1. Benefits of Business Relationships with (insert company name here) A PPMS Certified (Agency/Firm)

2. ACA International’s PPMS
ACA International is the Association of Credit and Collection professionals, representing 5,500 members worldwide, including third-party collection agencies, attorneys, creditors, asset buyers and vendor affiliates.

3. ACA International’s PPMS
ACA’s Professional Practices Management System (PPMS) is a management system based upon developing, implementing and adhering to professional practices and policies.

4. What is PPMS Certification?
Certification is the final step in the PPMS process that requires:
Developing and documenting a PPMS
Implementing the PPMS elements to create an efficient, streamlined process that is consistently maintained, resulting in high-level business practices to optimize the services offered to you
Rigorous inspection by a local CPA firm

5. How Does Our PPMS Certification Benefit You?
Client services issues are quickly resolved
Client satisfaction is continuously measured
Effectively trains our staff to be proficient and client-focused
Increases overall efficiency for better customer service
Improves data security and physical security
Improves solutions to compliance issues
Improves disaster recovery tactics
Company-wide commitment to quality assurance
Documented procedures for consistent performance

6. Client services issues are quickly resolved
Certified PPMS (agencies/firms) determine how best to meet your needs and expectations with a formal comparison of your requirements against the agency’s ability to meet those requirements
(Insert testimonial here)

7. Client satisfaction is continuously measured
Certified PPMS (agencies/firms) document baseline expectations for quality in order to measure performance and improvement.
(Insert testimonial here)

8. Effectively trains our staff to be proficient and client-focused
Certified PPMS (agencies/firms) are committed to continuous improvement through on-going education at all levels of the company.
At (insert agency/firm name here), our collectors have completed:
(list training or certificates here).
(Insert testimonial here)

9. Increases overall efficiency for better customer service
Certified PPMS (agencies/firms) implement 18 elements, all of which work together to provide a streamlined, continuous-improvement process that increases efficiency and, in turn, customer satisfaction
(Insert testimonial here)

10. Improves data security and physical security
Certified PPMS (agencies/firms) provide peace of mind with extensive data controls in place for:
identification
storage
security
maintenance
(Insert physical security points here)
(Insert testimonial here)

11. Improves solutions to compliance issues
Certified PPMS (agencies/firms) perform internal management audits on a regular basis to ensure, among other things, that regulatory requirements are being met
(Insert testimonial here)

12. Improves disaster recovery tactics
Certified PPMS (agencies/firms) include a detailed disaster recovery plan to ensure they don’t miss a beat while working your accounts.
(Insert testimonial here)

13. Company-wide commitment to quality assurance
Certified PPMS (agencies/firms) have policies and procedures in place at every level of the organization to allow not only for the identification of potential problems, but also for the systematic review of identified quality issues and the development of corrective action plans.
(Insert testimonial here)

14. Documented procedures for consistent performance
Certified PPMS (agencies/firms) have a company-wide system of written policies, procedures and work instructions to ensure that work is done the same way – the right way – every time.
(Insert testimonial here)

15. Experience the Benefits
Through ACA’s PPMS, (insert agency/firm name here) is well-qualified to meet your revenue cycle needs. We look forward to sharing the benefits of PPMS with you.