1. COMPULSORY BRIEFING SESSION Maturity Assessment and implementation recommendation for ITIL V3, COBIT 5 and KING III Chapter 5 RAF /2015/00016
Date: 04 August 2015
Time: 11:00

2. AGENDA Background of the RFB Purpose of the Bid Evaluation Criteria
Mandatory Documents
Disqualification of Bids
Submission of Bids
Contact details
Questions and Answers

3. BACKGROUND
RAF/2015/00016: Request for bid: Maturity Assessment and implementation recommendation for ITIL V3, COBIT 5 and KING III Chapter 5
RFB was advertised on Wednesday, 24 July 2015
Closing on 21 August 2015 at 11h00

4. PURPOSE OF THE RFB Background of the Project
The Road Accident Fund (RAF) requires the services of an accredited and experienced service provider to conduct a maturity assessment and provide a detailed Implementation recommendations and a roadmap on how the RAF can attain a maximum of level 5 maturity to be in line with the e-Enablement adopted ICT Frameworks: ITIL v3, COBIT 5 and King III Chapter 5 for a period not exceeding 6 months:

5. SCOPE OF WORK
To achieve the above the Service Provider must deliver according to the scope of work:
Maturity assessment of ITIL v3, COBIT 5 and King III chapter 5
Maturity assessment Report and presentation (Report must be provided in an electronic document format and must also be formally presented to the RAF management team)
Detailed clear recommendations and roadmap document to get from measured maturity to a maximum of level 5 for each Framework and process (Recommendation and Roadmap must be provided in an electronic document format and must also be formally presented to the RAF management team)

6. The Maturity Assessment
To ensure effective and successful implementation of IT governance, an assessment should be performed to evaluate the maturity levels of the current standards and regulations, i.e. ITIL Service Management, COBIT processes, and King III principles within ICT.
The objective of the assessment is to establish a benchmark which will be used in the development of specific plans for process improvement initiatives.
The scope of the assessment will include the following standard and frameworks. Depending on the outcome the processes might be reviewed, re-designed where necessary, documented, endorsed, communicated under the ownership of a process owner who has the authority to enforce compliance.
ITIL v3 (All Processes)
COBIT 5 (All Processes)
King III Chapter 5 (All Processes)

7. EVALUATION CRITERIA EVALUATION CRITERIA AND METHODOLOGY
The evaluation criteria will be based on the following requirements:
Mandatory (Comply or Not Comply) bidders who do not meet the mandatory requirements will be disqualified.
Technical Functional Requirement (100 points).
Threshold to proceed to price and B-BBEE is 70 points.
Price and B-BBEE Evaluations (90/10 points).
Bidders who score less than 70 out of 100 on functional / technical criteria will not be further evaluated on Price and BEE.

8. MANDATORY EVALUATION CRITERIA
MANDATORY REQUIREMENTS
Mandatory
Comply
Not Comply  1
The Bidder(s) confirm that they have read and understood the terms and conditions as set out in the attached SPA, which terms and conditions the Bidder(s) accept in the event that the RAF awards a contract to the Bidder(s) pursuant to this Bid.
Substantiate / Comments

9. MANDATORY EVALUATION CRITERIA Cont.
Comply
Not Comply  2
Failure by the successful bidder to agree and sign a contract with RAF within 21 days from receipt of a letter of intent will result in the bid being deemed to be non-responsive and will entitle RAF to consider other responsive bids and award the tender to another bidder or bidders.
Substantiate / Comments
Mandatory
Comply
Not Comply  3
The resources deployed at the RAF to assess must have at least the following:
• 22 credits in ITIL version 3 or Certified Assessor in ITIL
Please provide certified copies to support each of the resource certifications and;
•COBIT 5 Foundation
Please provide certified copies to support each of the resource certifications
Substantiate / Comments

10. Technical Evaluation Criteria
The Technical Criteria will be utilized to test the capability of the service providers
Technical Requirements: Technical / Functional Criteria (Submission)
NB: Each proposal will be evaluated based on the submitted documentation, on four (4) items out of 100 points:
Bidder/s who scores a minimum threshold of 70 points out of 100 points allocated at technical evaluation will be further evaluated on price and B-BBEE.

11. Technical Evaluation Criteria
Functional/Technical criteria
Points
1 Assessment
 The bidder must provide a high level assessment process indicating the method and tools used to conduct the assessment. The evidence must include at least the following:
 Methods and Tools 5 points
Example of a draft report on at least one of the framework processes
5 points
Indicate the various levels of maturity for that process 5 points
Give an example roadmap of what is to be done to get from level 0 to level 5 in that particular process 5 points 20

12. Technical Evaluation Criteria
Functional/Technical criteria
Points
2 Experience of the Bidder
The bidder must have completed at least two assessments in ITIL version 3, one in COBIT 5 and one in King III. 15 points
Bidders to provide a reference letter on the company’s letter head at which the assessment was done for each assessment indicated below.
ITIL version 3
COBIT 5
King III 15

13. Technical Evaluation Criteria
Functional/Technical
Points
3 Experience of the Resources
The resource (s) that will be conducting the maturity assessment must have a minimum of five years’ experience conducting maturity assessments in ITIL, COBIT and a minimum of one year experience conducting maturity assessment in King III.
Please provide a summary of a maximum 3 page CV detailing the experience of the resources conducting maturity assessments in ITIL v3, COBIT 5 and King III. 40

14. Technical Evaluation Criteria
Functional/Technical criteria
Points
4 Project Implementation Plan
The Project Implementation plan should detail the following; but not limited to:
Timelines 15 points
Milestones 10 points 25

15. Mandatory Documents
Complete and Signed Standard Bidding Document (SBD)
Valid and Original Tax Clearance Certificate (TCC)
Bid Conditions

16. Disqualification of bids
Bidders shall be disqualified if they fail to:
Submit true and correct information
Comply with mandatory requirements
Comply with prescribed response format

17. Submission of RFB responses
The Original signed bid document and Proposal clearly marked and indexed with all pages numbered.
One (1) original and one (1) hard copies, submitted in a sealed envelope, clearly marked (RAF/2015/00016) envelope, to the address provided below.
Submission Address :
Road Accident Fund
Eco Glades Reception (Block F)
420 Witch-hazel Avenue, Centurion
Closing Time : 11:00 am (PER THE CLOCK AT THE RAF RECEPTION)
Closing Date : 21 August 2015

18. Submission of Bid responses
Bid responses sent by courier must reach the reception at least 36 hours before the closing date (21 August 2015), to be deposited into the Bid box.
Submission Register must be signed at the reception by bidder when submitting bid documents.
Important note:
Please ensure that the attendance register has been signed
Name of company
Contact details
If a courier company is submitting on behalf of the bidder please ensure that they write your company name and not the courier company name(for ease of reference)
Late response will not be considered

19. Contact Details All queries must be forwarded to Noluthandon@raf.co.za
Enquiries and clarification will close on Tuesday, 10 August 2015.
Q and A Pack will be sent to bidders on Friday, 14 August 2015 before COB.

20. THANK YOU

21. Questions and Answers ?