1. Funded Agency Channel overview
Procurement and Contract Management Branch Corporate Services Department of Health and Human Service

2. Funded Agency Channel (FAC)
FAC is a shared service across the Department of Health and Human Services (DHHS) and Department of Education and Training (DET) (the departments).
Launched in 2002, FAC is managed by the service agreement communication team within the procurement and contract management branch of DHHS.
FAC was established to provide information and resources online to support the business relationship between the departments and funded organisations.
It is the primary online business and communication tool with organisations funded by the departments.

3. FAC target audience All staff within funded organisations:
Boards of management
Senior executives
Middle managers (including finance, human resources and administrative managers)
Unit and program managers with management or administrative responsibilities
Staff responsible for meeting performance targets
Relevant departmental managers and staff in divisional, area and central offices.

4. FAC objectives
To provide registered users with secure access to organisation specific material within My Agency including:
Service agreement information for current, future and previous financial years
Payment schedules, payment advices, invoices and the progress of service agreement variations
Performance reports for funded activities
Interactive modules which allow online submission of certain compliance records such as service agreement compliance certification (SACC), as well as monthly online service delivery tracking (acquittal) of certain activities.

5. FAC objectives
FAC also provides publicly available information and resources to support organisations with service agreement management:
Service Agreement Information Kit
Incident reporting
Departmental policies
Data collections and other reporting requirements
Information technology
Records management.

6. Who has access to FAC? Public user: Funded organisation user:
Anyone who is not currently logged into FAC: public users can access all areas of FAC home page except for the secure area - My Agency
Funded organisation user:
Single organisation - view all financial and performance information relating to their nominated organisation
Multi organisation - above access for two or more nominated organisations
Case managers – can access case manager training but do not have access to any financial information or reports
Departmental user (both departments):
Able to access all areas of My Agency for any organisation

7. FAC Home Page

8. FAC Home Page Currently being redeveloped Spotlight /News and Events
Latest information of interest to funded organisation users
Accessing My Agency
Training calendar
Using FAC
user guidelines and videos
Popular links and systems
Not for profit compliance support centre
About service agreements
Service agreement information kit
Incident reporting

9. eBusiness login screen for funded organisation users
Contact eBusiness about:
registering for eBusiness (Funded Agency Channel)
resetting passwords
or call Select option 1 for assistance with eBusiness

10. Accessing training and user guides
Training is provided by the department to registered FAC users from funded organisations
Training is free of charge
Users can access the training calendar and register for training via the training link on Home page of Funded Agency Channel
User guides
User guides and videos can be found under My Agency on the Home page
E.g. of user guides: How to submit SACC, How to change ebusiness password.
E.g. of videos: How to submit SACC, How to view Service Delivery tracking reports

11. eBusiness portal
The ‘security door’ for accessing departmental applications
Registration for funded agency channel and other applications such as CRISSP and RIDS
Individuals must register themselves. It cannot be done on someone else’s behalf
More than one person can register per organisation
Organisation Authority (OA) in each organisation approves access requests
Forgotten passwords – use the automated password reset then if you do not get a response within two hours
Ensure address is current as this is where the new password is sent (update My Profile)
Organisation cannot be found in eBusiness -

12. My Agency

13. My Agency Service Agreement Module Data and performance Resources
Contains secure service agreement related information and performance reports for each funded organisation
Data for inclusion in My Agency is gathered from a variety of program areas to provide organisations with a single point of access for all their data/reporting requirements
Data displayed in My Agency cannot be updated directly within My Agency
All changes to data must be made directly into the system from which the data has been gathered, e.g. HACC MDS, and then changes will be transferred to My Agency

14. Resources Links to a number of resources aimed at funded organisations
State Government of Victoria insignia
Planning and research

15. Data and performance
SAM reports provide organisation specific data from the Service Agreement Module (SAM) for current, past and future years’ service agreements

16. Data and performance
Organisation specific reports funding, performance measures, payments made to your organisation.
Covers agreements DHHS and DET which may include Adult Community and Further Education (ACFE) Live Learn Local
Organisation user report
Data shown in reports is extracted at 7:00 am daily

17. User details Organisation User Report
Displays all registered users for your organisation
If one of these people leave your organisation so we can organise to remove them from all systems (FAC, SAM and eBusiness)

18. How is a service agreement structured?
Each funded organisation has at least one agreement with one department, but may have an agreement with more departments
Each agreement contains one or more activities which are grouped in services plans and divisions that fund the activities i.e. Community participation can include neighbourhood house and men’s sheds activities
Each activity has one or more sub-activities that may provide further description of the service to be provided.

19. How is a service agreement structured?

20. Reports
For all reports, the first page is a heading page, data is on the second page
Different parameters can be selected e.g. department, financial year, agreement number, service plan, area
After changing parameters, view report refreshes the data

21. Structured reports
A number of reports designed to be printed as PDF A4 landscape
E.g. SAM02b-Current funding report

22. Current financial year reports
SAM03 – Invoices
Displays all invoices paid to date

23. Current financial year reports
SAM04 – Payment Schedule
Displays the current version of the payment schedule

24. My Agency - Service Agreement Information
Service Agreement Module (SAM)
A cut down organisation view of the departments’ service agreement management system SAMS2
Service Agreement Module Information
How to use SAM and My Agency – links to documents and videos

25. Service Agreement Module (SAM)
An organisation view of the department’s SAMS2 (Service Agreement Management System) application and provides service agreement information in real time for funded organisations
Organisations can accept first time agreements, change organisation staff member contact details and upload compliance documentation through SAM
SAM contains information from 5 September 2011 onwards – all previous year service agreement information is available under historical service agreement reporting (under Previous financial year reports 2011/12 – /14 under data and performance).
Please refer to the Service Agreement Module User Guide for organisations in your handouts for more information about SAM.

26. Service Agreement Compliance Certification

27. Contact us Before calling the helpdesk refer to : User guides Videos
Training calendar
Service Agreement Information Kit
FAC User support (Helpdesk):
Phone: Funded Organisations: (option 1 then option 5)

28. Funded Agency Channel overview
To receive this publication in an accessible format Service Agreement Communications Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. © State of Victoria, Department of Health and Human Services, July 2017.