1. The Relentless Pursuit of Better
Prepared for: Hood College
Date: April 25, 2016

2. Making healthcare better for all
“Our goal is nothing short of revolutionizing the face of healthcare. To let people resolve their issues quickly, easily and affordably–when, where and how they want.”
©2015 Teladoc, Inc. All rights reserved. 2

3. What are my out of pocket costs?
POS and EPO plans there are no cost to you or your family members
H.S.A Plan the deductible will apply and a $40 copay you and your
family members
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4. Talk to a anytime
Teladoc® is a national network of U.S. board-certified doctors available on-demand 24/7/365 to diagnose, treat and prescribe medication, if necessary, for many of your medical issues. It's quality care when you need it.
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5. Care delivered conveniently and securely,
however members want to receive it
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6. How does Teladoc work? Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
Complete
medical history
Step 2
Request consult
Step 3
Talk with a physician
Step 4
Resolve the issue
Step 5
Continuity of care
Step 6
Reconcile account
©2015 Teladoc, Inc. All rights reserved.

7. When can Teladoc be used?
When the physician is unavailable: no appointments; after hours
Schedule doesn’t permit traveling to see your physician (work, etc.)
On vacation or a business trip
For refill of recurring prescription (short term only)
Geographical barriers (distances to a provider’s office)
Pediatric care for any age
©2015 Teladoc, Inc. All rights reserved.

8. Effective resolution to a wide range of conditions
Top diagnoses
Sinus problems
Urinary tract infection
Pink eye
Bronchitis
Upper respiratory infection
Nasal congestion
Allergies
Flu
Cough
Ear infection
Prescriptions as needed
Best practices in prescription management
Appropriate prescribing following CDC guidelines
No controlled substances, psychiatric or lifestyle drugs
98% generic prescribing rate
Member convenience through e-prescribing
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9. National scale and coverage
We adhere to regulations in all 50 states with the capacity to support 100+ million members
VIDEO VISITS ONLY
WITH RX
PHONE VISITS ONLY, WITH RX
VISITS UNAVAILABLE
VIDEO OR PHONE VISITS WITH RX
©2015 Teladoc, Inc. All rights reserved.

10. Video http://www.teladoc.com/videos/how-teladoc-works/ 10
©2015 Teladoc, Inc. All rights reserved. 10

11. Its easy to set up your account.
Within minutes, they can be speaking to a doctor, getting a consult and addressing their issue.
If they need it, they can get a prescription sent directly to their pharmacy of choice. 91% get their issue resolved.
Which leads to a 95% satisfaction rate – otherwise known as member delight!
Its easy to set up your account
Visit teladoc.com
Click “set up account”
Provide required info
©2015 Teladoc, Inc. All rights reserved. 11

12. Getting started
It’s quick and easy to set up your account. And once your account is set up, a doctor is only a call or click away. 1
Visit Teladoc.com
Click “Set up account”
Provide required information 2 3
©2015 Teladoc, Inc. All rights reserved. 12

13. Completing your medical history disclosure
Informed doctors = better care
91%
resolution
Your medical history disclosure provides Teladoc doctors with the information they need to make an accurate diagnosis. You must complete your medical history disclosure to request a consult.
Online: Visit and log in to your account
then complete the My Medical History section
Call Teladoc: Teladoc can help you complete your medical history disclosure over the phone
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14. Requesting a consultation
When can you request
a consultation?
Anytime. Anywhere. 1
Log into your account at
Click Request a consult
Select the type of consultation you want
Provide a little information 2 3 4
The doctor will call back within one hour or the consult is free. Median response time is 8 minutes
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15. FAQs Who are the Teladoc doctors?
Teladoc doctors are U.S. board certified in Internal Medicine, Family Practice, Emergency Medicine or Pediatrics. Our doctors average 15 years practice experience and are licensed in your state. Our doctors incorporate Teladoc into their day-to-day practice as a way to provide people with convenient, affordable access to quality medical care.
Does Teladoc replace my doctor?
No. Teladoc doctors do not replace your primary care physician. Teladoc should be used when you need immediate care for non-emergent medical issues. It is an affordable, more convenient alternative to urgent care and ER visits.
Is the consultation fee the same price, regardless of the time of day or night?
Yes! Teladoc charges one flat rate per consultation.
How quickly can I talk to the doctor?
A doctor will call you back within an average of 16 minutes and likely within an hour. If you miss the doctor's call (whether you are away from the phone or you have anonymous call blocker on), you will be returned to the consult queue. Please note, the consultation request is cancelled if we are unable to reach you after three attempts.
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16. FAQs How do I pay for a prescription called in by Teladoc ?
When you go to your pharmacy of choice to pick up the prescription, you may use your health/prescription insurance card to help pay for the medication. Like any prescription, you will be responsible for the co-pay based on the type of medication and your plan benefits.
Can I provide consultation information to my doctor?
Yes. You can access your portable electronic medical record at anytime. Download a copy from your online Teladoc account or call Teladoc ( ) and ask to have your medical record mailed or faxed to you.
Can you provide services related to psychiatric or dental care needs?
Not at this time. Teladoc provides care for non-emergent medical issues.
If the Teladoc doctor recommends that I see my primary care physician or a specialist, do I still have to pay the Teladoc consultation fee?
Yes. Just like any doctor appointment, you must pay for the consulting doctor’s time.
How do I pay for the consultation?
You may pay with a credit card, debit card, or PayPal.
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17. User testimonials “The doctor called me back within 30 minutes.”
“I was at work not feeling well but didn’t want to leave work. So I decided to call Teladoc. It was a wonderful experience! The doctor called me back within 30 minutes. I spoke with him for about 15 minutes and he wrote me a prescription that I was able to pick up on my way home from work at my pharmacy! It was very convenient. Teladoc saved me money and I didn’t have to miss time from work.” Ann
“My son had an upset stomach.”
“One night my son had an upset stomach. I considered taking him to the emergency room but called Teladoc instead. The doctor suggested an over the counter medication and plenty of fluids. I’m thankful that I avoided the time and expense of going to the ER.” - Mary
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