1. For Web Events hosted by The Center
WebEx Tips
For Web Events hosted by
The Center

2. Installing the Cisco WebEx software
Cisco WebEx software is used for all live web events hosted by The Center. In order to join these web events, the latest version of the software must be installed on your computer.
If you are new to events hosted by The Center, you will need to install the Cisco WebEx software before attending your first web event.
Click here for instructions to install the WebEx software.
For technical assistance, visit or call WebEx customer service at:

3. Web event access information
For information about upcoming events…
SMPs, see the SMP Resource Center’s Web Event calendar, available on the “Events” tab of the SMP Resource Library.
SHIPs, log on at and go to the Calendar menu.
Please join the web conference first, then follow the prompts in WebEx to dial in to the call. This allows all participants to see who is attending and who is speaking during Q & A.
If you need closed captioning for an event, please contact the Center for instructions in advance (at least one business day prior to the event):
SMPs,
SHIPs,
Click here for additional web event access instructions.
For technical assistance, visit or call WebEx customer service at:

4. Enter your state after your name
To have your state abbreviation appear behind your name on the web event, enter your state after your last name in the “Last name” field when you register, and also if prompted to enter your name when you join:
Two-letter state abbreviation if you are with a SHIP or an SMP (Smith – ST)
“ACL” if you are with ACL (Jones – ACL)
“Center” if you are with the SMP Resource Center or SHIP TA Center

5. Viewing WebEx recordings
Recordings of most Center-hosted webinars are available!
SMPs, please see the SMP Resource Library.
SHIPs, please log in at and go to the Resource Library.
The first time that you view a WebEx recording, you will need to download the WebEx player software.
Click here for instructions to download the WebEx player.
For technical assistance, visit or call WebEx customer service at:

6. If you call in using your computer audio, please test your speaker and microphone!
1) Click the link in the audio connection box to “Change settings.”
2) Click the button to test your speaker.
If you do not have a microphone connected, we will not be able to hear you during the webinar!

7. Using the “Call Me” Option
If you choose the “Call Me” option, you will be prompted to type in your direct phone number, then WebEx will call you. When you answer, you will be connected to the audio and you will not have to enter any codes.
*Note: this option does not work if you use an extension. You must enter a direct line.

8. Don’t be a call-in user!
Find your name in the “Participants” panel on the right.
Do you have a phone next to your name? (like Sara)
If not, click the “Phone” icon to dial in and enter ALL of the codes provided.
TIP: Your individual attendee ID is unique to YOU and ties your name to your phone line in WebEx!

9. Please mute your line in WebEx
Find your name in the “Participants” panel on the right.
Click your mute button (to the right of your name).
Tip: If you want to talk later in the session, click your mute button again to un-mute your line.

10. Raise your hand in WebEx
Find the “Participants” panel on the right.
Click the hand button to raise your hand. A hand will appear next to your name.
Tip: To lower your hand, click the hand button again.

11. Answer yes / no questions
Find the “Participants” panel on the right.
Click on the “feedback” dropdown arrow in the lower right corner
Click the green checkmark for “yes” or the red x for “no”.
Tip: You can also applaud or laugh any time you’d like!

12. Use the pointer arrow
First, click the “Marker” icon in the upper left corner to open your annotation tools.
Pointer Arrow: Click the pointer arrow, then click on the screen where you want your arrow to appear.
Eraser: To remove your pointer arrow, click the arrow next to the eraser and select “clear my pointer”.

13. See who is speaking
Look in the upper right corner of the Participants panel to see who is speaking.
Tip: To see who else is on the event with you…
In the “Attendees” section, click “View all attendees”.

14. Manage your panels
On the right side of the screen, use the arrow and x to open and close the Participants panel, chat panel, and polling panel (if available).
Tip: To re-open a closed panel, use the icons in the upper right corner.

15. Use “full screen view”
1) To see the presentation in full-screen view, click the double-arrow in the upper right corner (next to the Participants panel).
2) To access your panels in full-screen view, move your mouse to the top of the screen and a toolbar will appear.
3) To return to normal view, click the “Return” button.