1. E-administration workshop
Public Private Partnerships Microsoft partnering with Governments, Society and Industry Joep van Leersum Regional Business Development Manager Government Microsoft Middle East & Africa
Nabil Medkouri Marketing Manager Microsoft Morocco
E-administration workshop
Rabat, March 2003

2. Agenda Challenge for Governments Modernizing Government Services
Strengthening economic development
Meeting broader societal goals
Questions & Answers
Agenda

3. Challenge for Governments
“Build competitive and dynamic knowledge-based economy, capable of sustainable economic growth with more and better jobs and greater social cohesion”

4. Challenge for Governments
Modernizing
Government
Services
Strengthening
economic
development
Meeting broader
societal goals

5. Modernizing Government Services Governments Today: Disconnected Islands
One interaction to accomplish a task…
Web Services:
Government organizations become transparent
Traditional Interactions:
Multiple interactions with multiple organizations to accomplish a task…
Web Portals:
Information more exposed to some extent

6. Library & Community Center
Modernizing Government Services Government and Constituents as centric services Core
Licensing
Justice & Public Safety
Tax & Revenue
Postal Service
Social Service
Defense
Education
Health & Human Services
Healthcare
Transportation
Licensing
Justice & Public Safety
Tax & Revenue
Postal Service
Social Service
Defense
Education
Health & Human Services
Healthcare
Transportation
Work
Home
School
Library & Community Center
Mobile
Kiosk

7. Modernizing Government Services a few examples in the region
Agence Nationale de la conservation Foncière: Land Management Registration System
Lebanon's Directorate of Health and Social Services (DHSS):
Improving the Quality of Patient Care
Dubai Ports and Customs: e-Mirsal On-Line Customs Services
Spanish Tourism Portal : Local & Regional Tourism business Ecosystem
Office of the Minister of State for Administrative Reform, Lebanon: Informs Portal

8. Challenge for Governments
Modernizing
Government
Services
Meeting broader
societal goals
Strengthening
economic
development

9. Strengthening economic development Offices in 12 countries
Algeria 00
Rabat 02
Tunis 99
Casablanca 93
Beirut 99
Jordan 01
Kuwait 99
Cairo 95
Bahrain 03
Qatar 03
Riyadh 96
Dhahran 97
Abu Dhabi 98
Dubai 91
Jeddah 97
Muscat 01
270 Million people – 4% of WW

10. Strengthening economic development Offices in 12 countries
Lebanon
Partners: 372
ISV’s: 23
Morocco
Partners: 700
ISV’s: 8
Tunisia
Partners: 450
ISV’s: 7
Kuwait
Partners:435
ISV’s: 11
Algeria 00
Rabat 02
Tunis 99
Casablanca 93
Jordan
Partners:
260
ISV’s: 30
Algeria
Partners: 350
ISV’s: 8
Beirut 99
Jordan 01
Kuwait 99
Bahrain
Partners:42
ISV’s: 24
Bahrain 03
Qatar 03
Qatar
Partners:65
ISV’s: 2
Egypt
Partners: 1600
ISV’s: 300
Cairo 95
Dhahran 97
Dubai 91
Saudi Arabia
Partners: 237
ISV’s: 40
UAE
Partners: 619
ISV’s: 150
Abu Dhabi 98
Riyadh 96
Oman
Partners: 70
ISV’s: 20
Jeddah 97
Muscat 01
5200 Partners , 623 ISVs

11. Strengthening economic development Points of focus for PPP
ICT Industry Development
Development of Ict Policy
Exchange of best practices
Generation of Arabic content

12. Strengthening economic development Opportunities for Engagement
Partner & ISV Development Programme
Open Application Sharing Programme
Local Language Interface Programme (LIP)

13. What is in LIP? A Desktop solution for both Windows and Office.
Focused on the User Interface.
Office Standard based and WindowsXP:
WindowsXP (Home/PRO)
Office 2003 STD: Word, Excel, PowerPoint and Outlook.
One size fits all. No customization.
Spell checker when possible (word list only in most cases).

14. Strengthening economic development Opportunities for Engagement
Partner & ISV Development Programme
Open Application Sharing Programme
Local Language Interface Programme
Government Security & Shared Source Programme

15. Strengthening economic development GSP is Partnership
Information exchange and Feedback
Partnership visit to MS Headquarters in Redmond:
Meet developers
See how Windows is built
Review Source Code
Discuss specific needs

16. Strengthening economic development GSP is Access
Access to source code of Windows 2000, Windows XP, Windows Server 2003, and Windows CE
Access to Microsoft security experts
Access to training
Access to documents relating to security
Access to information about how Microsoft implements security on its own networks

17. Challenge for Governments
Modernizing
Government
Services
Meeting broader
societal goals
Strengthening
economic
development

18. Meeting broader societal goals Social & Economic inclusion
Education and lifelong learning
Access to technology and skills development
Employability and adaptability
Digital inclusion
Extend the availability and accessibility of IT to all individuals in society
Provide skills training and assistance to communities that are under-served or disadvantaged

19. Meeting broader societal goals Education
Components required for Government to be successful
Access
Infrastructure
IT Skills
Localized Content
Technical Support

20. Meeting broader societal goals The Future of Education
The school computer
The school network
Anytime Anywhere Learning
The computer room
E-Learning
The future

21. Partnering in Meeting broader societal goals Social & Economic inclusion
Partners in Learning
Unlimited Potential
Language Interface Programme
Digital Inclusion: Availability of appropriate and affordable technologies
Partner & ISV Development Programme

22. Microsoft’s contribution to Education Partners in Learning
Empower schools to significantly raise the level of ICT Literacy amongst their staff.
Support teachers and schools develop cultures of innovation.
Work with schools in preparing students for the digital workplace
Program elements
Grants
IT Academies
Innovative Teachers
Fresh Start
School Agreement

23. Microsoft’s contribution to Lifelong learning Unlimited Potential
Promote lifelong learning for underserved youth and adults through technology skills training in community based centers
Partnering with local organist ions to make community technology and learning centers (CTLC) more successful and sustainable by providing
Technology support (setup and ongoing)
Microsoft employee engagement
Technology curriculum
Best practices exchange through UP Support Network
Bring innovative, social benefit technology solutions to scale through cash investments

24. Unlimited Potential – Arab Region
Projects in Algeria, Bahrain, Dubai, Egypt, Jordan, Kuwait, Lebanon, Morocco, Tunisia, UAE, Saudi Arabia
More 200 new CTLCs planned for 2004
Community development
Women’s empowerment
Civil servant training
Youth empowerment
$2.5 million committed with goal of serving 1million individuals
Cash donation
Software
Curriculum
IT expertise & employee support

25. Ministry of Education, Jordan Partnership in practice
Jordan Education Initiative:
Discovery Schools
Lifelong Learning
Jordan ICT Industry Development
Microsoft through PiL:
Develop and implement ICT curriculum
Training teachers in ICT skills
Support Knowledge Stations
Set up a support center for schools
Build an Innovative Teachers Network portal
Provide a virtual digital library
Offer affordable software solutions to schools

26. Ministry of Education, Egypt Partnership in practice
Improve speed and quality of education while addressing under use of ICT in partnership with MOE:
Access of students and citizens in rural areas to higher and specialized education
Community of students and teachers leveraging Internet
Improve productivity of MOE employees
Junior Developer Initiative
Middle East Center for Innovative Education Technology
Identity technology solutions for education
Train teachers
Share best practices

27. Youth Centers in Morocco
ICT Skills and access for every young
10 CTLC in youth centers
Partnership with SEJ, UNDP drives other local and international partners
Provide access, IT skills
Train the trainers and provide software and curriculum
Leverage the center as platform for development programs and micro-enterprise incubation

28. Unemployment Graduate in Morocco
Preparing University Graduates to workforce
300 university graduates
IT skills development Internships at Private Sector and Multinationals
Career Fair
70% had secured jobs before program completion, 90% are still in the Jobs
Partnership with Private Sector & Government

29. Jordan Knowledge Station
Towards a Knowledge Base Society
Technical Support for 75 existing KS
Capacity Building for Trainers
Community based projects
Management & Sustainability Programs
Evaluation and impact assessment
In partnership with the King Abdullah II Fund, National Information Center & the government

30. Youth Empowerment - Egypt
Preparing young people to the SME industry
150 young men and women (50% women)
IT skills development & Business Skills
Internships at Private Sector and Multinationals
Funding Small Business
Create the Market through partners
Partnership with the Future Generation Foundation, Integrated Care Society, RITSEC, Social fund and Women Council

31. Think Quest Africa Young people: Critical Learners and Thinker
New Style of learning
10,000 learners, educators, parents, from 17 African country participating in TQA
Library with more than 1000 educational web site
Collaboration, engage learning, teamwork, IT & management skills

32. Mobile Electronic Library – Lebanon
Towards a digital inclusion
Mel Electronic Library
Launched in 2003
10 PC, internet access and solar power
Trained more 1150 person from rural areas
In Partnership with Merci Corp, local schools/community and USAID

33. Conclusion Making the knowledge based economy a reality
Through Public Private partnerships:
PPP’s help to be creative in reducing digital divide and capacity building through the transfer of knowledge (broad audience: Underserved area’s, Youth, Women, ...)
Modernizing Government is not only about technology, but about bringing down internal barriers and one single point of entry (outside in instead of inside out)
The Government in partnership with Private Sector offering adaptable programs (such as GSP, LIP, OAS, best practice sharing ...) can consolidate national economic development

34. © 2003 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.