1. AC9 Product Training
Customer Service Depart
2015.9

2. 目录 CONTENTS 1. Product Introduction 2. Key Features
3. Product Application Scenarios
4. Frequently Asked Questions
5. Product Service Support
目录 CONTENTS

3. What It Does 1. Product Introduction
AC9 leads the way in next generation routers, offering dual-band Gigabit wireless with all-new ac Wi-Fi. Its powerful Broadcom ARM Cortex-A7 CPU and 128MB DDR3 provide the best performance in both 2.4GHz and 5GHz. The 5GHz band works at up to 867Mbps, while the 2.4GHz frequency tops 300Mbps, serving an incredible combined bandwidth of 1167Mbps. That's three times speed of standard 2x2 wireless-N routers!With the Beamforming+, built-in high powered amplifiers and external antennas, you can enjoy lag-free gaming and uninterrupted video streaming anytime anywhere. Smart management via Tenda app for WiFi schedule, LED indicator and power saving which all for your healthy E-life.

4. 1. Product Introduction Hardware specifications Cable standard
IEEE802.3, IEEE802.3u
Interface
1*10/100/1000Mbps WAN port; 
4*10/100/1000Mbps LAN ports; 1* USB2.0 port
antenna
2 of 3dBi external dual-band omni-directional antenna
Button
1*WiFi on/off, 1* Reset button,1* WPS button
Power
Input： V—50/60Hz， 0.7A
Output：DC 12V==2A
Size
8.9 x 7.07 x 3.02 in (226 x x 76.6mm)
Panel Light
1*System, 1*Internet, 4*LAN, 1*2.4G, 1*5G, 1*WPS, 1*USB

5. 1. Product Introduction
Key and interface description

6. 1. Product Introduction Wireless Functions Wireless Standard
IEEE ac/a/n 5GHz
IEEE b/g/n 2.4GHz
Wireless Rate
5GHz: 867Mbps 2.4GHz: 300Mbps
Wireless Spectrum
2.4GHz & 5GHz
Transmission Power Standard
CE: <20dBm(2.4G) <23dBm(5G) FCC: <30dBm
Basic Functions
Support SSID broadcast and hide
Support 2.4G and 5G single switch
Support Beamforming Support signal strength adjustment
Wireless Encryption
WPA-PSK/WPA2-PSK, WPA/WPA2; 
Disabled and enabled wireless encryption
WPS connection

7. 1. Product Introduction Software features Broadband Access Type
PPPoE, Dynamic IP, Static IP
Working Mode
Wireless routing mode
AP mode
Wireless repeater mode
WISP mode
DHCP Server
DHCP server
DHCP client list
DHCP reservation
virtual Server
Port forwarding；DMZ host；UPnP
Safety
Client Filter (Blacklist）
Parental control (support network black and white list control)
Remote control
Firewall
Disabled and enabled Anti-WAN port PING；Anti-UDP packet flooding；Anti-TCP packet flooding；Anti-ICMP packet flooding; Support IPsec, PPTP, L2TP penetration；
DDNS
Support DynDNS, No-ip, 3322.org, 88ip, Peanut shells
USB
Support Samba(Storage)/FTP server
VPN Server and Client
PPTP server; PPTP client; L2TP client
Special Features
WiFi timing switch; LED control; Panel light switch; Tenda App Local and remote management
Other
Bandwidth Control;Guest network; IPTV; MAC address clone;
Static route; system log; configuration backup and restore; online upgrade (new version push and online detection)

8. 1. Product Introduction Rate Model Version Chipset RAM Flash TX power
Max clients
Interface
Antenna
Button
Main Features
1200M
FH1202
V1.0
BCM5358B0+BCM43526
64M 8M
2.4G:200mw 5G:50mw 15
1*10/100M WAN ports
3*10/100M
LAN ports
5*5dbi internal antennas
1*RESET/WPS 1*WIFI button
Easy to install，WISP(Client+ap), 2.4G(300Mbps)5G(867Mbps)
FH1203
4*5dbi PCB
Very easy to install，Client+AP，tendawifi.com domain log, 2.4G(300Mbps)5G(867Mbps)、support tenda app
AC9
BCM47189+BCM43217
128M
2.4G：200mw
5G：100mw 30
4*10/100M
(LAN4 is the IPTV port When IPTV is enabled） 1*USB 3.0 port
2*3dbi external antennas
1*WPS 1*WIFI 1*RST
11AC Very easy to install，2.4G(300Mbps)5G(867Mbps) support USB file sharing、USB sharing printer、Tenda app、smart power saving, smart LED on/off、wireless intensity adjusting、Range extender（Client+AP）、WPS、VPN, Guest network、IPTV
1750M
W1800R
BCM4706+BCM4360+BCM4331
256M
16M
2.4G:100mw 5G:70mw 20
1*10/100/1000MWAN ports 3*10/100/1000M
LAN ports 1*10/100/1000M IPTV ports
( LAN4 is the IPTV port When IPTV is enabled） 2*USB 2.0 ports
3*5dbi external antennas（knock-down）
1*RESET/WPS
Easy to install, 2.4G（450MBps)5G(1300Mbps)，support DLAN server, USB sharing printer、IPTV.
1900M
AC15
BCM4708+2*BCM4360
2.4G:200mw 5G:100mw
3*3dbi external antennas
1*POWER ON/OFF 1*WPS 1*WIFI 1*RST
1900M 11AC Very easy to install，2.4G（600MBps)5G(1300Mbps)，USB sharing、DLNA、USB sharing printer、Tenda app、smart power saving, smart LED on/off、wireless intensity adjusting、Range extender（Client+AP）、WPS、VPN, Guest network、IPTV

9. 2. Key Features Product Information
Product Positioning ：The most cost-effective Gigabit I / O 11AC wireless router
Hardware Configuration ：Broadcom latest BCM47189CPU (ARM Cortex-A7 processor, clocked at 900MHz), 128MB DDR3 memory, independent signal transceiver module, external two dual-band omni-directional antenna.
Selling Point ：
Signal Strong / Wide Coverage ：2.4G and 5G wireless are independent of the RF power amplifier design to meet the large house users cover and through the wall, while supporting beamforming technology, focused beamforming to enhance the quality of the terminal signal reception, covering an area of 350 square meters.
HD/Game：HD： Support 4K (2160p) clear video playback ；Game： Support PS, Xbox and large online games 。
Energy saving and environmental protection ：Follow the WIFI schedule on the AC9, intelligent power-saving and smart LED lights : Giving the user a healthy green sleep environment and saving rate of 60% or more at the same time .

10. 2. Key Features Target Users ：
1、 Fiber broadband access users,Bandwidth more than 20Mbps *
2、 Coverage requirements ：
The maximum horizontal unit size can cover 180 square meters **
Duplex, the upper and lower layers can be covered to 350 square meters **
5G signal is able to penetrate 2-3 wall **
2.4G signal is able to penetrate 3-4 wall **
3、 Max clients
2.4G and 5G signal is able to accesss unlimited standby users；
Recommended wireless clients with 20 or less ；
Note* ：20Mbps have the opportunity to upgrade to 100Mbps free, or even higher speed
Note ** ：The specific situationl according to the actual obstacles at home and the wall structure will be different

11. 802.11ac WiFi Router Model FH1202 AC9 AC15 AC18 Rate 300Mbps+867Mbps
Ports
1*10/100Mbps WAN port 3* 10/100Mbps LAN ports
1*10/100/1000Mbps WAN port 4* 10/100/1000Mbps LAN ports
1*10/100/1000Mbps WAN port 3* 10/100/1000Mbps LAN ports
Wireless Coverage
USB ×
USB2.0
USB3.0
NAS √
Speed up
50%
100%
MAX Clients 12 20 50
File download speed
Video Support HD
UHD
Game
Super Fast

12. Effective Coverage Area
Netgear 6220
TP-LINK 7400
Tenda AC9
Hardware
Chipset
MIPS 880MHz
MIPS 750MHz
ARM 900MHz
RAM
128MB DDR3
64MB DDR2
Configuration
WAN Port
1*1000M
1*100M
LAN Port
4*1000M
4*100M
USB 1 No
WiFi Button
Yes
Signal
Intelligent Function
Beamforming+
Strength
2.4GHz Penetrate Wall 2
More than 2
5GHz Penetrate Wall
Less than 2
Effective Coverage Area
200m²
Less than 300m²
350m2
Cloud
Yes，Easy setup
Samba and FTP Server
Not support
Support
WIFI schedule
Smart LED
Retail Price（RMB）
299
285
269

13. AC9's antennas are so short, how about the coverage?
Answer：AC9’s antennas are omni-directional dual-band antenna, not only can achieve a large level of coverage, but also to meet the vertical coverage. If we use a metaphor to describe the high-gain antenna coverage as a persimmon, and dual-band antenna coverage is like a round apple. The coverage pattern is as follows:
              
                  
Figure 1: High gain antenna coverage  
  Figure 2: AC9 dual-band antenna coverage

14. 2.4G wireless performance
2.4GHZ （Frequency band is 20MHz）
Test Item
Channel
Send
Receive
Delay（ms）
Link Rate
Signal Strength(dBm) tx rx
AC9
1ch
43.827
13.5 35
193
130M
-36
6ch
41.157
17.752 48
134
130~144M
-33~-36
AVG
42.492
15.626
2.4GHZ Frequency band is 40MHz）
59.989
15.164 31
191
300M
-38
42.345
9.7 39
310
270~300M
-37~-38
51.167
12.432
2.4GHZ（Frequency band is 20MHz）
AC56U
27.714
6.223 41
270
65~144
-40~-42
22.868
11.225 74
140
58~144
-37~-40
25.291
8.724
2.4GHZ （Frequency band is 40MHz）
3.378
0.843
402
1170
5.5~13
-43~-45
2.96
0.349
419
1629
11~13
-42~-43
3.169
0.596
在20M频宽下，穿三堵墙，AC9无线吞吐较AC56U高50%以上，发送以及接收延时均比竞品好。无线信号也比竞品好4-6个dBm.
总而言之，在干扰环境穿墙情况下，AC9的总体性能高于AC56U。
Notice: test environmnet: the router was located in a room where there’s 15 interferences, and the laptop was located in a room which is 10M away from the router and 3 walls between them.
AC9’s send and receive are faster than competing products for more than 50%;；In the long-distance test, signal strength is also stronger than the competing products about 4-6dBm.

15. 5GHZ （Frequency band is 80MHz） 5GHZ（Frequency band is 80MHz）
5G WiFi Performance
5GHZ （Frequency band is 80MHz）
测试项 信道 Tx Rx
TRx
延时（ms）
Link速率
信号强度(dBm)
TRX
AC9
36ch
32.153
21.661
63.031 69 13
72-74
149ch
95.486
94.253
99.073 36
117
80-81
161ch
97.486
98.253 37
AVG
75.042
71.389
87.726
5GHZ（Frequency band is 80MHz）
Link 速率
AC56U
28.551
35.456
28.705
149 58
84-85
88.356
85.588
89.764 52
81-82
89.893
85.675
89.928 47
68.933
68.906
69.466
Notice: test environmnet: the router was located in a room where there’s a few interferences, and the laptop was located in a room which is 10M away from the router and 3 concrete walls between them.
Send and receive more than competing products 10% ； In the long-distance test,5G signal strength is also stronger than the competitive about 1-2dBm.

16. Model Read Write Tenda AC9 24.6MB/S 23MB/S ASUS AC56U 21.5MB/S
USB2.0 Performance Comparison Test
Model
Read
Write
Tenda AC9
24.6MB/S
23MB/S
ASUS AC56U
21.5MB/S
20.5MB/S
TP-Link Archer C5
16.5MB/S
14MB/S
Test environment; the USB mobile hard disk mounted on the router USB port, the computer connected to the router through a wired with SAMBA way to access USB mobile hard disk.
Reading and writing of AC9 are faster than
the ASUS and TP competing products 。

17. 3. Usage scenarios Description
Typical American Using Scenarios
Application environment
Villa or colorful video and music entertainments
Environmental requirements:
1. Ensure fast, stable and wide range Wi-Fi signal.
2. More than 15 terminal devices can be connected at the same time, adequate sufficient to satisfy family customers.
3. USB3.0 for personal secure cloud.
4. File sharing server can be accessed at local pc or remote far end by APP.
5. Support DLNA.
6. Support Guest Network.
Our customer can listen to the music from media server while mowing the lawn, and this is the first time his wife can access the internet in their yard.

18. 3. Usage scenarios Description
Typical Using Scenarios in Taiwan and Hong Kong
Application environment:
Colorful home entertainments, demanding for high speed and multiple applications.
Environmental requirements:
1. USB sharing.
2. DLNA
3. VPN server
4. Gigabit ports.

19. 4. Key Features Description—WIFI Schedule

20. 4. Key Features Description—Range Extender（Client+AP）
1、Enable “Wireless Repeating”, choose “Universal Repeater”
2、Select “Base Station WiFi”, type in “Base Station WiFi Password”, click “Save” to save all the settings.
3、After rebooting, check if it bridged successfully

21. 4. Key Features Description—Range Extender（WISP）
1、Enable “Wireless Repeating”, choose “WISP”
2、Select “Base Station WiFi”, type in “Base Station WiFi Password”, click “Save” to save all the settings.
3、After rebooting, check if it bridged successfully

22. 4. Key Features Description—WiFi Signal Conditioning
2.4G wireless launch power is up to 200mw, Low is 50mw, Standard is 100mw, and High is 200mw.
5G wireless launch power is up to 100mw, Low is 50mw and High is 100mw.

23. 4. Key Features Description—Sleeping Mode
After turn on, the router will be in sleeping mode, the router indicator lights, WiFi and USB mobile storage devices will be into hibernation.
You can turn on the WiFi by the following method when the router in sleeping mode.
Tenda App remote wake-up function wakes up the router
Press the WiFi button to turn on WiFi

24. 4. Key Features Description—USB Sharing
1、Setup USB sharing
2、Visit USB sharing by accessing FTP server ftp:// :21

25. 4. Key Features Description—USB Sharing
3、 Visit USB sharing by accessing Samba server“\\ ”
4、Type [“FTP://”+”Router’s WAN IP”+“:21”] in address bar.

26. 4. Key Features Description—USB Printer Sharing
1、Enable printer service feature
2、Download and install USB printer controller
3、Connect to printer
提示：
1、Download the USB printer controller from：
2、Choose the detected printer and click [connect] icon, if it appears [connecting manually + your PC’name], the printer is connected successfully.
3、All the computers sharing printer need to install USB printer controller and driver.

27. 4. Key Features Description—VPN
1、Setup PPTP server
2、Setup PPTP/L2TP client

28. 4. Key Features Description—Parental Control
With Parental Control, you can only allow your teenager to visit some specified sites and restrict access by time.

29. 4. Key Features Description—Tenda cloud
1、Scan QR code to download management APP, and register by mobile phone number or .
2、Install APP，manage the router

30. 4. Key Features DescriptionDDNS
DDNS services not only continue support no-ip.com, 3322.org, dyndns.org, 88ip.cn, but also support peanut shell oray.com domain name.

31. 4. Key Features Description—Static Routing
Static routing ,Bind the router IP address to the MAC address 。

32. 4. Key Features Description—WAN Settings
WAN port settings in the WAN port rate include 1000M auto-negotiation 、10M HDX、10M FDX、100M HDX、100M FDX.

33. 4. Key Features Description—Auto maintenance
1、If Auto reboot enabled , the router will auto-reboot to maintain itself during 03:00am~05:00am each day, once traffic drops below 5KB/s；
2、If Auto reboot disabled , the router will stop auto-reboot checking.

34. 5. Frequently Asked Questions
1. Q: Why does my PC show offline frequently when connecting 2.4G signal of AC9 in short range? Wired connection as normal.
A: Login the management page of the router, choose Wireless Settings -> Wireless channel and bandwidth -> setup the 2.4G bandwidth to 20M, and choose the optimum channel.
2. Q: Plug in Telecom 10M fiber, wired speed test is quite normal, it is only 4M when I test wireless speed in short range?
A: Login the management page of the router, choose Wireless Settings, -> Wireless Channel and Bandwidth, change bandwidth of 2.4G to 40M.
3. Q: What net segment is my IP address in when I use Guest Network? Why can’t I login the management page of the router?
A: IP address in X can be acquired while connecting Guess Network, and you are only allowed to access the internet but can’t login the management page of the router.

35. 5. Frequently Asked Questions
4. Q: Whether AC9 can setup URL filter?
A: Login the management page of the router, choose Parental Control -> click an device and enable parental control, ->enable website limit, type the key words of the websites in the Accessible Website blank bar and delimit them with “,”.
5. Q: When enable Remote WEB, how could remote client visit and manage the router at the far end?
A: Advanced Setting -> Remote WEB. Type remote public internet IP in the Remote IP Address, when you want to manage this router, type: IP address+:8080 in the address bar of a web browser.
6. Q: How many DDNS domain name service provider that AC9 supports?
A: Currently it supports no-ip.com，3322.org，dyndns.org，88ip.cn， oray.com 。

36. 5. Frequently Asked Questions
7. Q: Which is the IPTV port when enabled IPTV function?
A: LAN4.
8. Q: I didn’t setup a login password before, what should I type in in the Original password blank bar when I login to the management page -> system settings to setup a login password?
A: Leave it blank.

37. 6.Product Service Support —— Distribution Channel Description
Product model：AC9

38. 6. Product Service Support ——Service Preparing
1、Product Materials Preparing
①Finish uploading User Guide, Quick Installation Guide, FAQ, and Upgrade Firmware to official website in English. As for Chinese website, these materials will be uploaded after AC9 coming into market.
②Finish English Original Interface
2、Responsible Person for Product Problem in HQ
Wireless for home representative —Zhu Jianhua
AC9 testing representative—Hou Yinghui

39. Thanks