1. Outcome Measurement Made Easy with Project Outcome
April 6, 2017
HAVE THIS SLIDE UP AND READY WHILE SAM DOES INTRO
Welcome everyone!
Thanks for joining us today.
Today’s topic is how to successfully roll out Project Outcome in Your Library.
Many libraries have heard about Project Outcome and are ready to get started. But what does it take to successfully implement Project Outcome in your library? We will share some of the steps libraries have taken early on to launch Project Outcome and spark support for outcome measurement, whether in a single library or an entire system.

2. I am joining you today representing the Public Library Association, a division of the American Library Association.
Public libraries create possibility. PLA is the indispensable ally for the people who shape that possibility – the public library leaders and staff who invite anyone in to learn, do, and grow.

3. WHAT WE DO Membership Digital Literacy Continuing Education
Leadership Development
PLA Conference
Advocacy
Tools, Resources, Publications
Digital Literacy
DigitalLearn.org
Family Engagement
Every Child Ready to Read
Partnership w/ Harvard Family Research Project
Performance Measurement
Project Outcome
PLA provides our members with a vast array of products and services to help public librarians succeed in their profession. Today I will be talking about PROJECT OUTCOME, which is a free product PLA provides. You do NOT need to be a PLA member to use PROJECT OUTCOME – it is available for free for all U.S. and Canadian public libraries.

4. Agenda Measuring Impact Project Outcome Toolkit
Take Action Using Results
ACTIVITY:
Implementing Project Outcome
Announcements / Q&A
Emily Plagman
Project Manager
Public Library Association

5. Is this your first time learning about
Project Outcome?
How many of you would consider this your first time learning about Project Outcome?

6. Project Outcome Toolkit

7. What is Project Outcome?
It’s all FREE!
So what IS Project Outcome? Project Outcome is a FREE toolkit designed to help public libraries understand and share the true impact of essential library services and programs by providing simple surveys and an easy-to-use process for measuring and analyzing outcomes. Project Outcome also provides libraries with the resources and training support needed to apply their results and confidently advocate for their library’s future.

8. Libraries need more data & evidence to demonstrate value
Measuring Impact
Times have changed
Intuition is not enough
Attendance counts are not enough
Anecdotes are not enough
But before I dive into the details of the toolkit and all that is available to you for free, I want to take a few moments to lay out what we mean when we say outcomes and and why we are helping libraries measure them. For years, libraries have gauged success through their patrons’ stories. And the core metric has been how often they came back for more. But times have changed, and so have libraries. Your valuable services can’t live on intuition alone. Because insights – not anecdotes – will improve the way libraries do business.
To show their impact, libraries need more DATA & EVIDENCE.
Libraries need more data & evidence to demonstrate value

9. ? Measuring Impact How do you measure impact when:
Library programs & services are unique
Community needs are different
Staff are busy
Resources are limited ?
But we know this is easier said than done. My mother has a friend who is a retired librarian. This friend asked me over coffee one day how this project outcome thing was going. I told her it was going great – we have great participation and libraries LOVE the data they get from measuring outcomes. Her response to me was, “Project Outcome wouldn’t have work for my library – my programs are too unique, my community needs to different, staff are busy and we would not have had enough money or time to do anything different.” I’m sure some of you feel the same way - that there is not way a national initiative offering standardized outcomes could help your library.

10. What is an Outcome?
Specific benefit from a library program/service Can be quantitative or qualitative Expressed as changes that individuals perceive Answers the question: What good did we do?
But the way I want you to think about an outcome today is to frame it around what your library patrons learn or gain from attending a library program or service. And when you think about outcome measurement as a way of understanding library benefits from the patron perspective – where you ask the patron what they did with the knowledge they gained - then every library does have the same measure outcomes and do so consistently.

11. Measuring Impact Needs Assessment Patron Satisfaction Outcomes Outputs
Lastly, while today we are going to talk about outcomes, there are also many other ways you could measure your impact and you may already be so. Measuring outcomes doesn’t mean you stop doing other types of evaluation. Different types of impact measurement help you understand different questions you may be seeking to answer.
Needs assessments help answer - What Does Our Community Need?
Patron satisfaction surveys help answer - What Should We Do Better?
Outputs help answer - How Much Did We Do?

12. Measuring Impact Needs Assessment Patron Satisfaction Outcomes Outputs
Adding outcome data to your impact story will help drive decision making and strategic planning. Project Outcome helps you answer - What good did we do?

13. Is your library already measuring outcomes in some way?
Asking patrons if they found a job after attending a job search class
Surveying caregivers to determine if they read more to their children after attending a storytime
So now that you have a better understanding how Project Outcome defines outcomes, are any of you already measuring outcomes in some way or another?

14. Project Outcome Toolkit

15. Why Project Outcome? We’ve been told we need to measure outcomes
We need a more consistent way to measure
Why reinvent the wheel?
So, some of you shared great examples of why you are measuring outcomes already. But if you are on today’s call, you may be asking yourself, why Project Outcome?

16. Project Outcome Toolkit
Quick & simple surveys
Easy-to-use Survey Portal
Ready-made data reports
Visually interactive Data Dashboards
Resources & training
It’s all FREE!
Project Outcome is a FREE toolkit that provides public libraries with access to:
Quick & simple surveys
An easy-to-use survey portal to collect and enter survey data
Ready-made data reports so you don’t have to do anything once the data is collected – the system generates reports for you
& all of the resources and training we have created to help libraries throughout the outcome measurement process
We have heard from our users that the combination of the ready-to-go surveys and easy-to-use tools really help library staff save time and energy in planning their data collection, leaving more time for decision-making and advocacy once the results are in.
To re-iterate – all the surveys, tools and resources available on Project Outcome are FREE and you do NOT need to be a PLA member to use it.

17. Performance Measurement Task Force
Task Force charged with development and testing of patron-facing surveys
Task Force is made up of a diverse group of public libraries, state libraries, and researchers throughout the country
The surveys were created by our performance measurement task force, which is made up of a diverse group of public and state librarians and researchers, and they have gone through the testing and vetting process of the questions so that you don’t have to.

18. Survey Topic Areas
The Task Force identified 7 key survey areas that cover the broad range of programs and services libraries provide. Outcome measurement surveys were developed for each of these 7 areas.

19. + What did patrons like most? + What can the library do to improve?
Survey Questions
Outcomes:
KNOWLEDGE
CONFIDENCE
BEHAVIOR CHANGE
AWARENESS
The Task Force designed all of the Project Outcome surveys to capture those four key outcomes – knowledge, confidence, behavior change, and awareness.
– As well as two open-ended questions to get the most out of your patrons’ feedback – what did they like most about the program? And what can the library do to improve?
These open-ended questions have been invaluable to libraries. Here is where they gain the most insight into how to help their patrons and gather anecdotal evidence to support their impact stories.
+ What did patrons like most?
+ What can the library do to improve?

20. Survey Tools Immediate Survey Patron-Reported Learning
Follow-Up Survey
Patron- Reported Adoption
Outcome Measurement Guidelines
Long-Term Impact
Project Outcome offers three different tools for measuring these outcomes. These are based on three different types of measurement:
Immediate Surveys for Patron Reported Learning.
Follow-Up surveys for patron reported adoption or application.
Outcome Measurement Guidelines, so you can design your own surveys and data gathering methods to capture long-term impact.
You can use all three tools, or any combination, or just one.

21. Immediate Survey Patron-Reported Learning Open-Ended Feedback
Immediate Impact
End of Program
Less Staff Time
The Immediate Surveys are designed to capture patron-reported learning and the immediate impact of the program. The immediate survey takes less staff time than the other methods – it only requires a little bit of planning. You will simply decide which program to survey, schedule the survey in the survey portal, give out the surveys at the end of the program, and enter the data.
All of our surveys are available in paper and online formats and translated into Spanish.

22. Using Immediate Survey Outcomes
Assess immediate impact of a program/service
Inform program/service changes
Provide a “snapshot” for advocacy and reporting
Immediate survey data is good for a quick snapshot assessment of how you’re doing and what your patrons feel they’ve gained right after a program or service.

23. Follow-Up Survey Patron-Reported Adoption Open-Ended Feedback
Change of Behavior
4-8 Weeks Later
More Staff Time
The Follow-Up Surveys are designed to capture patron-reported adoption and the longer impact of the program. The Follow-Up Survey option takes more staff time than the Immediate Surveys – it requires more planning and collection of patrons’ contact information. Some libraries might have limited staff capacity and will choose to just stick with the Immediate Surveys because they’re quick and easy and that’s okay too.

24. Using Follow-Up Survey Outcomes
Assess impact of a program/service after some period of time
Inform internal planning
Measure progress toward strategic goals
Provide evidence for advocacy
Follow-Up Survey data is good for assessing longer term impact – and answering the question - are your patrons actually using what they learned once they leave the library? It also helps provide strong evidence for advocacy and planning.

25. Survey Outcomes Immediate Follow-Up
I feel more confident about the job search process…
I used what I learned to search for a job in new or different way…
I will use what I learned today in the job search process…
Here is a snapshot of the type of outcome data collected from both surveys. Like I said, libraries can pick and choose which surveys they want to use based on their needs and capacity. Combining surveys will give libraries a broader picture of their impact, but you don’t need to combine surveys to get useful data. You can still use one or the other.
For example, the library would be able to say our programs help patrons feel more confident about searching for a job and they actually applied for jobs using what they learned.
I received an interview or offer for a new job…

26. Outcome Measurement Guidelines
Measuring long-term community impact
Data collection methods determined by library and/or external partner
Outcome Measurement Guidelines available in 2017
In addition to the existing surveys, the Task Force is also working on guidelines for libraries to conduct more advanced outcome measurement, which will be coming out early 2017.

27. Project Outcome Website
Everything for Project Outcome can be found on the website, Registration is free and only takes a few simple steps to begin.

28. Project Outcome Tools Surveys Online Tools Reports Training Paper
Digital
Online Tools
Survey Scheduling
Data Entry
Raw Data
Reports
Report Generator
Data Dashboards
Training
Online Resources
Webinars
Workshops
Project Outcome provides a variety of tools:
Patron surveys in paper & digital formats.
Online tools for survey scheduling, data entry, and viewing reports.
Reports in various formats.
Training, both online and in-person.
Support to Project Outcome users.

29. The survey portal tool is where you will schedule, access and input the data results for your surveys.

30. New Survey Tool: Launching May 1

31. The survey portal tool is where you will schedule, access and input the data results for your surveys.

32. Updated Data Dashboards: Launching May 1
NEW:
Report Builder

33. Data Dashboard: Report Builder

34. Data Dashboard: Data Analysis

35. The data dashboard tool is where you will analyze, interact with, and print your survey results.

36. The website provides helpful resources for libraries to get started using the tools and how to use their results for advocacy or decision making.

37. Benefits of Project Outcome
Standardization of outcome measures
Short & simple surveys = higher response rates
Capturing snapshot data
Open-ended comments are goldmine
At your own pace: pick & choose surveys based on program, capacity, and learning objectives

38. Benefits of Project Outcome: Public Libraries
The ready-made reports & data dashboards do the heavy lifting for you
Aggregate, national score comparisons

39. What program or service could your library measure?
So now that you have a better understanding of Project Outcome, can anyone think of a way their library could use the surveys and results? Do you have any programs or services in mind that would fit with this type of outcome measurement?

40. Take Action Using Results

41. Take Action Using Results
Program Improvements
Since libraries see their results immediately, they’re able to analyze their data and make quick and effective improvements to their programs and services. For example:
One library used the Immediate surveys to measure the effectiveness of their Science Kit service for one month. The library put the Education & Lifelong Learning paper survey in each Science Kit they loaned out. They received about 30 responses. What they learned is that most parents and kids were unaware of the additional Science Programming the library provided.
One response actually said “The library should provide kids programs, so kids will want to come to the library more often.”
This patron unawareness shocked the library and resulted in the library inserting their program brochure so all Science Kit users could learn more about the library’s hundreds of kids programs and when they were offered. 90% of the brochures did not come back with the kits.
It was a small, quick and inexpensive change for the library to make and to promote awareness of their programs.

42. Take Action Using Results
How do outcomes tie into strategic planning?
Tips to tie outcome measurement process to strategic planning process:
Relate outcome measurement goals to strategic goals & community initiatives. How will outcome measurement help you reach strategic goals in the long run?
Focus measurement on key areas of service. What programs and services help you achieve your strategic goals?
Remember that you are measuring progress towards strategic goals, so think about how outcome measurement data will help support your successes, and identify areas for improvement.
Strategic Planning

43. Take Action Using Results
Communication
Patrons
Staff
Many Project Outcome libraries have been able to use the positive results to reinforce their value in the community. They have been able to use the summary reports and data dashboard views to give a clear and concise message about their patron impact.
One Project Outcome library said they were able to change the conversation with their board and internally with staff from numbers being down to what are we accomplishing? And what is happening in the lives of our patrons?
Library Board
Community

44. Take Action Using Results
Partnership
As part regional partnership to reduce poverty
Begin school partnership discussions to stop the summer slide
Partnering with a community college to off better/more advanced business development classes
Tasha Saeker, Appleton Public Library, Wisconsin:
Regional groups working in, part of larger program, POINT, outcome-based look at poverty, participating in that in our community, in NE WI, three communities in NW WI, a national program, picked communities across nation to move needle on poverty through collaborative way of working with orgs across a spectrum, for us, learning bout tools teaching important, plays into outcome piece too, so talking about doing small trials, which libraries not good at, like to perfect something then launch like ship, encouraging us to make small iterative changes and see what outcome is, then try again and seeing what outcome is, being OK with trying things publicly, has been really helpful in local regional way, allows us to look at outcomes in different way, too, so can use to measure small change, and talking to patrons as we do it, giving live feedback, very different experience than launching that perfect ship

45. Take Action Using Results
Grant Funding
Summer Reading Dollar General Grant
Friends of the Library grant for STEAM trunk
LSTA reporting
Libraries have also reported being able to use their results in grant applications.
In a recent webinar, we heard from an Ohio library that was able to apply for a Dollar General grant using Project Outcome as its evaluation method to measure its impact on Early Readers of the Summer Reading program.
We’ve also heard Friends groups being able to get STEAM funding for the library by using the survey results.
By using Project Outcome, libraries are also saving time creating their LSTA reports

46. Questions? FAQs: Surveys are available in Spanish
Paper and web surveys available
Survey Portal is mobile friendly
Everything is FREE

47. ACTIVITY: Implementing Project Outcome
Now that we’ve learned the foundation of what Project Outcome has to offer for outcome measurement, let’s look at how to implement Project Outcome.
#ProjectOutcome

48. Implementing Project Outcome
Data Collection Roadmap
Building Internal Support
Data Collection Team
Choosing the Right Survey
Administering Surveys
Framing Survey Results
Good Practices for Using Data in Communication
What we need to think about when implementing Project Outcome:
Who will be on the data collection team?
How do you choose the right survey?
How do you schedule a survey?
What are best practices for administering a survey?
What are best practices for entering data?

49. p.1
Project Outcome has put together a road map to help guide you through successful implementation.
Facilitation Suggestions:
Talk through road map on p. 18, or give participants a moment to review and ask questions.
The section that follow takes you all the way through “Enter Data” in more detail.

50. Building Internal Support
Start Engagement Early
Start Small
Connect It to Real Life
Identify Supporters to Help Carry the Message
Show Them the Data
Be Upfront With What You Expect to Find Out
In order to successfully implement Project Outcome, you will need to build internal support for outcome measurement among your library leaders and staff. This may be especially important if your library has never done patron surveys before, or if library leaders are concerned about what the data may show about your library programs.
Every public library is different, which is why Project Outcome is designed to make outcome measurement easy to implement and align with the work you are already doing.
Here are some tips to help you with overcoming internal hesitation or doubt about outcome measurement.

51. Data Collection Team p.4 Who… Decides which programs to survey?
Decides when to survey?
Administers survey to patrons?
Enters survey data?
Reviews and prepares data?
An important part of survey administration is putting together a data collection team.
In some cases, your team might just be just one person. But many libraries you will likely have a team of several staff members and volunteers to help.
Multi-branch systems may have people involved at each location.
Regardless of the size of your team, it is important for every member of the team to know who is responsible for making decisions about how the data are being collected, analyzed, and used to benefit the library.
You will need to answer several questions when forming your team.
Who decides which programs to survey?
Who decides when to survey?
Who administers the surveys to patrons?
Who enters the data?
Who reviews the data & coordinates it for its use?
Facilitation Suggestions:
Additional details for each role included in the workbook on p. 19

52. Worksheet: Data Collection Team
p.4
Review team roles
Who will be on your team?
Now I want to give you a moment to think about your data collection team. On Page 19 look at each of the categories we just reviewed, and enter the name of the person you think would be on the team. Who would serve on your Project Outcome team?
This activity is general for now, does not have to be final. It may chance once you get back to your library and talk to your managers, may change based on the survey, or by branch location.
For now, think about this at the position level, not the department level.
Facilitation Suggestions:
Works nicely in pairs or small groups.
Activity on p. 19
Really more about discussion than about definitive answers
If people feel stuck, remind them that they don’t have to decide right now
Possible share back at end, if time allows.
Allow at least 5 minutes.

53. Choosing the Right Survey
p.5
Choosing the Right Survey
Choose Survey Type
Choose Program & Survey Topic
Identify Library Goals
Identify Community Needs
We’ve developed a process to help you identify the best programs and services to start surveying with Project Outcome, based on your library’s strategic goals. This process is just an easy way to look at it, and you may find it helpful in the beginning.
First, identify a community need.
Second, identify a goal (outcome) related to that need. These first two steps relate to the strategic planning process we discussed earlier.
Third, look at library programs & services that relate to the community needs & goals. Give careful thought to which program (or programs) you should survey, and then select the best survey topic for those programs.
Lastly, choose the survey type that will best suit your needs and your capacity – either the immediate or follow-up survey (or, if you have the capacity, you might design your own methods using the outcome measurement guidelines).

54. Worksheet: Choosing the Right Survey
p.8
Worksheet: Choosing the Right Survey
Part 1: Identify community needs Part 2: Identify library goals Part 3: Choose survey topic Part 4: Choose survey type
Facilitation Suggestion:
Give participants time to work through the exercise on p
Can work well alone, or in small groups.
Assist as needed.
Remind participants that the worksheet is a guide. Doesn’t have to be the final answer, but can be helpful in the process.
If group is focused on implementing a particular survey, then you can opt to adapt this exercise to fit that example.
Allow at least 10 minutes if possible.

55. What survey topic are you most likely to schedule first?
Civic/Community Engagement
Digital Learning
Early Childhood Literacy
Economic Development
Education/Lifelong Learning
Job Skills
Summer Reading
We recommend starting small with a program you feel confident about getting patron feedback from. You do not need a high number of responses but it’s always best to aim for a high response rate, no matter the size of the program.
Facilitation Suggestion:
Do a poll here by raising hands, to see where the biggest interest lies in the group.

56. What survey type are you most likely to use first?
Immediate Survey
Patron-Reported Learning
Follow-Up Survey
Patron- Reported Adoption
What survey type are you most likely to use first?
Immediate
Follow-up
Both
Design your own? (optional to include)
Facilitation Suggestion:
Do a poll here by raising hands, to see where the biggest interest lies in the group.

57. Administering Immediate Surveys
Give paper surveys out at end of program
/text link to online survey at end of program
Give clear instructions, including Likert-scale order
Have a drop-box for completed paper surveys
Have a volunteer on hand to help
Give paper surveys out at end of program
/text link to online survey at end of program
Give clear instructions, including Likert scale order
Have a drop-box for completed paper surveys
Have a volunteer on hand to help
Facilitation notes:
There are several example of these in the stories. Feel free to share them if time allows. This slide is really intended just to be a list of specific tips, though, and should move fairly quickly.

58. Administering Follow-Up Surveys
Collect contact information at end of program. Explain why contact info is needed.
Follow-Up Surveys should generally be administered 4-8 weeks after a program.
If calling or interviewing, plan to get the help of staff or volunteers.
If ing, allow adequate time for people to respond.
Immediate data can be collected before follow-up data, but it is not required.
Collect contact information at end of program. Explain why contact info is needed.
Follow-up surveys should generally be administered 4-8 weeks after a program.
If calling or interviewing, plan to get the help of staff or volunteers.
If ing, allow adequate time for people to respond.
Linking follow-up data to immediate data is not required.
Facilitation notes:
More detail is included in the Follow-Up Survey Protocol document. Feel free to share more if time allows. This slide is really intended just to be a list of specific tips, though, and should move fairly quickly.

59. Administering Surveys
Getting Survey Responses
Be clear about why you’re surveying & how constructive feedback will help the library
Face-to-face with patrons increases response rate
End early or plan activities for kids when surveying caretakers
From the Field: One library had staff blow bubbles after a Storytime program to keep the children engaged until the parents completed the surveys

60. Administering Surveys
Reduce Survey Bias
Consistent administration
Clear instructions
Anonymous survey submission
No incentives
From the Field: Project Outcome libraries reported that engaging with patrons as “partners” has led to more constructive feedback

61. Data Entry Guidelines

62. Data Entry Guidelines
One person should be responsible for entering the results of the surveys into the Project Outcome survey tool.
Data entry can be done by the person who delivered program, or a volunteer, or someone else.
The survey tool is easy to use, but the usefulness of your reports and data dashboard relies on accurate data entry.
Set up a system for tracking what data has already been entered.
One person should be responsible for entering the results of the surveys into the Project Outcome Survey Portal.
Can be person who delivered program, or a volunteer, or someone else. Library’s choice.
One library (Santa Clara City, CA) cited how beneficial it was to enter data from their own program, so they absorbed the responses in the process.
Another library cited that they preferred to have all data entry centralized for consistency.
The Survey Portal is easy to use, but the usefulness of your reports and data dashboard relies on accurate data entry.
Set up a system for tracking what data has already been entered.
One library (Buffalo & Erie County, NY) shared a story of when a stack of paper surveys was dropped on the floor, and they didn’t know what had already been entered. Make a checkmark or some other indicator to show it had been entered.

63. Framing Results Survey Results: What to Look For
Examples of success (what worked well)
Opportunities for improvement (what didn’t work)
Suggestions for new programs/services
Ways to improve survey administration
From the Field: Identifying quick wins with programming improvements help build staff buy-in and future use of surveys

64. Framing Results p.9 Community snapshots, not research-focused
Be transparent about findings & methodology
Small numbers of responses are okay
Data represents only survey respondents
Cannot apply results to non-respondents/ community
From the Field: Project Outcome libraries reported that their boards liked the increased transparency libraries are providing when sharing outcome data

65. Framing Results: Data Dashboard
Aggregate results by outcome and survey topic
Interact with data to see strengths and weaknesses
Sort and filter through results
Auto-populated once data is entered into the survey portal
Compare results to national and state averages
Library output data
Return to the Project Outcome website to access the data dashboard tool, which is where you will view, interact with, and analyze your survey results.
Once survey responses are entered into the survey portal, your results will automatically populate in the data dashboard.
Note that this is different than the Survey Portal in that you do not have to wait for the survey fielding dates to end before you can review the data.
All Dashboards can be saved as PDF, or screenshots can be taken to insert as images into reports.
The data dashboard has five screens for you to view, which I’ll show you now.

66. Framing Results: Report Builder

67. Framing Results: Data Analysis

68. Communicating Data p.11 Include Project Outcome data in…
Annual reports
Press releases
Libraries Transform campaign
Reports to library commission, trustees, etc.
General advocacy refers to the ongoing awareness you build about what the library does, not specific to a funding request or call to action.
General advocacy may be to stakeholders in the community, and may crossover into board/trustees in terms of building general awareness.
Include Project Outcome data in:
Annual reports
Press releases
National advocacy campaigns – like Libraries Transform
Reports to library commission, trustees, etc.
Facilitator Note:
We don’t have a specific example of this yet, but many libraries are starting to include data more in their public facing communications.

69. Communicating Data p.11 General Advocacy Justify Funding Requests
What is your goal?
Programming Decisions
Community- Based Partnerships
4 Key Areas where you will use outcome data
Overarching theme: what is your goal for outcome measurement?
Will walk through each of these and share an example for each.

70. Communicating Data p.11 Identify an advocacy message
Determine which data to use
Create a memorable story
Tips for advocacy:
Identify a key message for your advocacy effort.
Determine which data to use
Create a memorable story
Reference Turning the Page as a resource for more in-depth advocacy training.

71. Review: Round Robin Share one thing you learned
Share one question you still have
Respond to each other’s questions
Share one thing you learned.
Share one question you still have.
Respond to each other’s questions.
Unanswered questions can be brought up after the session for follow up (or answered live, if time allows).
Facilitation Suggestions:
This is optional, only if time allows.
Allow 10 minutes.

72. Updates & Announcements

73. Project Outcome in the Field
53,000 patrons surveyed
Over 43,000 patron surveys are currently aggregated within the Project Outcome system. The more libraries participate, the more outcome data will be aggregated and the field will move toward outcome measurement as common practice. Which has been the goal of our project all along.

74. Next Webinar – Save the Date
FREE monthly webinars Using Project Outcome to Measure & Build a Better Summer Library Program Thursday, April 27, 1-2 PM Central
We also provide ongoing support and training for our users, including free monthly webinars.

75. Community of Practice www.projectoutcome.org
Continue the conversation on Community of Practice. This is a new feature added to the Project Outcome website, and you can access it from a link at the bottom of the tools & resources page. This is available ONLY to Project Outcome users, and is a place for you to ask questions (and help others out by responding to their questions) in easy to follow discussion forums.

76. What’s Next Register for FREE at www.projectoutcome.org
Review training resources
Schedule a survey in the Survey Portal
Analyze Data Dashboards
Join the Facebook group
Follow Project Outcome on Twitter
Engage on Community of Practice
#ProjectOutcome

77. Thank you!