1. CIO Council Digital Video Services Harvard Web Publishing
December 15, 2015

2. 11/8/2017

3. Digital Video Services
Agenda
Past
Present
Future

4. Digital Video Services
Quick History
VPT and SAN
Matterhorn (Opencast) based pilot halted
Commercial vendor selection
Mediasite endorsed by CIO Council
Kaltura contract consolidation
3Play closed captioning contract signed
my.Mediasite at HMS
Course provisioning automation [Canvas integration] (Fall 2015)
HILT grant – spend slower than planned
Current running planned deficit – financial model roadshow next Spring

5. Digital Video Services
Service Catalog
Service Description
End to end lecture capture and other video
Build & manage a self-service portal for faculty, TF or AV teams to request lecture capture (build on Mediasite)
Build & manage a portal for AV teams to ingest videos that are not captured through Mediasite recorders (integrate with Kaltura, Mediasite and current & future storage solutions)
Strategic Vendor Management
Manage contract, track usage, coordinate release upgrade & testing
Provide development support
Integrate with other systems / platforms
Support systems integration at school level
Other custom development
Streaming (live or on-demand)
Provide a self-service live streaming service for non Mediasite / non Kaltura users based on AWS Wowza
Provide a streaming service for on demand video for non Mediasite / non Kaltura users based on AWS Wowza
3-4 FTEs

6. Digital Video Services
Service Catalog
Service Description
Accessibility
(3Play)
Provide / promote accessibility best practices and guidance
Manage captioning vendor contract, define & manage account provisioning & billing process, track usage
Provide a “do-it-yourself” captioning tool
Video Consulting & Outreach
Build, manage and nurture a video community to foster collaboration, sharing and adoption of best practices
Work with video community to define video related policies (retention, metadata, archive format, accessibility, preservation)
Provide consultation to schools to address their specific video needs
Storage / Archive
Work with video community to define video archive requirements and work with HUIT to identify viable solutions
Incorporate the storage / archive solution into the video platform
3-4 FTEs

7. Digital Video Services
Fall 2015 Stats (Mediasite)*
6,174 lectures and events
5,584 hours recorded
25,481 hours watched
4,757 unique users
Mediasite Recorder Usage
*Through Dec 4, 2015

8. Digital Video Services
Integration with Canvas (Lecture Video)

9. Digital Video Services
Projects
VPT retirement (~18,000 videos)
Video delivery platform
Canvas integration/provisioning
OpenScholar integration
my.Mediasite enablement (IAM, Grouper)
Strategic storage
FAS video workflow renewal
FAS lecture capture expansion
Financial Model
Policy

10. Harvard Web Publishing

11. Training/Certification
HWP | Client Services Approach
To be developed
To be clarified
Serving all of the Harvard Community
Hosted Platforms
Implement Web
Solution
OpenScholar
x iSites
Wiki?
Blog?
Survey Tool?
SharePoint?
Mobile?
Social?
Wordpress?
Drupal?
Self Host?
Web
Advisory
Services
FFS based on $133/hr
Product TBD .
Direct to Partner
Product TBD
Cost of Sale
Retainer Model
Enable Self-Service
Solution TBD
Intranet?
Supporting
Auth.
DNS
Redirect
Video
Hosting?
Search?
Support
Training/Certification
Financial Model

12. Standard iSites Major bottlenecks to migration
Group granular permission support
Level 3+ data
Video hosting and integration
Office hours
Publishing workflow

13. Appendix

14. Mediasite Supported Use Cases Kaltura Supported Use Cases
Digital Video Services | Why Multi-Vendor Approach?
Different vendor meets different use cases
Mediasite Supported Use Cases
Kaltura Supported Use Cases
Primary Use Case: End to End Lecture Capture
Primary Use Case: Events Video on Demand & Live Streaming
End to end classroom / lecture capture with automated workflow
Live streaming of events that require excellent quality
Record multi-stream videos
Manage and distribution of videos that require
More customization in video player
More control in embedding video player
Tighter integration with social media features
Regular live streaming
Higher quality video / production
Self-service desktop recorder
Can store non video assets (pdf, doc, pptx, images)
Personal video portal (My Mediasite)

15. Digital Video Service | Community Management
Mediasite Community Meetings:
Every week there is a webex meetings where all the schools that use Mediasite calls. We talk about any issues, questions, and success stories that the schools are having. Its a time to share information, lesson learned and any updates that are coming.  Schools find this extremely helpful as they can share what they are currently doing and how they trouble shoot some issues that they may have had. Ask one another questions and experiences. 
Other internal Mediasite community meetings arranged as needed (e.g. provisioning automation kickoff discussion)
Kaltura Community Meetings:
This occurs quarterly or bi-annually
Majority to all of the Kaltura users get together with Kaltura to talk about their use cases, issues, or concerns.. They also express their product feature requests that would help them in their workflows
Kaltura also gives updates / demos on new features that are releasing or what they are currently working on

16. Digital Video Services | Solution Usage
School/Dept
# Mediasite
Recorders
Mediasite
Storage
Hours
Kaltura
KMC
Contract**
EPS 1
552GB 40 -
FAS
2 + 1 mobile
22,626GB*
1,102
GSD
3,424GB
188
10TB
GSE
ordered
31,951GB
2,270
5TB
HKS
5,190GB
270
HSPH 8
59.684GB
2,520
HMS 6
N/A
HBS
HLS
HPAC 2
IOP
20TB
SEAS
HBP
30TB
*Includes: GSE recorded for FAS
**Storage + Bandwidth

17. Digital Video Services | MyMediaSite Overview
“Record, upload, and share video – anywhere”
Desktop recorder
Mobile video and uploads
User content management – organized, secure, and manageable
Sharing
Editing
HMS has released (able to locally integrate with IAM infrastructure)
Can launch from Canvas
Next steps: IAM integration and policy

18. Digital Video Services
Mediasite
Matterhorn (DCE)

19. Digital Video Services
Mediasite

20. Digital Video Services | Science Center SAN

21. Digital Video Services | Workflow

22. Standard iSite WG Questions
If staff or faculty in their schools use self-service to create an OpenScholar site, will the school be charged for hosting and support?
If staff or faculty in their schools work with the school IT and/or the iSites Migration team to migrate to OpenScholar will the school be charged (or not charged) the same fee for hosting and support?
If staff or faculty in their schools work with HWP, what is the cost of migrating an iSite to OpenScholar and are the hosting and support charges (or not charged) the same as for #1 and/or #2?
How will schools be billed – who pays for any fees hosting and support, is it the department that has the website, or IT, or someone else?
What if students create OpenScholar sites, how do you know which school they come from (they use g.harvard accounts)?
Will there be a charge for hosting and support if a school moves an iSite to the Wiki, Google sites, or SharePoint? 
What is the status of blogs.harvard.edu?