1. Art of Saying “NO” Presented By “An Ordinary Mortal “

2. An Ordinary Mortal

3. Art of Saying “No”
An Ordinary Mortal

4. Art of Saying ”No" Value your time Know your priorities
Practice saying no
Don’t apologize
Stop being nice
Pre-empting
Get back to you
It’s not you, it’s me
An Ordinary Mortal

5. How To Say “No” Find your yes Sleep on it
Sandwich the no between two yeses 
Make sure you’re actually saying “no”
Be prepared to repeat yourself
An Ordinary Mortal

6. Art of Saying “N0” Appropriate No Inappropriate No
Am I already working on several important assignments that leave no time for this one?
Can I delegate some of my other work to make room for this assignment?
Can I put some of my other assignments on the back burner while I work on this one?
Will taking on this assignment cause harm to my other work?
Do I lack the skills or information necessary to complete this assignment?
Am I the best person to successfully complete this assignment?
The project looks too difficult.
I'm in the middle of planning my wedding and can't focus on anything right now.
I can’t be bothered.
I’ve done enough for you already.
No one else on the team is asked to do as much as I’m asked to do.
An Ordinary Mortal

7. Art of Saying “No”
If you're saying something serious, notice whether you smile or not. Smiling gives a mixed message and weakens the impact of what you're saying.
If someone comes over to your desk and you want to appear more in charge, stand up. This also works when you're on the phone. Standing puts you on even eye level and creates a psychological advantage.
If someone sits down and starts talking to you about what they want, avoid encouraging body language, such as nods and ahas. Keep your body language as still as possible.
Avoid asking questions that would indicate you're interested (such as, 'When do you need it by?' or 'Does it really have to be done by this afternoon?' etc.)
It's all right to interrupt! A favourite technique of ours is to say something along the lines of, 'I'm really sorry; I'm going to interrupt you.' Then use whatever tool fits the situation.
An Ordinary Mortal

8. Art of Saying “No”
Pre-empt. As soon as you see someone bearing down on you (and your heart sinks because you know they're going to ask for something), let them know you know: 'Hi there! I know what you want. You're going to ask me to finish the Henderson report. Wish I could help you out, but I just can't.'
Pre-empt two. Meetings are a great place to get landed with work you don't want. You can see it coming. So to avoid the inevitable, pre-empt, 'I need to let everyone know right at the top, that I can't fit anything else into my schedule for the next two weeks (or whatever).'
An Ordinary Mortal

9. Thank You
An Ordinary Mortal