1. Sequencing of Strategic Initiatives
Launched
Completed Discovery
Completed
Not Yet Launched
CIO SPONSOR
HUIT LEAD
AREA
FY14
FY15
FY16
FY17
FY18
BEYOND
Anne Margulies (HUIT)
Alan Wolf
Technologies
Gabriele Fariello (SEAS)
Don Oppenheimer (HKS)
Suzanne Wones
Alan Wolf/ James Cuff
Jason Shaffner
Steve Gallagher (HBS)
Mitch Rogers
Stephen Ervin (HSD)
Dan Hawkins (HDS)  
Platforms
Michael Milligan
Don Oppenheimer  (HKS)
Jason Snyder
Taso Markatos (CSPH)
Rainer Fuchs (HMS)
Anne Margulies  (HUIT) 
Steve Gallagher (HBS)  Anne Margulies (HUIT)
Strategies
Christian Hamer
Anne Margulies
Jefferson Burson
Rob Oatman (GSE)
Alan Wolf Jason Snyder
Pratike Patel (HLS)
Ellen Gulachenski
Teaching and Learning Technologies
Data for Learning Analytics
Online Access to Scholarship
Big Data for Research
Student Information System
Access to Institutional Data
Video
Harvard Phone
Collaboration Tools
Cloud
Identity and Access Management
Enterprise Architecture
Information Security
BC/DR
UX, Mobile, & Accessibility
Vendor Management

2. Strategic Initiative Goals and Visions – FY17
September 2016
Area
Initiative
Future State Vision
Strategic Objectives
To Be Delivered (Blue deliverables related to service delivery)
Launched
Completed
Teaching and Learning
1. Teaching and Learning Technologies (TLT)
A set of faculty-friendly, student-­focused technologies that support teaching and learning across all Harvard schools, facilitate pedagogical innovation, and contribute to educational research.
Provide core teaching and learning technologies to all Schools (Canvas)
Support pedagogical innovation and research on learning via HarvardX and VPAL
Establish strong Harvard TLT community based on actual partnerships with faculty and with academic support professionals
Cultivate open source community around component development that complements core technologies
iSites to be decommissioned (migrated sites; eliminated 1000 sites); ~500 to be decommissioned
School-based learning management systems to be decommissioned
FY14
FY17
2. Data for Learning Analytics
Seamless access to data and the strategies and tools to employ data to improve learning outcomes, enhance teaching and learning research, and inform policy and governance decisions.   
Build infrastructure to integrate and share learning analytics data (edX, Canvas, Mediasites)
Develop and document a sustainable learning analytics data service
Definition of service that HUIT is currently delivering to VPAL
FY15 (as part of TLT)
Sched FY17
Research
3. Online Access to Scholarship and Knowledge
Easy and open global access to Harvard’s research, scholarship, and knowledge.
Develop and deploy easy to use tools for online access to and discovery of Harvard’s knowledge and scholarship
Build a stronger and, where appropriate, University-wide set of resources and capabilities (organization, process, and technology) to support digital storage, dissemination, and preservation of Harvard-based scholarship and research
Design and implement methods and technology to help organize, store, and preserve research data for future access and reuse
N/A
FY16
4. Big Data for Research (Infrastructure & IT Organization)
A robust, scalable, and sustainable technology foundation and IT skills to ensure Harvard’s ability to handle and analyze Big Data sets across diverse disciplines.
Establish a Harvard University Research Computing (HURC) function to formalize current informal collaborations
Collaborate to deliver common technologies that will make research computing easy and seamless to faculty, whether they are in Cambridge, Allston or Longwood
Develop a collective approach to recruiting, developing, and retaining highly skilled research computing staff
Determine common approach to cloud, data retention, and data management for research
Admin
5. Student Information System
A unified student information system that delivers complete and accurate data, supports seamless enrollment and teaching across schools, and enhances academic planning and administration through a best-in-class online user experience.
Provide seamless enrollment to students and faculty across the University
Simplify and improve access to secure, accurate student-related data
Rollout for GSD, GSE, HKS, and CSPH
Replace cross-registration system
6. Access to Inst’l Data and Systems Integration
Administrative data across the University is accurate, timely, easy to understand and access.
N/A: Not yet launched
University Data Management glossary
Define sponsored data management service
Sched FY17
Sched FY18
Common Platforms
7. Video
A cost-effective set of University-wide shared digital video services and resources, achieving economies of scale and ever-increasing integration across the entire lifecycle of digital video content production/management/consumption
Develop video retention policy
Assess current available platforms and future viability
Develop video service strategy with sustainable business model
Storage strategy
Service delivery model
FY15
8. Unified Communications – Harvard Phone
The availability for all faculty, staff and researchers across Harvard of a self-provisioned, easy to use, integrated set of communication tools and methods accessible from anywhere at any time and from any device.
Reduce legacy infrastructure and lines
Offer simple service packages
Offer enhanced service set with neutral cost
Empower schools and users with self-service tools
Simplify provisioning and billing models
Over 22,000 users to be converted to Harvard Phone
Sched FY18
9. Collaboration Tools
Harvard students, faculty, and staff have access to an interoperable set of easy to use collaboration tools to communicate, share information & collaborate on school or work related activities with each other and with external parties from anywhere at any time.
Reduce the existing number of and calendaring systems across the University
Deliver and support solutions for individual file sharing within and outside of Harvard
Deliver and support solutions for group file sharing within and outside of Harvard
Roll out guidance and training that help the community effectively use provided tools
OneDrive for personal file storage
Strategy for group file sharing
Strategy for adoption
10. Cloud
A cloud computing strategy and services that minimize risk, lower costs, and increase agility in the deployment of IT.
Establish shared cloud services to reduce costs and improve IT efficiency
Streamline the delivery of cloud services through self-service and automation
Ensure Harvard’s cloud applications and data are maintained securely
Define cloud service for delivery
Determine dual vendor strategy and guidelines
11. Identity and Access Management
Users, application owners, and IT administrative staff have secure and easy access to computer resources across the University.
Simplify and improve access to applications and information inside and outside of the University
Make it easier for faculty, staff, and students to research and collaborate within the University and with other institutions
Improve the security profile of the University
Establish a strong foundation for IAM to enable user access regardless of new and/or disruptive technologies
Group services established with standard Reference Groups & HarvardKey integration
IAM program transitioned into a steady operating state
Foundational Strategies
12. Enterprise Architecture
A more coherent, flexible, cost effective technology environment across the University.
Deliver an enterprise architecture that drives technology and development standards across Harvard
Develop a common approach for integration across enterprise applications, processes, and data
Establish an enterprise architecture community of practice
Develop an enterprise architecture resource library and training
Deliver foundational Enterprise Architecture artifacts (website and documentation)
Establish the ETAB as the go to technical standards body
Sched
FY18
13. Information Security
An ongoing information security operation that enables everyone at Harvard to be a good steward of the institution’s information.
Transitioned to annual HUIT goals
Transitioned to operations
14. IT Business Continuity / Disaster Recovery
Business continuity and disaster preparedness strategies across Harvard that ensure proper safekeeping of digital enterprise assets through strong, comprehensive, and where appropriate, shared data protection capabilities and IT disaster recovery plans at the University and school level.
Define a cloud backup strategy
Define Central Administration Critical Business Functions
Create DR plans for Cloud migrated apps
FY17 (dependent on Cloud)
15. UX, Mobile, & Accessibility
Consumer-grade, easy to learn and use technology experiences that accommodate personal preferences and needs.
Define User Experience/Mobile/Accessibility best practices
Establish User Experience/Mobile/Accessibility shared service
Establish a User Experience/Mobile/Accessibility community of practice
Develop a User Experience/Mobile/Accessibility resource library and training
Develop HUIT policies for content, application and vendor accessibility
Propose services to support accessibility testing for web apps
16. Vendor Management
Establish a University-wide set of practices and policies that provides useful guidance and tools for the procurement and management of IT services and products.
Establish a platform(s) for simple, efficient commodity IT procurement
Define uniform best practices for IT to engage with the community to deliver complex IT solutions
Adopt lifecycle approach to IT procurement and vendor management: vendor selection and contract negotiation, centralize on single contract management system (Novatus), ongoing vendor management and relationship management
Define CIO Council strategy for vendors with spend over a certain threshold
Increase reporting on vendor attributes and agreements
= Current Status