchester City, Etihad Stadium, England, UK Provided end-to-end IPTV, Digital Signage, EPOS integration and Digital Signage channels throughout the stadium and food concessions within the stadium. Provided television and interactive portal for executive boxes. The system currently supports over 900 end points and this is expected to grow. The system is also used to support the new training facility. First Direct, England, UK Manchester City Football Club [Proposal Name] // [Company Name] // 10
![[Company Name] Client References – Non-Healthcare](http://slideplayer.com./slide/12075109/69/images/12/%5BCompany+Name%5D+Client+References+%E2%80%93+Non-Healthcare.jpg "One of the UK’ Premier venues chose Tripleplay as their IPTV & Digital Signage provider as they required a product that would add real value to visitors and sponsors, Tripleplay fit the bill due it’s intuitive user interface, it is simple for the arena management team to engage with fans, promote events and display eye catching digital menu boards aimed at increasing food and beverage spend. Since the initial deployment, the First Direct Arena in partnership with Tripleplay has gone from strength to strength hosting numerous high profile event such as ‘BBC Sports Personality of the Year’ and the ‘Tour De France Opening Ceremony.’ Standard Chartered Bank. Provided an IPTV and Digital Signage solution globally to 8 countries, 10 corporate offices and 150 branches including the UAE. Centralised content download with bandwidth management delivering signage and IPTV to digital posters and video walls. Different users access and manage different screens with the marketing team keeping overall control from a central location. Live television and Town Hall broadcasts used at some sites for senior management presentations. Sites include Singapore, Hong Kong, Malaysia. Manchester City, Etihad Stadium, England, UK. Provided end-to-end IPTV, Digital Signage, EPOS integration and Digital Signage channels throughout the stadium and food concessions within the stadium. Provided television and interactive portal for executive boxes. The system currently supports over 900 end points and this is expected to grow. The system is also used to support the new training facility. First Direct, England, UK. Manchester City Football Club. [Proposal Name] // [Company Name] // 10.")
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[Company Name] Our Other Sector Clients
[Proposal Name] // [Company Name] // 11
![[Company Name] Our Other Sector Clients](http://slideplayer.com./slide/12075109/69/images/13/%5BCompany+Name%5D+Our+Other+Sector+Clients.jpg "[Proposal Name] // [Company Name] // 11.")
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[Company Name] IPTV The TripleTV head-end will deliver high quality broadcast MPEG-2/4 SD/HD content over an IP network to a TV via an IP STB or PC. A wide range of digital television and radio channels can be provided from a single server. The TripleTV system supports the acquisition of encrypted and free-to-air digital channels and analogue feeds. MPEG-4 high and standard definition encoder with SDI, HDMI, Composite and Component input sources (Standalone encoder) All the interfaces output in MPEG-2/4 SD/HD format. Channel changing is controlled via requests made to the network elements from the user interface on the client device. Administrators can access the TripleTV web based management system from any point on the network through a secure log on process. The TripleTV management system provides the following capabilities; Ability to determine which channels will be broadcast on the network and on which multicast IP address Quad Asynchronous Symmetrical Interface (ASI) Dual Simulcrypt single and multi encrypted satellite and terrestrial channels (DVB-S-CI) Monitor any errors in channel acquisition Please note this proposal does not include all of the below mentioned interfaces but the solution can be expanded if required. Monitor system performance of the head-end Dual/quad HD-SDI to MPEG-4 HD encoder Individual management and configuration of each interface Single 4k Encoder Each IPTV head end has 9 individual slots, which can a combination of; Digital signals are acquired as RF MPEG-2/4 transport streams based on client’s channel line-up. The TripleTV system removes the RF layer, replaces it with IP, assigns a multicast address and distributes it over the IP network as an individual multicast stream. Channel changing is controlled via requests made to the network elements from the STB, signage player or PC client. Remote capture and play out of the TV signal being outputted by an interface on the server Direct IPTV Multicast feed Remote login capability Free to Air Digital satellite (DVB-S/S2) –Quad Retuning of the interface to a different bouquet of channels Free to Air Digital terrestrial (DVB-T/T2) –Quad Free to Air Digital cable (DVB-C) - Dual The IPTV head end supports real-time live encryption of TV channel if required by a broadcaster. SNMP and MIB support for remote monitoring Quad HDMI (HDCP) to MPEG-4 HD encoding interface Internationalisation support Analogue Composite to MPEG-2 encoding interface – Quad for encoding a DVD/VHS player, camera feed or SD satellite set top box Remote picture capture for error investigation Reporting on channels viewed and average time to optimise channel line up [Proposal Name] // [Company Name] // 12
![[Company Name] IPTV](http://slideplayer.com./slide/12075109/69/images/14/%5BCompany+Name%5D+IPTV.jpg "The TripleTV head-end will deliver high quality broadcast MPEG-2/4 SD/HD content over an IP network to a TV via an IP STB or PC. A wide range of digital television and radio channels can be provided from a single server. The TripleTV system supports the acquisition of encrypted and free-to-air digital channels and analogue feeds. MPEG-4 high and standard definition encoder with SDI, HDMI, Composite and Component input sources (Standalone encoder) All the interfaces output in MPEG-2/4 SD/HD format. Channel changing is controlled via requests made to the network elements from the user interface on the client device. Administrators can access the TripleTV web based management system from any point on the network through a secure log on process. The TripleTV management system provides the following capabilities; Ability to determine which channels will be broadcast on the network and on which multicast IP address. Quad Asynchronous Symmetrical Interface (ASI) Dual Simulcrypt single and multi encrypted satellite and terrestrial channels (DVB-S-CI) Monitor any errors in channel acquisition. Please note this proposal does not include all of the below mentioned interfaces but the solution can be expanded if required. Monitor system performance of the head-end. Dual/quad HD-SDI to MPEG-4 HD encoder. Individual management and configuration of each interface. Single 4k Encoder. Each IPTV head end has 9 individual slots, which can a combination of; Digital signals are acquired as RF MPEG-2/4 transport streams based on client’s channel line-up. The TripleTV system removes the RF layer, replaces it with IP, assigns a multicast address and distributes it over the IP network as an individual multicast stream. Channel changing is controlled via requests made to the network elements from the STB, signage player or PC client. Remote capture and play out of the TV signal being outputted by an interface on the server. Direct IPTV Multicast feed. Remote login capability. Free to Air Digital satellite (DVB-S/S2) –Quad. Retuning of the interface to a different bouquet of channels. Free to Air Digital terrestrial (DVB-T/T2) –Quad. Free to Air Digital cable (DVB-C) - Dual. The IPTV head end supports real-time live encryption of TV channel if required by a broadcaster. SNMP and MIB support for remote monitoring. Quad HDMI (HDCP) to MPEG-4 HD encoding interface. Internationalisation support. Analogue Composite to MPEG-2 encoding interface – Quad for encoding a DVD/VHS player, camera feed or SD satellite set top box. Remote picture capture for error investigation. Reporting on channels viewed and average time to optimise channel line up. [Proposal Name] // [Company Name] // 12.")
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[Company Name] IPTV The features available on Tripleplay’s IPTV solution are; Export and import of channel configuration files for backup and recovery IPTV for standard and high definition play out Quad receiver and encoder card options supported for DVB-T/T2, DVB-S/S2, DVB-C, ASI, HD-SDI, HDMI Live encoding from in house production units, outside broadcasts and local camera feeds In house video channel creator, scheduler and play out Streaming audio Web based management platform Customisable postal for different user groups e.g. boxes, offices blocks, general public areas Ability to offer different channels and services throughout site SNMP monitoring to manage network and system alerts Event engine linking to external systems such as building management suites, electronic switches, external web buttons Full integrated product suit from single supplier Content ingest and transcoding Centralised system management and configuration Interfaces for integration into 3rd party systems providing systems High resilience and redundancy Support for a combination of up to 9 different in encoders and receiver cards within one chassis Support for a primary and back up source for a channel with automatic fail over HDMI HDCP enabled encoder Inbuilt encryption engine option for live channel s without external encryption engine Support for 1+1 automatic failover and redundancy of all cards Remote picture and video capture of IPTV output from chassis Historic error and bit rate graphs and data capture Twickenham *not all features provided in this quotation and bill of materials [Proposal Name] // [Company Name] // 13
![[Company Name] IPTV The features available on Tripleplay’s IPTV solution are;](http://slideplayer.com./slide/12075109/69/images/15/%5BCompany+Name%5D+IPTV+The+features+available+on+Tripleplay%E2%80%99s+IPTV+solution+are%3B.jpg "Export and import of channel configuration files for backup and recovery. IPTV for standard and high definition play out. Quad receiver and encoder card options supported for DVB-T/T2, DVB-S/S2, DVB-C, ASI, HD-SDI, HDMI. Live encoding from in house production units, outside broadcasts and local camera feeds. In house video channel creator, scheduler and play out. Streaming audio. Web based management platform. Customisable postal for different user groups e.g. boxes, offices blocks, general public areas. Ability to offer different channels and services throughout site. SNMP monitoring to manage network and system alerts. Event engine linking to external systems such as building management suites, electronic switches, external web buttons. Full integrated product suit from single supplier. Content ingest and transcoding. Centralised system management and configuration. Interfaces for integration into 3rd party systems providing systems. High resilience and redundancy. Support for a combination of up to 9 different in encoders and receiver cards within one chassis. Support for a primary and back up source for a channel with automatic fail over. HDMI HDCP enabled encoder. Inbuilt encryption engine option for live channel s without external encryption engine. Support for 1+1 automatic failover and redundancy of all cards. Remote picture and video capture of IPTV output from chassis. Historic error and bit rate graphs and data capture. Twickenham. *not all features provided in this quotation and bill of materials. [Proposal Name] // [Company Name] // 13.")
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[Company Name] IPTV Portal Features
IP Television for standard and high definition play out Live pause of television channels Centralised and local recording of television channels Streaming audio Web based management platform Centralised system management and configuration control Customisable portal for different users access Ability to offer different channels and services throughout site Real time content encryption* SNMP monitoring to manage network and system alerts Messaging system Full integrated product suite from single supplier Content ingest and transcoding Interfaces for integration into 3rd party systems High resilience and automatic redundancy Centralised and scheduled screen control Support for channel acquisition through encoders, DVB- S/S2 and DVB-T/T2 free to air and encrypted content In house video channel creator, scheduler and play out Hotel Suite [Proposal Name] // [Company Name] // 14
![[Company Name] IPTV Portal Features](http://slideplayer.com./slide/12075109/69/images/16/%5BCompany+Name%5D+IPTV+Portal+Features.jpg "IP Television for standard and high definition play out. Live pause of television channels. Centralised and local recording of television channels. Streaming audio. Web based management platform. Centralised system management and configuration control. Customisable portal for different users access. Ability to offer different channels and services throughout site. Real time content encryption* SNMP monitoring to manage network and system alerts. Messaging system. Full integrated product suite from single supplier. Content ingest and transcoding. Interfaces for integration into 3rd party systems. High resilience and automatic redundancy. Centralised and scheduled screen control. Support for channel acquisition through encoders, DVB- S/S2 and DVB-T/T2 free to air and encrypted content. In house video channel creator, scheduler and play out. Hotel Suite. [Proposal Name] // [Company Name] // 14.")
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[Company Name] IPTV Management Features
Ability to group channels into service groups Ability to execute same management command on multiple devices Setting the home page for different end devices Ability to control open ports on end devices and server Centralised control of set top box in terms of channel changing, messaging, software configuration and download Single log in support Reporting on the status of a client device and what its playing out DHCP service available Inbuilt firewall Full Interfaces into LDAP and PMS systems Support for assigning service groups to different end devices Ability to group end devices into different client groups which can be assigned service groups Management of safe areas and aspect ratios [Proposal Name] // [Company Name] // 1 5
![[Company Name] IPTV Management Features](http://slideplayer.com./slide/12075109/69/images/17/%5BCompany+Name%5D+IPTV+Management+Features.jpg "Ability to group channels into service groups. Ability to execute same management command on multiple devices. Setting the home page for different end devices. Ability to control open ports on end devices and server. Centralised control of set top box in terms of channel changing, messaging, software configuration and download. Single log in support. Reporting on the status of a client device and what its playing out. DHCP service available. Inbuilt firewall. Full Interfaces into LDAP and PMS systems. Support for assigning service groups to different end devices. Ability to group end devices into different client groups which can be assigned service groups. Management of safe areas and aspect ratios. [Proposal Name] // [Company Name] // 1 5.")
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[Company Name] IPTV Portal
Theme-able portal Integration with PMS for purchases, parental control, view bill and express check out House keeping VOD support with UIP and Filmbank approval Network personal video recorder Multi-Language support Encryption of VOD and Live TV* Subtitle support Runs off single server Messaging system Guest Personalisation Web based management platform Wake-up call World Clock Web based editor for information pages Internet access Group purchasing Electronic programme guide Now and next Weather Spa and Restaurant booking [Proposal Name] // [Company Name] // 16
![[Company Name] IPTV Portal](http://slideplayer.com./slide/12075109/69/images/18/%5BCompany+Name%5D+IPTV+Portal.jpg "Theme-able portal. Integration with PMS for purchases, parental control, view bill and express check out. House keeping. VOD support with UIP and Filmbank approval. Network personal video recorder. Multi-Language support. Encryption of VOD and Live TV* Subtitle support. Runs off single server. Messaging system. Guest Personalisation. Web based management platform. Wake-up call. World Clock. Web based editor for information pages. Internet access. Group purchasing. Electronic programme guide. Now and next. Weather. Spa and Restaurant booking. [Proposal Name] // [Company Name] // 16.")
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[Company Name] Digital Signage
TripleSign provides the ability to display a combination of video(standard/high definition), text, images, live data feeds (via RSS) from the client’s intranet, displaying of web pages and live TV to screens through the use of an IP set top box (STB) or Samsung SSP screen, based on a pre-set playlist. It provides a media rich environment for delivering a range of services including information, messages, advertising, corporate branding, promotions, broadcast TV and recorded videos. The system can operate as a stand-alone application displaying text and images or be integrated with Tripleplay’s IPTV system, TripleTV to provide a live television broadcast as part of the screen layout. Through its easy to use yet sophisticated security system screen layouts and schedules, it can be managed from any PC within the clients' network through a web interface. TripleSign content scheduling system allows the content to be changed, customised and targeted at specific clients or groups. The system provides the ability to create custom displays on a per screen basis, or to a group of several screens with a common set of features. Being able to configure the content on a per screen basis allows very detailed targeting of content where required, for example, allowing the site to provide content targeted at specific client screens, for promoting their own brand, products and offers in real-time. This functionality provides the client with the ability to display a different look and feel to each screen within a zone whilst repurposing the same content in different screen layouts. The system is agnostic to screen type allowing the client to use existing screens as well as new ones. TripleSign also allows an assigned user to make alterations to the current playlist that are made immediately, allowing someone to post latest offers/information, or to make last minute changes, for example. This control is accessed from any PC through the web based management pages, with restricted login permissions available to individual users, to allow them to access a select number of screens for a select period of time. University Digital Signage [Proposal Name] // [Company Name] // 17
![[Company Name] Digital Signage](http://slideplayer.com./slide/12075109/69/images/19/%5BCompany+Name%5D+Digital+Signage.jpg "TripleSign provides the ability to display a combination of video(standard/high definition), text, images, live data feeds (via RSS) from the client’s intranet, displaying of web pages and live TV to screens through the use of an IP set top box (STB) or Samsung SSP screen, based on a pre-set playlist. It provides a media rich environment for delivering a range of services including information, messages, advertising, corporate branding, promotions, broadcast TV and recorded videos. The system can operate as a stand-alone application displaying text and images or be integrated with Tripleplay’s IPTV system, TripleTV to provide a live television broadcast as part of the screen layout. Through its easy to use yet sophisticated security system screen layouts and schedules, it can be managed from any PC within the clients network through a web interface. TripleSign content scheduling system allows the content to be changed, customised and targeted at specific clients or groups. The system provides the ability to create custom displays on a per screen basis, or to a group of several screens with a common set of features. Being able to configure the content on a per screen basis allows very detailed targeting of content where required, for example, allowing the site to provide content targeted at specific client screens, for promoting their own brand, products and offers in real-time. This functionality provides the client with the ability to display a different look and feel to each screen within a zone whilst repurposing the same content in different screen layouts. The system is agnostic to screen type allowing the client to use existing screens as well as new ones. TripleSign also allows an assigned user to make alterations to the current playlist that are made immediately, allowing someone to post latest offers/information, or to make last minute changes, for example. This control is accessed from any PC through the web based management pages, with restricted login permissions available to individual users, to allow them to access a select number of screens for a select period of time. University Digital Signage. [Proposal Name] // [Company Name] // 17.")
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[Company Name] Digital Signage
The features available on Tripleplay’s Digital Signage solution are; Ability to zone client devices and play out different content Individual play list for single or group of client devices Web based template engine Schedules and default play list support Web based management platform Support for wide range of content types including video, live TV,HTML, RSS, text, images, image slide show, PowerPoint Built in clock, calendar, weather, news and sports , twitter object types User management access rights option for content and layouts and playlists Video transcoding allowing support for all main content types Remote screen control scheduling for on/off* Offline video transcoding option Detailed reports on what content played in what location User definable node hierarchy Workflow management option* Preview mode option Local memory for images and video pre-loading Ability to change TV channel with remote control whilst remaining on same signage layout Built-in software based VPN client Interface with LDAP/AD for user management access Ability to automatic expire a layout from a playlist Video wall integration* Scheduling options for seconds, minutes, hours, days and weeks Emergency system integration* Interactive touch screen integration* Client fail-over to local memory play-out *not supplied in the quote but available Samsung SSP Digital Media [Proposal Name] // [Company Name] // 18
![[Company Name] Digital Signage](http://slideplayer.com./slide/12075109/69/images/20/%5BCompany+Name%5D+Digital+Signage.jpg "The features available on Tripleplay’s Digital Signage solution are; Ability to zone client devices and play out different content. Individual play list for single or group of client devices. Web based template engine. Schedules and default play list support. Web based management platform. Support for wide range of content types including video, live TV,HTML, RSS, text, images, image slide show, PowerPoint. Built in clock, calendar, weather, news and sports , twitter object types. User management access rights option for content and layouts and playlists. Video transcoding allowing support for all main content types. Remote screen control scheduling for on/off* Offline video transcoding option. Detailed reports on what content played in what location. User definable node hierarchy. Workflow management option* Preview mode option. Local memory for images and video pre-loading. Ability to change TV channel with remote control whilst remaining on same signage layout. Built-in software based VPN client. Interface with LDAP/AD for user management access. Ability to automatic expire a layout from a playlist. Video wall integration* Scheduling options for seconds, minutes, hours, days and weeks. Emergency system integration* Interactive touch screen integration* Client fail-over to local memory play-out. *not supplied in the quote but available. Samsung SSP Digital Media. [Proposal Name] // [Company Name] // 18.")
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[Company Name] Tripleplay Additional Features
Management Ability to execute same management command on multiple devices The features available on Tripleplay’s management suite are: Ability to control open ports on end devices and server Ability to group channels into service groups Single log in support Setting the home page for different end devices Event engine linking to external systems such as building management suits, electronic switches, external web buttons Centralised control of set to box in terms of channel changing, messaging, software configuration and download TripleClient Reporting on the status of a client device and what it is playing out Tripleplay control is a unique product that has been developed for use on tablets and mobile phones to simplify the management and control of screens within the stadium. The product allows different areas of the stadium to be mapped into the system and access provided to selected users. Through the simple touch interface a user can select a single, group or all screens in their area’s to change channel, volume, or schedule a change at a specific time. The system is able to determine which services and channels a user has rights to change. DHCP service available Inbuilt firewall Full interfaces into LDAP, AD and SAML Support for assigning service groups to different end devices Ability to group end devices into different client groups which can be assigned service groups Management of safe areas and aspect ratios University Canteen Digital Signage [Proposal Name] // [Company Name] // 1 9
![[Company Name] Tripleplay Additional Features](http://slideplayer.com./slide/12075109/69/images/21/%5BCompany+Name%5D+Tripleplay+Additional+Features.jpg "Management. Ability to execute same management command on multiple devices. The features available on Tripleplay’s management suite are: Ability to control open ports on end devices and server. Ability to group channels into service groups. Single log in support. Setting the home page for different end devices. Event engine linking to external systems such as building management suits, electronic switches, external web buttons. Centralised control of set to box in terms of channel changing, messaging, software configuration and download. TripleClient. Reporting on the status of a client device and what it is playing out. Tripleplay control is a unique product that has been developed for use on tablets and mobile phones to simplify the management and control of screens within the stadium. The product allows different areas of the stadium to be mapped into the system and access provided to selected users. Through the simple touch interface a user can select a single, group or all screens in their area’s to change channel, volume, or schedule a change at a specific time. The system is able to determine which services and channels a user has rights to change. DHCP service available. Inbuilt firewall. Full interfaces into LDAP, AD and SAML. Support for assigning service groups to different end devices. Ability to group end devices into different client groups which can be assigned service groups. Management of safe areas and aspect ratios. University Canteen Digital Signage. [Proposal Name] // [Company Name] // 1 9.")
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[Company Name] Design Assumptions
Based on the tender document the following provisions have been made in the design Each individual endpoint such as power/volume What content is displayed at each endpoint A fully resilient IPTV & Digital Signage Head End Ability to restrict or enable access to content for behaviour management IPTV head end with support the following inputs; 2 x DVB-T Quad Interfaces to deliver Full Freeview Ability to lock down who manages the system and what levels of access the staff can have over the platform Full Freeview with all channels able to play simultaneously Ability to trigger screens for fire alarms, emergency messaging or for any other use Centralised client Management software for all client devices, each end point to be controlled independently if required 7. Ability to grow this solution to add additional endpoints up to 800 signage clients, 4000 IPTV clients or a combination of the two. With the option to add the entire Tripleplay product portfolio as seen on next slide Each server will be provided with dual PSU and RAID-1 for the application software This will be delivered in 2 lots Lot 1 : 106 Endpoints delivered via set top box Lot 2 : 66 Endpoints delivered via smart TV All delivering hospitality style IPTV portal customised and themed with [Company Name] input with EPG guide Staff will be able through the Tripleplay management interface to control: [Proposal Name] // [Company Name] // 20
![[Company Name] Design Assumptions](http://slideplayer.com./slide/12075109/69/images/22/%5BCompany+Name%5D+Design+Assumptions.jpg "Based on the tender document the following provisions have been made in the design. Each individual endpoint such as power/volume. What content is displayed at each endpoint. A fully resilient IPTV & Digital Signage Head End. Ability to restrict or enable access to content for behaviour management. IPTV head end with support the following inputs; 2 x DVB-T Quad Interfaces to deliver Full Freeview. Ability to lock down who manages the system and what levels of access the staff can have over the platform. Full Freeview with all channels able to play simultaneously. Ability to trigger screens for fire alarms, emergency messaging or for any other use. Centralised client Management software for all client devices, each end point to be controlled independently if required. 7. Ability to grow this solution to add additional endpoints up to 800 signage clients, 4000 IPTV clients or a combination of the two. With the option to add the entire Tripleplay product portfolio as seen on next slide. Each server will be provided with dual PSU and RAID-1 for the application software. This will be delivered in 2 lots. Lot 1 : 106 Endpoints delivered via set top box. Lot 2 : 66 Endpoints delivered via smart TV. All delivering hospitality style IPTV portal customised and themed with [Company Name] input with EPG guide. Staff will be able through the Tripleplay management interface to control: [Proposal Name] // [Company Name] // 20.")
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[Company Name] Platform to expand, scale and grow
With a Tripleplay chassis you are capable of delivering our entire product suite [Proposal Name] // [Company Name] // 21
![[Company Name] Platform to expand, scale and grow](http://slideplayer.com./slide/12075109/69/images/23/%5BCompany+Name%5D+Platform+to+expand%2C+scale+and+grow.jpg "With a Tripleplay chassis you are capable of delivering our entire product suite. [Proposal Name] // [Company Name] // 21.")
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[Company Name] Signage Players
Standard Signage Player – Full 1080p Support Table 1 summaries the main features of the signage/IPTV player proposed. Local storage through USB can be added as an option for failover content in the event that there is a network issue. Feature Signage Player with POE H150 Form Factor Broadcom BCM7231 Dual Core 4380 MIPS, 742 Mhz, 2k DIMPS CPU Memory 256MB Flash, 512k RAM Operating System Linux Browser Opera Graphics 2D/ 3D support with CPU graphics acceleration full 1080p60 output HD Video Output Resolution Up to 1080p60, 2x HD picture in picture, HLS, MPEG-2/4, MPEP-DASH Output connections HDMI 1.4a, DVI via HDMI, AV Mini DIN for Component/Composite, S/PDIF optical, 2x USB2.0, serial pass-through support Power over Ethernet Supported Weight 0.440kg Power Power over Ethernet (IEEE 802.3af ) Power Consumption <12W Table 1 [Proposal Name] // [Company Name] // 22
![[Company Name] Signage Players](http://slideplayer.com./slide/12075109/69/images/24/%5BCompany+Name%5D+Signage+Players.jpg "Standard Signage Player – Full 1080p Support. Table 1 summaries the main features of the signage/IPTV player proposed. Local storage through USB can be added as an option for failover content in the event that there is a network issue. Feature. Signage Player with POE H150. Form Factor. Broadcom BCM7231 Dual Core 4380 MIPS, 742 Mhz, 2k DIMPS. CPU. Memory. 256MB Flash, 512k RAM. Operating System. Linux. Browser. Opera. Graphics. 2D/ 3D support with CPU graphics acceleration full 1080p60 output. HD Video Output Resolution. Up to 1080p60, 2x HD picture in picture, HLS, MPEG-2/4, MPEP-DASH. Output connections. HDMI 1.4a, DVI via HDMI, AV Mini DIN for Component/Composite, S/PDIF optical, 2x USB2.0, serial pass-through support. Power over Ethernet. Supported. Weight kg. Power. Power over Ethernet (IEEE 802.3af ) Power Consumption <12W. Table 1. [Proposal Name] // [Company Name] // 22.")
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[Company Name] Modules & Licensing Costs
Tripleplay aims to provide a simple component based license model, allowing our customers to add capability as they going. Licenses are charged on a per Capex basis with an annual support and maintenance fee. Its professional services are charged on a time and material basis. It can provide a content management service if required. An outline of the license model is provided in Table 2. Item Description Price Model Head End HP ML350 server which will run multiple applications on same hardware. Provided with dual PSU, RAID-1 disk for the application software, dual fans and dual NIC. Storage disk added as either RAID-1 or RAID-5. Can support IPTV, Signage, Management, Portal, VOD, Interfaces to 3rd party systems One-off Capex cost IPTV Receiver Hardware HDPCI receiver card that fits into the server. Each server can support 9 receiver cards. Each receiver card is quad based e.g. 4 HDMI encoders per PCI card. Range of PCI cards include DVB-T/T2, DVB-S/S2, ASI, HDMI (HDCP), HD-SDI, Composite, S-Video. Single 4k encoder cardMI, DVI One-off Capex cost per each receiver card, an associated software licence is required to activate each receiver on the board Set Top Box An Amino H150 STB with POE Charged as a one-off Capex item, STB management software required per box 1U Low Latency Encoder 1U full 1080p encoder providing 100ms of latency. 2 models, a dual encoder unit or a quad encoder unit. Each encoder can support either HDMI or HD-SDI input Charge as one-off Capex item per dual or quad encoder unit Serial Cable RS232 to USB serial cable and driver for screen control Charged as one-off Capex item Local memory failover Local 8GB memory added to STB for failing over to stored content in the event there a network failure IPTV Software Software licence required to activate receiver/encoder on each PCI card Charged as one-off Capex item on a per receiver/encoder activated Digital Signage Software Client Software licence, charged on a per end point that runs digital signage as a fully zoned client includes video server licence Charged as one-off Capex item on a per end point Client Management Software Software licence, charged on a per end point for managing the end device Table 2 [Proposal Name] // [Company Name] // 23
![[Company Name] Modules & Licensing Costs](http://slideplayer.com./slide/12075109/69/images/25/%5BCompany+Name%5D+Modules+%26+Licensing+Costs.jpg "Tripleplay aims to provide a simple component based license model, allowing our customers to add capability as they going. Licenses are charged on a per Capex basis with an annual support and maintenance fee. Its professional services are charged on a time and material basis. It can provide a content management service if required. An outline of the license model is provided in Table 2. Item. Description. Price Model. Head End. HP ML350 server which will run multiple applications on same hardware. Provided with dual PSU, RAID-1 disk for the application software, dual fans and dual NIC. Storage disk added as either RAID-1 or RAID-5. Can support IPTV, Signage, Management, Portal, VOD, Interfaces to 3rd party systems. One-off Capex cost. IPTV Receiver Hardware. HDPCI receiver card that fits into the server. Each server can support 9 receiver cards. Each receiver card is quad based e.g. 4 HDMI encoders per PCI card. Range of PCI cards include DVB-T/T2, DVB-S/S2, ASI, HDMI (HDCP), HD-SDI, Composite, S-Video. Single 4k encoder cardMI, DVI. One-off Capex cost per each receiver card, an associated software licence is required to activate each receiver on the board. Set Top Box. An Amino H150 STB with POE. Charged as a one-off Capex item, STB management software required per box. 1U Low Latency Encoder. 1U full 1080p encoder providing 100ms of latency. 2 models, a dual encoder unit or a quad encoder unit. Each encoder can support either HDMI or HD-SDI input. Charge as one-off Capex item per dual or quad encoder unit. Serial Cable. RS232 to USB serial cable and driver for screen control. Charged as one-off Capex item. Local memory failover. Local 8GB memory added to STB for failing over to stored content in the event there a network failure. IPTV Software. Software licence required to activate receiver/encoder on each PCI card. Charged as one-off Capex item on a per receiver/encoder activated. Digital Signage Software Client. Software licence, charged on a per end point that runs digital signage as a fully zoned client includes video server licence. Charged as one-off Capex item on a per end point. Client Management Software. Software licence, charged on a per end point for managing the end device. Table 2. [Proposal Name] // [Company Name] // 23.")
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[Company Name] Modules & Licensing Costs
Item Description Price Model TripleChoice Portal Software TV portal software that runs on either a STB or Smart TV Charged as a one-off Capex item on a per site basis Redundancy Software Option Provides the software for automatically failing over a server if it fails to a redundant one. Only the server hardware and receiver/encoder cards are charged for the slave server as well as this software module and not the other software licences Charged as a one-off Capex item per a pair of servers (1+1) EPOS software interface Software licence for interfacing with an EPOS platform on a per site basis for live pricing, stock information and digital menu board User Management option Software licence for segmenting access to screens, layouts, content and schedules within digital signage LDAP Option Software licence for interfacing the Tripleplay management suite and signage platform with a customers LDAP authentication for user profiles and access rights Event Engine Software licence for activating external events or user actions to change STB behaviour including channel change, volume change, play list change, etc TripleChange TV controller Software licence to allow channels and screens to be mapped and controlled through simple tablet interface including channel changing, volume control and scheduling on/off functions TripleReport Reporting engine to provide detailed per item information on what content and object TripleMux Video and Audio multiplexer that allows virtual IPTV channels to be set up as well as taking different audio and video feeds. Used for CCTV channels for instance of the virtual IPTV channels made out of stored VOD content and live content Charged as a one-off Capex item on a per channel basis TripleVTV Virtual multicast TV channel from stored video with option for live TV channels as part of carousel Table 3 [Proposal Name] // [Company Name] // 24
![[Company Name] Modules & Licensing Costs](http://slideplayer.com./slide/12075109/69/images/26/%5BCompany+Name%5D+Modules+%26+Licensing+Costs.jpg "Item. Description. Price Model. TripleChoice Portal Software. TV portal software that runs on either a STB or Smart TV. Charged as a one-off Capex item on a per site basis. Redundancy Software Option. Provides the software for automatically failing over a server if it fails to a redundant one. Only the server hardware and receiver/encoder cards are charged for the slave server as well as this software module and not the other software licences. Charged as a one-off Capex item per a pair of servers (1+1) EPOS software interface. Software licence for interfacing with an EPOS platform on a per site basis for live pricing, stock information and digital menu board. User Management option. Software licence for segmenting access to screens, layouts, content and schedules within digital signage. LDAP Option. Software licence for interfacing the Tripleplay management suite and signage platform with a customers LDAP authentication for user profiles and access rights. Event Engine. Software licence for activating external events or user actions to change STB behaviour including channel change, volume change, play list change, etc. TripleChange TV controller. Software licence to allow channels and screens to be mapped and controlled through simple tablet interface including channel changing, volume control and scheduling on/off functions. TripleReport. Reporting engine to provide detailed per item information on what content and object. TripleMux. Video and Audio multiplexer that allows virtual IPTV channels to be set up as well as taking different audio and video feeds. Used for CCTV channels for instance of the virtual IPTV channels made out of stored VOD content and live content. Charged as a one-off Capex item on a per channel basis. TripleVTV. Virtual multicast TV channel from stored video with option for live TV channels as part of carousel. Table 3. [Proposal Name] // [Company Name] // 24.")
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[Company Name] Project Team
The Tripleplay team has significant experience in delivering to tight milestones and ensuring that our customer expectations are met. We have worked on several similar projects including; For additional design and support outside of its scope, Tripleplay reserves the right to charge time and materials for this effort. Day-to-day project management, reporting and on-site support will be provided within the initial professional services package of this response. As part of its deliverables Tripleplay will provide the following documents; Manchester City – Being ready for the 2014 season having only received the order with 7 weeks notice Wimbledon Tennis – Being ready for their 2015 championship having upgraded 1300 end point with the Tripleplay system, project started in February before the championship System configuration System design Croke Park – Being ready for their 2015 season final within 2 month of receiving the order to upgrade their existing platform User guide System test document Tripleplay is able to provide a wealth of experience to this project with all the team members having worked on other sports projects. The employees and their roles on the project are shown in Table 5. Training on all the Tripleplay components will be provided as part of the overall service package to the hospital. Tripleplay with its partner will be responsible for the installation of the IPTV/Digital Signage head end, commissioning of the head end, ensuring that the head end can communicate with the end devices (but not installing or setting up the end devices or screens, this is addressed by our partners) setting up the initial templates and layouts, testing and relevant documentation containing the detailed design and as-is configuration components. Individual Project Role Experience John Taylor Project Manager Vinney Green Secure Unit NHS Deutsche Bank Wimbledon Championships Erroyl Duncan Technical Engineer Durham University University of Westminster Samantha Riley Project Co-ordinator Queen Margaret University LSE Chelsea FC Graeme Ogilvie Technical Specialist Harvard Business School Sheffield Hallam University Metropolitan Poilce Jordan Pattison Account Manager Wellcome Trust Sanger Institute Table 4 [Proposal Name] // [Company Name] // 25
![[Company Name] Project Team](http://slideplayer.com./slide/12075109/69/images/27/%5BCompany+Name%5D+Project+Team.jpg "The Tripleplay team has significant experience in delivering to tight milestones and ensuring that our customer expectations are met. We have worked on several similar projects including; For additional design and support outside of its scope, Tripleplay reserves the right to charge time and materials for this effort. Day-to-day project management, reporting and on-site support will be provided within the initial professional services package of this response. As part of its deliverables Tripleplay will provide the following documents; Manchester City – Being ready for the 2014 season having only received the order with 7 weeks notice. Wimbledon Tennis – Being ready for their 2015 championship having upgraded 1300 end point with the Tripleplay system, project started in February before the championship. System configuration. System design. Croke Park – Being ready for their 2015 season final within 2 month of receiving the order to upgrade their existing platform. User guide. System test document. Tripleplay is able to provide a wealth of experience to this project with all the team members having worked on other sports projects. The employees and their roles on the project are shown in Table 5. Training on all the Tripleplay components will be provided as part of the overall service package to the hospital. Tripleplay with its partner will be responsible for the installation of the IPTV/Digital Signage head end, commissioning of the head end, ensuring that the head end can communicate with the end devices (but not installing or setting up the end devices or screens, this is addressed by our partners) setting up the initial templates and layouts, testing and relevant documentation containing the detailed design and as-is configuration components. Individual. Project Role. Experience. John Taylor. Project Manager. Vinney Green Secure Unit. NHS. Deutsche Bank. Wimbledon Championships. Erroyl Duncan. Technical Engineer. Durham University. University of Westminster. Samantha Riley. Project. Co-ordinator. Queen Margaret University. LSE. Chelsea FC. Graeme Ogilvie. Technical Specialist. Harvard Business School. Sheffield Hallam University. Metropolitan Poilce. Jordan Pattison. Account Manager. Wellcome Trust Sanger Institute. Table 4. [Proposal Name] // [Company Name] // 25.")
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[Company Name] Support
System Warranty A 3-year next business day warranty is provided with the HP servers used in the solution as standard. This can be extended to 5 years for an additional cost. The Amino STB decoders are provided with a 2-year return to base warranty as are the encoders and receiver cards. There is no extended warranty available. It is recommended that the Club hold a few spares. The warranty and software fixes are provided as part of the standard support agreement and done remotely. Sites visits Support Package Tripleplay works closely with its local partners who provide Tier 1 support. Tripleplay is able to manage the vast majority of all support calls remotely and arranges with its clients to have remote access to it systems when a fault is raised. Tripleplay Services provide customised training to meet the requirements of the client. This training is provided on the client’s premises utilising either the installed system if available, or a Tripleplay demonstration server configured to match the client configuration. Or if preferred, this training can take place at Tripleplay’s office in Central London Tripleplay offers the following standard support package, shown in Table 5, which can be customised for individual clients. Support Service Standard Supported hours Monday to Friday 24 hours 9.00am – 5.30pm Saturday and Sunday Initial Assessment Period for acknowledging trouble ticket and determining priority 4 hours within supported hours Provision of Maintenance Releases to resolve software issues Yes - Subject to the client continually maintaining their support and maintenance Agreement and package for their Sites Ability to receive a new release of current Software module once per annum at no license cost subject to client request and payment of engineering time Yes Areas outside the scope of the Tripleplay support Network connectivity Environmental conditions e.g. power and temperature Monitors and screens Client reporting and review of Trouble Tickets subject to client request Every six months Hardware warranties Refer to section below Commercial Terms Remote access required to servers Out of hours service requires client committing to charges in advance via and purchase order to be provided within 7 days of being received Table 5 [Proposal Name] // [Company Name] // 26
![[Company Name] Support](http://slideplayer.com./slide/12075109/69/images/28/%5BCompany+Name%5D+Support.jpg "System Warranty. A 3-year next business day warranty is provided with the HP servers used in the solution as standard. This can be extended to 5 years for an additional cost. The Amino STB decoders are provided with a 2-year return to base warranty as are the encoders and receiver cards. There is no extended warranty available. It is recommended that the Club hold a few spares. The warranty and software fixes are provided as part of the standard support agreement and done remotely. Sites visits. Support Package. Tripleplay works closely with its local partners who provide Tier 1 support. Tripleplay is able to manage the vast majority of all support calls remotely and arranges with its clients to have remote access to it systems when a fault is raised. Tripleplay Services provide customised training to meet the requirements of the client. This training is provided on the client’s premises utilising either the installed system if available, or a Tripleplay demonstration server configured to match the client configuration. Or if preferred, this training can take place at Tripleplay’s office in Central London. Tripleplay offers the following standard support package, shown in Table 5, which can be customised for individual clients. Support Service. Standard. Supported hours. Monday to Friday 24 hours. 9.00am – 5.30pm Saturday and Sunday. Initial Assessment Period for acknowledging trouble ticket and determining priority. 4 hours within supported hours. Provision of Maintenance Releases to resolve software issues. Yes - Subject to the client continually maintaining their support and maintenance Agreement and package for their Sites. Ability to receive a new release of current Software module once per annum at no license cost subject to client request and payment of engineering time. Yes. Areas outside the scope of the Tripleplay support. Network connectivity. Environmental conditions e.g. power and temperature. Monitors and screens. Client reporting and review of Trouble Tickets subject to client request. Every six months. Hardware warranties. Refer to section below. Commercial Terms. Remote access required to servers. Out of hours service requires client committing to charges in advance via and purchase order to be provided within 7 days of being received. Table 5. [Proposal Name] // [Company Name] // 26.")
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[Company Name] Support Priorities
Support Priority Definitions Support Response Times and Escalation A definition of priorities are shown: Tripleplay’s typical response times are show in Table 6. “Priority One” means that the overall service provided through Tripleplay platform is affecting all end points and/or key TV channels (agreed with the client) are no longer being displayed. Examples include main IPTV or Digital Signage server has totally failed or live event feed failure (as a major channel) has failed, excludes Hardware issues. “Priority Two” means that one or more elements of a Tripleplay application is not working correctly but other aspects of the system are functioning as specified. Examples include one of the IPTV channels not working, one or more of the set top boxes not working correctly or incorrect information being displayed on some of the signage screens. Excludes Hardware Issues. “Priority Three” means that one of the end points associated with the Tripleplay system is not functioning correctly but the Tripleplay application is otherwise working correctly. “Priority Four” means a feature is not working correctly within the Tripleplay application but a workaround exists or it is not service affecting. Support Service Updates Target time to fix after initial investigation period Escalation Priority One Every 4 hours 24 hours Support Manager and Account Manager after 4 hours COO after 8 hours CEO after 24 hours Priority Two Every 24 hours 3 days Support Manager and Account Manager after 8 hours COO after 2 days CEO after 3 days Priority Three Every 48 hours 15 days Support Manager after 5 days COO after 10 days Priority Four Every 20 days 30 days Support Manager after 10 days COO after 15 days Hardware N/A Subject to manufacture Managed through Tripleplay support desk Table 6 [Proposal Name] // [Company Name] // 27
![[Company Name] Support Priorities](http://slideplayer.com./slide/12075109/69/images/29/%5BCompany+Name%5D+Support+Priorities.jpg "Support Priority Definitions. Support Response Times and Escalation. A definition of priorities are shown: Tripleplay’s typical response times are show in Table 6. Priority One means that the overall service provided through Tripleplay platform is affecting all end points and/or key TV channels (agreed with the client) are no longer being displayed. Examples include main IPTV or Digital Signage server has totally failed or live event feed failure (as a major channel) has failed, excludes Hardware issues. Priority Two means that one or more elements of a Tripleplay application is not working correctly but other aspects of the system are functioning as specified. Examples include one of the IPTV channels not working, one or more of the set top boxes not working correctly or incorrect information being displayed on some of the signage screens. Excludes Hardware Issues. Priority Three means that one of the end points associated with the Tripleplay system is not functioning correctly but the Tripleplay application is otherwise working correctly. Priority Four means a feature is not working correctly within the Tripleplay application but a workaround exists or it is not service affecting. Support Service. Updates. Target time to fix after initial investigation period. Escalation. Priority One. Every 4 hours. 24 hours. Support Manager and Account Manager after 4 hours. COO after 8 hours. CEO after 24 hours. Priority Two. Every 24 hours. 3 days. Support Manager and Account Manager after 8 hours. COO after 2 days. CEO after 3 days. Priority Three. Every 48 hours. 15 days. Support Manager after 5 days. COO after 10 days. Priority Four. Every 20 days. 30 days. Support Manager after 10 days. COO after 15 days. Hardware. N/A. Subject to manufacture. Managed through Tripleplay support desk. Table 6. [Proposal Name] // [Company Name] // 27.")
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[Company Name] Warranty
Technical and Telephone Support If the problem relates to the Overall System, then Tripleplay shall provide a remedy for the problem as part of the problem resolution where possible There are no caps on the number of calls a client can make to the support desk, the only provision is that if a client makes a support call that is outside the scope of the Tripleplay platform, or the fault is found not to be related to the Tripleplay system, then Tripleplay reserves the right to charge additional time for this effort. When a problem is resolved the appropriate remedy shall be applied to the site, the client informed and the Trouble Ticket closed. Where a problem cannot be resolved within the Initial Assessment Period, the problem shall be categorised and managed according to prioritisation table defined with a target resolution time on page 13. Clients can raise tickets through the Tripleplay support centre by dialling a local UK number or sending an . Once Tripleplay has acknowledged a Trouble Ticket, it shall perform the following activities as part of the Initial Assessment Period; If Tripleplay and its partner are successful in this tender, they will be able to sit down with the club and provide a tailored support package to meet the requirements of the project, if required. Review all Documentation and logs available within the Overall System Perform remote interrogation of the Overall System (assuming there is connectivity to the site) to determine the cause of the problem identify the source of the problem perform an analysis of the System log; debug traces other diagnostic information Roma Hotel [Proposal Name] // [Company Name] // 28
![[Company Name] Warranty](http://slideplayer.com./slide/12075109/69/images/30/%5BCompany+Name%5D+Warranty.jpg "Technical and Telephone Support. If the problem relates to the Overall System, then Tripleplay shall provide a remedy for the problem as part of the problem resolution where possible. There are no caps on the number of calls a client can make to the support desk, the only provision is that if a client makes a support call that is outside the scope of the Tripleplay platform, or the fault is found not to be related to the Tripleplay system, then Tripleplay reserves the right to charge additional time for this effort. When a problem is resolved the appropriate remedy shall be applied to the site, the client informed and the Trouble Ticket closed. Where a problem cannot be resolved within the Initial Assessment Period, the problem shall be categorised and managed according to prioritisation table defined with a target resolution time on page 13. Clients can raise tickets through the Tripleplay support centre by dialling a local UK number or sending an . Once Tripleplay has acknowledged a Trouble Ticket, it shall perform the following activities as part of the Initial Assessment Period; If Tripleplay and its partner are successful in this tender, they will be able to sit down with the club and provide a tailored support package to meet the requirements of the project, if required. Review all Documentation and logs available within the Overall System. Perform remote interrogation of the Overall System (assuming there is connectivity to the site) to determine the cause of the problem. identify the source of the problem. perform an analysis of the System log; debug traces. other diagnostic information. Roma Hotel. [Proposal Name] // [Company Name] // 28.")
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[Company Name] Warranty
Advance Replacement and Loan Equipment Tripleplay and its local partner can provide advance replacements. If the client purchases the above local stock, then any hardware changes or faults can be investigated and turned around within an appropriate timeframe. Typical repair times for RMA items are in the table shown. Table 7 shows the warranty for the hardware provided by Tripleplay as part of this solution. Once the warranty has expired the client will be charged the standard hardware rate for replacement. If there is a software licence associated with the hardware, this will not be recharged to the customer on the new hardware. Any shipping costs and installation costs will be chargeable for out-of-warranty hardware items. Warranty Management The warranties available for the hardware provided as part of this tender are listed above and are activated as standard when Tripleplay purchases the equipment on behalf of the client. The serial number of the hardware, purchase date and shipment date to the client is logged in the build documentation for the site, thereby providing a quick reference in the event of a hardware failure to determine if it is still under warranty. Tripleplay has developed its own in- house system for this feature. Category Warrant provided as part of purchase Process for resolving hardware issues HP ML350 3 year on-site next business day (option for years) includes all aspects of server including motherboard, memory and power supply unit but does not include IPTV Interface cards. Customer to provide serial number to Tripleplay call centre who will arrange for HP engineer to come to site Amino 1 year return to Tripleplay Customer to arrange RMA through Tripleplay support Table 7 [Proposal Name] // [Company Name] // 29
![[Company Name] Warranty](http://slideplayer.com./slide/12075109/69/images/31/%5BCompany+Name%5D+Warranty.jpg "Advance Replacement and Loan Equipment. Tripleplay and its local partner can provide advance replacements. If the client purchases the above local stock, then any hardware changes or faults can be investigated and turned around within an appropriate timeframe. Typical repair times for RMA items are in the table shown. Table 7 shows the warranty for the hardware provided by Tripleplay as part of this solution. Once the warranty has expired the client will be charged the standard hardware rate for replacement. If there is a software licence associated with the hardware, this will not be recharged to the customer on the new hardware. Any shipping costs and installation costs will be chargeable for out-of-warranty hardware items. Warranty Management. The warranties available for the hardware provided as part of this tender are listed above and are activated as standard when Tripleplay purchases the equipment on behalf of the client. The serial number of the hardware, purchase date and shipment date to the client is logged in the build documentation for the site, thereby providing a quick reference in the event of a hardware failure to determine if it is still under warranty. Tripleplay has developed its own in- house system for this feature. Category. Warrant provided as part of purchase. Process for resolving hardware issues. HP ML year on-site next business day (option for years) includes all aspects of server including motherboard, memory and power supply unit but does not include IPTV Interface cards. Customer to provide serial number to Tripleplay call centre who will arrange for HP engineer to come to site. Amino. 1 year return to Tripleplay. Customer to arrange RMA through Tripleplay support. Table 7. [Proposal Name] // [Company Name] // 29.")
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[Company Name] Warranty
Training Tripleplay Services provide customised training to meet the requirements of the client. This training is provided on the client’s premises utilising either the installed system if available, or a Tripleplay demonstration server configured to match the customer configuration. Or if preferred, this training can take place at Tripleplay’s office in Central London. Course Description Duration Head End Provides an overview of the different receivers and encoders How to set up and the endpoint receivers 1 day TripleCare Management System Network considerations What features and configuration options are available in TripleCare for managing set top boxes How to set up service groups and client groups LDAP authentication overview Screen control configuration options ½ day TripleChoice How to theme a portal How to use the web editor How to test themes Table 8 [Proposal Name] // [Company Name] // 30
![[Company Name] Warranty](http://slideplayer.com./slide/12075109/69/images/32/%5BCompany+Name%5D+Warranty.jpg "Training. Tripleplay Services provide customised training to meet the requirements of the client. This training is provided on the client’s premises utilising either the installed system if available, or a Tripleplay demonstration server configured to match the customer configuration. Or if preferred, this training can take place at Tripleplay’s office in Central London. Course. Description. Duration. Head End. Provides an overview of the different receivers and encoders. How to set up and the endpoint receivers. 1 day. TripleCare Management System. Network considerations. What features and configuration options are available in TripleCare for managing set top boxes. How to set up service groups and client groups. LDAP authentication overview. Screen control configuration options. ½ day. TripleChoice. How to theme a portal. How to use the web editor. How to test themes. Table 8. [Proposal Name] // [Company Name] // 30.")
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[Company Name] Awards & Accolades
Brief Description Date AV Awards - Finalist Manufacturer of the Year, Audio and Video Processing and Distribution Product of the Year and Entertainment Venue of the Year 2016 Install Awards - Finalist Best Education Project & Best Entertainment Venues Project Winner- Sports Technology Awards Best Technology for Commercial Return Winner- Digital Signage Awards The SSE Hydro, Best Music, Sport and Entertainment Venue 2015 Install Awards- Finalist City Football (Manchester City FC) InAVation Awards- Finalist TripleNGenTV The Next Generation of IPTV Project of the Year- Aston University Engineering Academy & City Football Group 2015 Streaming Media Readers Choice Awards – Finalist TripleNGenTV 2014 AV Awards- Finalist Cadbury Mondelez International Project 2013 Brighton & Hove Albion FC 2012 Table 9 [Proposal Name] // [Company Name] // 31
![[Company Name] Awards & Accolades](http://slideplayer.com./slide/12075109/69/images/33/%5BCompany+Name%5D+Awards+%26+Accolades.jpg "Brief Description. Date. AV Awards - Finalist. Manufacturer of the Year, Audio and Video Processing and Distribution Product of the Year and Entertainment Venue of the Year Install Awards - Finalist. Best Education Project & Best Entertainment Venues Project. Winner- Sports Technology Awards. Best Technology for Commercial Return. Winner- Digital Signage Awards. The SSE Hydro, Best Music, Sport and Entertainment Venue Install Awards- Finalist. City Football (Manchester City FC) InAVation Awards- Finalist. TripleNGenTV The Next Generation of IPTV. Project of the Year- Aston University Engineering Academy & City. Football Group Streaming Media Readers Choice Awards – Finalist. TripleNGenTV AV Awards- Finalist. Cadbury Mondelez International Project Brighton & Hove Albion FC Table 9. [Proposal Name] // [Company Name] // 31.")
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[Company Name] Next Steps and Proof of Concept
We are more than happy to provide Full Tripleplay Demo to showcase what can be achieved from the platform Following this we can install a dummy IPTV portal in order for [Company Name] to have access to a sandbox solution We can arrange for the team at [Company Name] to visit similar Tripleplay deployments and speak to their equivalents about the solution [Proposal Name] // [Company Name] // 32
![[Company Name] Next Steps and Proof of Concept](http://slideplayer.com./slide/12075109/69/images/34/%5BCompany+Name%5D+Next+Steps+and+Proof+of+Concept.jpg "We are more than happy to provide. Full Tripleplay Demo to showcase what can be achieved from the platform. Following this we can install a dummy IPTV portal in order for [Company Name] to have access to a sandbox solution. We can arrange for the team at [Company Name] to visit similar Tripleplay deployments and speak to their equivalents about the solution. [Proposal Name] // [Company Name] // 32.")
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