1. Mark Doyle, Program Director
New Program: Degree of Distinction and Value
Master of Science in Human Services Management
Mark Doyle, Program Director
College of Professional Studies and Advancement
Fall 2017

2. About National Louis University
Not-for-profit institution of higher education
Founded in 1886
One of Chicago’s oldest and most established private universities
60 academic degree programs (baccalaureate to the doctoral level)
Seven campuses in the Chicago area; Tampa, Florida; and Nowy Sacz, Poland
Serves about 7,500 students annually

3. About national Louis university
Among the top 25 most diverse national universities
2013 U.S. News & World Report rankings
Rated a top “value added Illinois University”
Brookings Institute
MONEY magazine reports NLU in Top 10 Nationally for Grads Making a Difference

4. Program overview
A specialized, practice-oriented, niche graduate degree, designed in consultation with and support of industry leadership, and completed by students while they work full-time.
Human Services Includes both nonprofit and for-profit providers that offer preventive, habilitation, and support services in alcoholism and substance abuse, developmental disabilities, family and community services, mental health, vocational rehabilitation, homelessness, child welfare and many others.
Addresses a common problem in the field: when direct service employees are promoted to managerial positions, they often fail because they do not have appropriate managerial skills. This program helps employers and employees resolve this issue.
Emphasis is on sharing of best practices, immediate application at the workplace, and supporting/preparing students for advancement in managerial position.
Format and Value:
Relatively short (36 credit hours; completed under two years of full-time attendance).
Low cost: Pricing around $28K (student assistance programs available)
Taught by faculty-practitioners holding administrative and executive positions at human services agencies, including for-profit providers.
Convenient: offered as a blended program (support distance learners)

5. Students take two courses throughout a 12-week term.
Six-Week Accelerated Course structure 12 course, 36 semester hour program
Students take two courses throughout a 12-week term.

6. Blended course format
Combines on-campus sessions with online learning allowing greater flexibility to completed coursework when it is convenient for you.
Week 1
On-Line
Week 2
Face-to-Face
Week 3
Week 4
Week 5
Week 6

7. Blended course format master degree in human services management
Combines on-campus sessions with online learning allowing greater flexibility to completed coursework when it is convenient for you.
Week 1
Face-to-Face
Week 2
On-Line
Week 3
Week 4
Week 5
Week 6

8. Blended course format On-Line
Access learning content (Articles, Textbook readings, Media, Case studies, Professional journals, Videos etc.)
Complete assignments and engage in on-line discussions
Complete course assessments (Graded items - Online Discussions, Quizzes, Group Paper, Research Paper, Case Study Analysis)

9. Blended course format Face to Face Classes
Face-to-face class sessions focus on concept management through instructor facilitated interactive project-based or active learning, not a lecture!
Group Work
Class Debate
Case Project Application

10. MS in Human Service Management Program
Offering a 20% tuition discount for students who begin the program by April 2018
MS in Human Service Management Program

11. Program Demand and Audience
Regional - 10,249 organizations that operate in Human Services within the Chicago Metropolitan area alone.
Audience:
Human services managers without training in business, human resource management, or leadership.
Direct human services workers and supervisors who aspire to be promoted.
Individuals who work in government, for-profit, and nonprofit human services agencies.

12. Sample Topic Areas: Human Services Management Program
Role of Managers & Successful Transition from Professional to Managerial Role
Supervising Employees
Performance Appraisals
Working with Boards of Directors
Art of Delegation
Working with State & National Governments
Working with Publicly Funded Systems
Working with Volunteers and Unions
Developing and Managing Budgets
Marketing and Strategic Planning
Effective Use of Internal and External Communication
Relating to the Media
Organizational Problem Identification, Analysis and Resolution
Organizations and Leadership Practices
Managing Crisis, Change and Organizational Resistance to Change
Managing Risk
Quantitative and Qualitative Data Analysis and Application
Program Evaluation Design and Development
Sample Topic Areas: Human Services Management Program

13. Innovative Gateway Cohort Model, Shared Courses

14. How This program could benefit your agency
Development of Quality Managers
Existing Managers improve knowledge and skill sets
Potential/New Managers prepared to meet the challenging expectations of the position.
Program Designed for Immediate Application at the Workplace, your agency benefits as your managers learn.
Students will apply their learnings to real issues back on the job.
Classroom and online discussions give managers new insights into getting things done.
Course activities that facilitate specific back-at-work application of learning.
Course materials designed for managers translate their learnings into action.
Capstone Course: Human Services Management Laboratory designed for student analyze and resolution of an actual management challenge of their agency.
How This program could benefit your agency

15. How This program could benefit your agency
Lower Operational Costs as a result of having highly skills managers who use their skills to lower turn-over, reduce over-time expenses and improve other operational inefficiencies.
Increased Stakeholder Satisfaction as result of your managers use of improved oral and written communication skills learned and practiced in this program.
Improved Financial Management as a result of your manager’s knowledge of financial statements, budget development, capitation contracts and other financial skills learned and practiced in this program.

16. How this program could benefit your agency
HUMAN RESOURCE BENEFITS
Program Participation and Support can be included as part of your agencies
Employee Benefit Program
Employee Recognition Program
Employee Development Program
Succession Planning vehicle to ensure a high quality candidate is available to assume a seamless transition when the time comes.

17. How this program could benefit your agency
HUMAN RESOURCE BENEFITS
Recruitment of Qualified HS Managers: program participants will be engaged in course work alongside fellow students whom may be looking for new employment in the field or a change in employment.
Increased Employee Retention
Improved Supervisory Skills
Improved Staff Screening & Hiring
Improved Staff Orientation & Training
Improved Performance Appraisals

18. How this program could benefit your agency
FUNDERS AND ACCREDITATION BENEFITS
Increased Recognition by
Accreditation Entities
Recognition by your Funders and Donors
that your Management Team has completed a Master’s of Science degree specifically in Human Services Management.

19. How this program could benefit your agency
FUNDERS AND ACCREDITATION BENEFITS
Increased Funding and Donor Contributions to your agency as results of your managers use qualitative and quantitative data analysis and program evaluation skills learned in this program.
Maximizing Funding Sources to your agency as results of your manager’s comprehensive knowledge of the funding streams and their requirements learned in this program.

20. How this program could benefit your agency
INCREASED RESOURCES
Program Participation and Support increases your agency ability to Access Research Support; Data Sharing, Practicums and Projects of our Doctoral and Masters level students to your agency.

21. Why nlu for a master degree in human services management
A comprehensive program designed specifically for the needs of adult students with features that set it apart:
Personal touch - A face-to-face program delivered by caring, dedicated and experienced instructors.
Professionally focused - Career planning interwoven throughout the program, connecting each student with his or her potential career path.
Renowned faculty - Full-time and part-time credentialed instructors with years of applied experience in the field.

22. Why nlu for a master degree in human services management
A comprehensive program designed specifically for the needs of adult students with features that set it apart:
Learning community - Small class size and a cohort model means students progress through the program with the same group of peers.
Flexible schedule - Evening and online blended coursework designed for busy adults.
Accelerated format - A comprehensive curriculum that can be completed in less than two years.
Connections after graduation - Students will become members of a professional community of human services graduates with enhanced opportunities for ongoing career development.

23. For additional information and/or to discuss how this new program can impact your agency
Contact: Mark Doyle, Program Director,
MS in Human Services Management
College of Professional Studies and Advancement
School of Health & Human Services
Phone & fax: /
NATIONAL LOUIS UNIVERSITY | 122 S. Michigan Ave., Chicago, IL 60603
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