1. Governments in the Digital Age – Progress, Priorities and Policies
May 16, 2017
World Association for Sustainable development
Digital Revolution, Smart Cities and Performance Improvements towards a sustainble knowledge-based inclusive development.

2. Structure of the Presentation
Background – Trends in ICTs
WB strategy in ICT
Governing in the digital age
Investing in sustainability
Potential areas for collaboration

3. Trends in ICTs(1) ICTs can deliver wider sectoral impacts. Smart
Transport
Agri-tech
E-commerce
Land management
Natural pesticides natural fertilizers
mapping
Business to business
Business to consumer
Government to consumer
Intelligent transport systems
Supply chain and logistics
Smart Cities, Big data analytics
Telemedicine, healthcare IT, cost efficient innovative devices for human health
Med-tech
Edu-tech
Energy
Telemedicine
Healthcare IT Innovative devices for human health
Online education, MOOC
Remote learning
Innovative learning models
Smart grid
Renewables and Generation
Energy Storage and efficiency

4. Trends in ICTs (2)
The internet remains unavailable, inaccessible, and unaffordable to a majority of the world’s population.
From a global population of 7.4 billion
Only 3.2 billion people have internet access
Only 1.1 billion people have Broadband access
Source: WDR 2016

5. Trends in ICTs (3)
A significant digital divide also remains within countries—in access and capability.
Source: WDR 2016

6. World Bank Group - range of development finance solutions
TWIN GOALS OF THE WBG
(ending extreme poverty / promoting shared prosperity)
Financing Instruments
Knowledge Services
Wide range of solutions to address development challenges
(IBRD/IDA financing)
Trust Funds and Grants
Private Sector Loans& Equity
Guarantees and Risk Management
Reimbursable Advisory Services (technical assistance)
Economic and Sector Work
Private Sector Advisory

7. World Bank Group Support for Digital Development
More than 110 countries helped with investment and technical assistance in the ICT Sector.
More than 1,300 World Bank projects have ICT components (74% of the Bank’s portfolio).
Stand-alone ICT operations include:
Digital connectivity (telecom reforms, broadband)
Digital platforms and solutions (e-government services, cloud)
Since 2003, ICT sector reforms helped attract $30 billion in private investment.
IFC: Over $2.3 billion in telecommunications infrastructure.
MIGA: Over $550 million in political risks guarantees to support private investments.

8. Three Pillars of WBG ICT strategy Transform, Innovate, Connect
1. Transform – Using ICT to transform service delivery across sectors
Transformation of service delivery across all sectors of the economy, using mobile phone and broadband networks.
Promotion of e-government, open data, and interoperability initiatives through the financing of ICT applications for public administration, collection of citizen feedbacks, improved service delivery, etc.
1. Transform
3. Innovate
2. Connect
2. Connect – Accelerating access to high speed internet
Supporting institutional & regulation reforms and improving legislative environment for Telecoms to further promote competition through greater infrastructure sharing and open access models.
Financing broadband infrastructure development (international connectivity, backbone, backhaul, access network) through PPPs to increase coverage and affordability of services.
3. Innovate – Supporting ICT innovation for jobs and competitiveness
Supporting (hackaton, etc.) the development of ICT innovations to foster industry development and innovation for greater competitiveness and accelerate the shift to service-oriented knowledge economy.
Increasing skills development and jobs creation through technology parks, micro- work, eLearning content & Delivery programs.

9. Latest “Call for Action” for ICTs WDR 2016 “Digital Dividends”
In Jan 2016, WBG published World Development Report (WDR) 2016 on Digital Dividends, as an analytical foundation for its growing digital development work.
The report reviews the opportunities that digital technologies offer to developing countries, in terms of inclusion, efficiency, and innovation.
It also discusses the risks that exist if the benefits of digital innovation accrue to those already better off and the necessary complements (such as the country’s skills capacity, business environment, and governance) to ensure that digital development can work as a positive force for sustainable, inclusive development.

10. Latest “Call for Action” for ICTs WDR 2016 “Digital Dividends” (4)
Analog foundations for a digital economy.
Source: WDR 2016

11. “Digital Dividends” Global Findings
“Citizens use e-government mostly for getting information, not transacting”
“Use remains surprisingly low”
“Many investments in e-government fail to have any impact”
“To have impact, e-government systems need to be accompanied by administrative reforms and legislative changes – e.g use of digital ID”
“high failure rate of e-government projects”
“unsustainable”

12. Government in the Digital Age
“Digital government is government designed and operated to take advantage of digital data in optimizing, transforming and creating government services” - Gartner
Data-driven
Digital by Default
Digital from end to end
Automation
Individualised
Wherever, whenever
Think Amazon for G2B, and Facebook for G2C

13. Framework for Digital Government
Holistic approach is needed to effectively deliver public services.
Stakeholders
Government
Citizens
Businesses
Donors/NGO/CSO
Health & Welfare
Social Svc
Education & Learning
Citizen/BusinesTransactions
Revenue& Trade
Tourism
Finances Banking
Agrobusiness
Utilities
Transport
Services
Addressing information and Service needs for the verticals Shared Services–Registries (eID), Maps (GIS), Payment, Standards, Inter-Operability 13
B4A- Infrastructure (EN), Cloud, Data Centers Mobile Platforms, Security, Laws, Regulations, Governance

14. Digital Government Dimensions
Leadership
User Focus
Processes
Data Analytics
Common Data
Infrastructure
Capabilities
Security

15. Digital Government Project Examples
Moldova, Bangladesh, Vietnam, Sri-Lanka, Rwanda, Kenya, Ghana, Colombia, Tunisia
Enabling Environment
Provision of legal and regulatory technical assistance for security of e-transactions, privacy and data protection, security, PPP
Capacity building in policy and regulation in the above areas
Whole of Government portal with user login, and payment gateway
Modernize governments’ communications network
Improve Services at agency/ministry level:
Simplification, modernization and digitization
Promote Open Data
Capacity Building
Communications
Project Management

16. Mexico Information Technology Development Project
Quick Summary
Project Amount
US$ 80 million (IBRD Loan)
Approval
July 2008
Status
Closed in December 2015
Project ID
P106589
Project Objectives
Foster the creation of jobs in Mexican IT Companies by improving their competitiveness and efficiency through access to
A larger supply of trained & accredited personnel
Technologies, quality standards, and global marketing networks of multinational corporations
Development of Human Skills
Strengthening of IT Clusters and Selected State Agencies

17. Armenia E-Society and Innovation for Competitiveness Project
Quick Summary
Project Amount
US$ 30 million (IBRD loan: US$ 24 million, Borrower: US$ 6 million)
Approval
November 2010
Status
Closed in June 2016
Project ID
P115647
Project Objectives
Strengthening the underlying infrastructure and enabling environment for digital government
e-Society Infrastructure Development (microloans for PCs)
Fostering Enterprise Innovation
Promotion of the creation, growth, and competitiveness of knowledge and technology-driven enterprises, support to tech incubators, SEZ for ICTs
Encouragement of traditional sectors to adopt new technologies

18. Gabon eGabon (Health & ICT, $55 Millions)
Project Components
Strengthening the National Health Information System (NHIS)
Preparation of appropriate standards for NHIS
Undertaking of detailed feasibility and design studies for NHIS
Development and implementation of a change management strategy and process reengineering
Extensive knowledge management program in eHealth sector, including international study tours
Setting-up a national health information center responsible for data warehouse operation, management of norms and standards, system maintenance and operation of a helpdesk
Implementation of an integrated NHIS based on the feasibility studies, with all necessary data transferable between various system modules
Capacity building
Development of national health plan and results-based financing pilot in the health sector
Advancing the Digital Innovation Ecosystem Development
Acceleration of the development of a local digital innovation ecosystem
Organization of a business plan competition
Fostering of the software developers’ community
Capacity building among government officials
Project management

19. 5.2 Billion Mobile Subscribers
Digital Government Platforms Mobile Technologies: Largest Ever Delivery Mechanism
Rapid spread of mobile technologies resulted in the largest ever delivery mechanism that generates multi-sector impacts.
Chile: Taxes online
(from 25 days to 6 hours)
Water resource management, IoT, Early Warning system DRM
Governance
Social Development
&
Governance
Climate Change
Botswana: Quality reporting and m-payment of energy bills
A few hours
Philippines: customs online
(from 8 days to 2 hours)
5.2 Billion Mobile Subscribers
in the world
Energy
Trade
Rwanda: eSoko AGR mobile based market place – 12% increase in HH income
India: interstate check posts for trucks
(from 6 hours to 2 min)
Transportation
Health
Still 2 Billion people without a mobile phone.
Finance
Agriculture
Kenya: m-payments
(15 million users)
India: Land Title Certificate
(from 30 days to 5-30 min)

20. Priorities – Differ for each Government
Policy Dialogue: Digital government assessment based on national strategy’s priorities
Mobile Apps Ecosystem – Skills & access to finance; Alliance with Universities, diaspora networks
Registries – People, businesses, assets, land.
Life cycle management – from birth to death (G2C)
Smart Cities applications – Invest smartly in broadband infrastructure and on-line services.
eLearning, MOOCs, eHealth, Innovation in social service delivery (cash transfers, subsidies).

21. Access Basic skills Content Design Engagement
The A,B,C,D,E of Inclusion & Sustainability
- Infrastructure, costs,
competition/regulation
Access
Basic skills
Content
Design
Engagement
Basic education, vocational
training, entrepreneurship
- Local value, languages
Will to reform, Change Mgmt, Communications
Commitment to design, test and adopt by gov & society
Investments for both CAPEX, OPEX (PPPs if feasible).

22. Thank you for your attention