1. Team Building and Assessment

2. Why the Emphasis on Teams?
Role as the Business Advisor to Acquisition Team
Declining Program Budgets and Workforce
Maximize Human Resources
Information Technology Revolution (working in virtual teams)
Global Business Environment
Personal Perspective
This is the environment you work in to be successful

3. What is a Team?
A group of people in a collaborative relationship working toward a mutual goal—a goal that dominates all other individual and sub-group goals—a goal for which every team member is mutually accountable.

4. A Team Is…. A small number of people With complementary skills
Having a common purpose
With clear goals
And shared accountability
Who are committed to accomplishing something

5. Building the Team Teams don’t just happen—They are built!
Teambuilding is the process of deliberately creating a team from a newly-formed or existing group of people.
Teams go through stages of forming, storming, norming, performing and transforming

6. Top Ten Reasons Teams Fail From Ken Blanchard’s Leading at a Higher Level
Lack of a sufficient charter that defines the team’s purpose and how it will work together to achieve that purpose
Inability to decide what constitutes the work for which they are inter- dependent and mutually accountable
Lack of mutual accountability
Lack of effective leadership and lack of shared leadership
Lack of norms that foster creativity and excellence
Lack of planning
Lack of management support
Inability to deal with conflict
Lack of training on all levels on group skills
Lack of resources to do the job, including time

7. Focus on the Five “C”s Commitment Communication Cooperation
Contribution
Caring
From “In Search of Effective Teams” – See Appendix A

8. Team Ground Rules
Agreed-upon guidelines (or norms) for individual and team behavior.
Define expectations members have of themselves and for each other regarding how they will work together.
Aid achievement of team objectives and make the experience meaningful and enjoyable.

9. Areas Appropriate for Team Ground Rules:
Team member attendance and promptness
How decisions are made
Dealing with conflicts
Team member participation / contributions
Team member roles/assignments
Team communications

10. Team Ground Rules—Some Examples
Start on time/end on time
Don’t shoot the messenger
One speaker at a time
Everyone is encouraged to participate
Come prepared
No long-winded speeches
Collaborate—strive for win-win
Have fun!

11. CON 360 TEAM Materials & Feedback
On-Line Article “In Search of Effective Teams”
In-Class team projects and presentations
Use of “feedback loop” to assess both individual and team performance
Week One (Friday) individual feedback (using note cards)
Week Two (Thursday) team feedback (brief to the class)

12. The Importance of Feedback
What is feedback?
The process of giving someone accurate information about the impact of their behavior on you, others, and completion of a task.
Why give feedback?
To motivate someone to continue a behavior that increases their effectiveness
To motivate someone to stop using a behavior that makes them less effective
What are the benefits?
— change behavior — enrich relationships
— improve performance — reduce stress 6

13. Johari Window
Luft and Ingham called their Johari Window model 'Johari' after combining their first names, Joe and Harry.

14. Do’s and Don’ts of Giving & Receiving Feedback
Giving Feedback:
Be specific
Focus on what the speaker can change
Use “I” statements (speak for yourself)
Speak to the person, not to the teacher or others
Receiving Feedback:
Listen to all feedback before commenting
Seek to understand (not necessarily to agree)
Ask for clarification, if needed
Do not defend or justify or explain
Treat as a gift… Say “Thank-You” 6

15. “I like the way you…”
“I wish you would have…”

16. SBI Feedback Model Situation is: Behavior is: Impact is:
The specific event or circumstance
Behavior is:
Observable Action
Verbal Comments
Nonverbal behaviors and signals
Mannerisms
Impact is:
What I think, feel or do as a result
I saw … I heard … I felt … I thought …
It is not an interpretation of judgment on motivation or intent
Feedback that Works – Sloan R. Weitzel (Center for Creative Leadership) 6

17. Giving & Receiving Feedback
Instead of, “Chris, you were really effective in the team meeting today – thanks!” …
“Chris, at the end of the team meeting this morning [situation], I liked the way you gave a summary of the key action steps we had discussed [behavior]. I was really glad you did that [impact on me].
Instead of, “Pat, you were really rude yesterday.” …
“Pat, during our conference call yesterday afternoon [situation], I noticed that you interrupted others and me on several occasions [behavior]. I felt frustrated at times [impact on me],
Center for Creative Leadership 6

18. CON 360 Individual Feedback
Hand out blank note cards first Monday
During the week, use note cards to record feedback for each of your team members
Feedback session at end of week one
Team members read and provide cards to each other

19. CON 360 TEAM Assessment
Teams discuss “Characteristics of Effective Teams”
Teams identify and report out
Top two team strengths
Two actions which would improve future team performance