1. Evanston
illinois
AGCCP 2016 Social Media, Messaging & Bots – What’s Next?
Luke Stowe
Digital Services Manager
May 12, 2016

2. What we’ll cover Current social media landscape Messaging apps & SMS
Bots – what are they & some examples
Build your own bot!
Q&A
Housekeeping: Conversation is welcomed. Try to tie back to 311, contact center, customer service. Not Facebook 101. Contact me for training advice.

3. AGCCP Family

4. POTUS talking Evanston

5. Chattanooga 2017

6. Social media platform grow

7. Facebook messenger

8. Facebook messaging settings

9. Facebook messenger code

10. Facebook live

11. Twitter Still the best customer service platform
#1 news app in Apple store
Important for media outlets & journalists
Works best in conjunction with social media management tools like HootSuite, Sprout Social, Buffer, etc.
Twitter Flight School (

12. periscope Live video streaming app Integrates with Twitter
Now supports more than 24 hour archiving
Periscope hit 200 million broadcasts on its 1st birthday (and 1 million hours of live streams every single day)

13. Linkedin showcase pages

14. instagram

15. pinterest

16. YOUTUBE

17. snapchat
Snapchat announces users are watching 10 billion videos a day on the app, up from 8 billion in February.
They also stated that more than 1/3 of Snapchat’s daily users create Stories (collections of photos and videos from the last 24 hours).
Terrific platform for under 35 crowd, but will continue to “age up”

18. #SocialGov Stars

21. WHatsaPP

22. Kik, line, viber, wechat

23. Amazon echo - Alexa

24. Contacting Evanston 311

25. Afterhours message

26. Snow Bot

27. Fundraising bot

28. Restaurant inspection bot

29. SLACK

30. Cnn, FB messenger & news Bot

31. Viv (SIRI 2.0) Video

32. Bots!