1. Microsoft 2016
10/31/ :24 PM
THR2211
Welcome to the Machine Insights from factory style Enterprise Voice Transformation
Alan Shen
Vice President Professional Services
Glen Brumpton
UC Practice Manager
Jürgen Pfeiffer
Global Voice Transformation Acceleration Practice Manager
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Microsoft 2016
10/31/ :24 PM
What’s in it for you?
Learn about a Unify² offering dedicated to EV Site transformation.
Benefit form our learnings and best practices.
Avoid costly learnings and headache by going beyond the obvious topics.
“If we would continue replacing PBXs one after another, we would be finished 2050”
– Global Enterprise Customer
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. The End State Achieve the business case with a modern IT strategy
10/31/ :24 PM
The End State
WAN + PSTN
Achieve the business case with a modern IT strategy
Cost savings through simplification/standardization
EV/Modern Voice as single PSTN solution offering
Homogeneous Environment
PBXs decommissioned
Consolidated infrastructure
Easily transition to the cloud
Centrally managed
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Start Here… Heterogeneous Infrastructure Multiple PSTN providers
10/31/ :24 PM
Start Here…
PSTN
Heterogeneous Infrastructure
Multiple PSTN providers
Different EOL dates for PBXs
Regional Contracts with Carrier and PBX maintainer
Maintenance contracts mismatch SLA requirements
Multiple Network Providers
All kinds of PBX vendors
MPLS
INET VPN
MPLS
INET VPN
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. On-Site Examples (Small and Large)
Microsoft 2016
10/31/ :24 PM
On-Site Examples (Small and Large)
Physical Access
System Access
Cable lengths and connectors
Power
Air conditioning
Configuration
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. 10/31/ :24 PM
Define your Solution Catalog For non-standard devices ensure you don’t get stuck at every site
Two target audiences:
local decision makers
Implementers
Clear IF  THEN rules
Fax Machines, Door Openers, Legacy Conference Phones, DECT Systems, Trader Workplaces, Overhead Paging Systems, Emergency Wall Phones, Advanced Call Pick-Up Groups, Advanced Boss/Admin solutions, Call recording, Analog Gateways / ATAs, …
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Define your Design Templates For SBCs and Analog Gateways
10/31/ :24 PM
Define your Design Templates For SBCs and Analog Gateways
Standard Designs
High Availability/BCP Design
Naming Conventions
Routing preferences
Least cost routing
Default Routing Tables
SBA/SBC Management System
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. To Go Fast…Start Slow Optimize process Make the upfront investments
Microsoft 2016
10/31/ :24 PM
To Go Fast…Start Slow
Optimize process
Small improvements have a big impact
Process impact of 10 – 30 sites “in flight” simultaneously
Make the upfront investments
Plan for a service catalog, design templates, standards, change management, etc.
Start with a handful of pilot sites and optimize from there
Site
Count
1200
900
Impact of process optimization
600
300
2017
2018
2019
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. The Needs of the Many…The Needs of the Few
Microsoft 2016
10/31/ :24 PM
The Needs of the Many…The Needs of the Few
Standardization
Centralization
Governance
Budget
Schedule
Site Level Global
Optimize to each site’s transformation schedule
Minimize cost per site
Deliver features as required by site
Transform X sites over Y years
Scaled Cost Optimization
Deliver standardized feature capabilities
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Remember that it’s a User Transformation
10/31/ :24 PM
Remember that it’s a User Transformation
A successful EV transformation project needs to be holistic.
Infrastructure is important but the user experience even more so.
End user training
Help Desk preparation
Tier2/Tier3 support preparation
Executive/Admin onboarding
Quick reference guides
Online training
User satisfaction surveys and analysis
User communications
Device selection and distribution
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Who’s involved Make it happen with all interaction and handovers
10/31/ :24 PM
Who’s involved Make it happen with all interaction and handovers
Customer Global Level
Global Project Manager
Global Technical SfB Service team
Active Directory Team
SfB operations team
Global procurement
Network / WAN Team
Firewall / Security Team
Learning & Development team
Customer Site Level
Project Manager
Site Coordinator
PBX Engineer
Local SfB / SBC support
Local procurement
Other 3rd Parties
PSTN providers
WAN providers
Datacenter supply company
SBC vendor
Vendors from solution catalog (e.g. call center)
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. 10/31/ :24 PM
Thank you!
Visit our booth to learn more about our how we can help you accelerate your site transformation to SfB.
Please attend all of our Ignite presentations:
Transform the Way You Manage SfB – Wed, 4pm, C111
Deliver and Manage SfB in the Cloud – Tues, 2:50pm, Theater1
Welcome to the Machine – Tues, 11:05am, MVP Hub Talk 1
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Please evaluate this session
10/31/ :24 PM
Please evaluate this session
Your feedback is important to us!
From your PC or Tablet visit MyIgnite at
From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. 10/31/ :24 PM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Typical Goal - Online Achieve the business case with cost savings
10/31/ :24 PM
Typical Goal - Online
WAN + PSTN
Achieve the business case with cost savings
Enterprise Voice as single PSTN interface
Homogeneous Environment
PBXs decommissioned
Consolidated
Centrally managed
Express Route
Express Route
Express Route
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Break it down – Global to Local
Global Voice Design
Standard Designs
Standard Solutions
Naming conventions
Expectation Setting
Community and Governance Work
1 x Country Design per Country
Site categorization (Hub or Satellite site)
Country dialing rules
Legal Requirements
N x Site Designs
Customize Standard Designs
Implementation Description
Best practice

17. Site Level Project Phases
Convincing / Evaluation
Survey
Design
Implementation

18. High Level Project Management for 1 site
T= -100d
T= -80d
Survey Phase
T=0d
Design Phase
Implementation Phase
Local IT
Central IT
Transformation Project Team
Other Third Parties