1. Chapter 4 The Social Service Delivery System
Social Work An Empowering Profession
Seventh Edition
Brenda DuBois & Karla Miley
This multimedia product and its contents are protected under copyright law.  The following are prohibited by law:
Any public performance or display, including transmission of any image over a network;
Preparation of any derivative work, including the extraction, in whole or in part, of any images;
Any rental, lease, or lending of the program.
Copyright © 2011 Pearson Education Inc. All rights reserved.

2. Social Service Delivery
Public Social Services
Local, state, federal laws
Part of government
Bureaucratic hierarchy
Funded by taxes
Civil service hiring
Private Social Services
Agency bylaws
May have affiliation with national organizations
Shared management
Private sources of income
Agency standards for hiring
Copyright © 2011 Pearson Education Inc. All rights reserved.

3. Practice Context CSWE EPAS 2.1.9
Social services are typically classified as either public or private.
What are the benefits of a social service delivery infrastructure that is built on both public and private services?
Copyright © 2011 Pearson Education Inc. All rights reserved.

4. Copyright © 2011 Pearson Education Inc. All rights reserved.
Organizational Types
Agencies
Deliver social services
Associations
Advance purposes of membership
Provide membership services
Copyright © 2011 Pearson Education Inc. All rights reserved.

5. Social Service Settings
Primary and host
Sectarian and nonsectarian
Private for-profit and not-for-profit
Private practice
Urban-rural differences
Copyright © 2011 Pearson Education Inc. All rights reserved.

6. Practice Context CSWE EPAS 2.1.9
Geographic areas and jurisdictions influence how social services are delivered.
What challenges arise with respect to accessibility and availability of services in urban and rural communities?
Copyright © 2011 Pearson Education Inc. All rights reserved.

7. Copyright © 2011 Pearson Education Inc. All rights reserved.
Funding of Services
Grants
Community funds
Endowments
Fees for services
Insurance reimbursement
Purchase of service contracts
Copyright © 2011 Pearson Education Inc. All rights reserved.

8. Copyright © 2011 Pearson Education Inc. All rights reserved.
Issues in Funding
Privatization
Competition for funding among agencies
Protection of agency self-interest or agency turfism
Social triage to limit access to services
Copyright © 2011 Pearson Education Inc. All rights reserved.

9. Policy Practice CSWE EPAS 2.1.8
In times of economic crisis and budget deficits, many federally supported welfare programs are at risk of funding cuts and changes in eligibility rules?
What proactive steps can social workers take in the policy practice arena to address these emerging funding issues to ensure that benefits to need persons are not eroded?
Copyright © 2011 Pearson Education Inc. All rights reserved.

10. Social Work Professionals
Credentialing
Regulation of social work practice
State licensing and registration
Legal regulation
Copyright © 2011 Pearson Education Inc. All rights reserved.

11. Ethical Practice CSWE EPAS 2.1.2
Many human service practitioners self-identify as “doing social work” even though they lack social work credentials.
How does title protection, licensure, and legal regulation of social work protect clients and promote ethical practices?
Copyright © 2011 Pearson Education Inc. All rights reserved.

12. Paraprofessionals and Volunteers
Entry-level positions that augment professional services
Volunteers
Policy making
Administrative
Advocacy
Direct service
Copyright © 2011 Pearson Education Inc. All rights reserved.

13. Copyright © 2011 Pearson Education Inc. All rights reserved.
Self-Help Groups
Over 25 million people participate in self-help groups
Used both separate from and in addition to professional services
Format differs, based on principles of empowerment and mutual aid
Research evidence supports effectiveness
Copyright © 2011 Pearson Education Inc. All rights reserved.

14. Premier Service Delivery
Comprehensive, coordinated system of service delivery
Client-driven
Consumer involvement
Flexible funding parameters,
Broad eligibility
Focus on prevention
Provide services as social utilities
Copyright © 2011 Pearson Education Inc. All rights reserved.