1. The Importance of a Good Start
The Importance of a Good Start
Sue Ascott – Director of Learning & Development

2. Engage · Inform · Inspire
Overview of ACC
Importance of good induction – and beyond
The Care Certificate
Giving a ‘good start’
Share good practice

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Who are ACC?
Provide courses of learning for Residential Care Workers, Homecare Workers, Registered Nurses & Managers - older people
Awarded Skills for Care 'Centre of Excellence' status, national provider 2013 & renewed each year
Work in partnership with international care industry experts, Care Associations & care providers to demonstrate positive approach to care & best practice
Work closely with sector lead bodies e.g. Skills for Care, Care England, UKHCA & NCF to support wider development of care sector across UK

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A membership organisation & learning community
Membership model, listening organisation
Course subjects driven by our members
A learning community sharing best practice & experience
Connecting care workers with subject matter expert
Bringing information to our members, representing their views at regional & national level

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Our learning content
Real care environments, real staff & customers
Written, filmed & edited in-house, quality control
Learning outcomes embedded in the course

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Extensive Programme Library reflects current issues
Over 75 high definition programmes cover wide range of subjects including Care Certificate, Dementia, Diabetes, Care & Clinical, Person-Centred Care, Parkinson’s, Health and Safety, Sensory Loss, End of Life Care, Human Resources within Care settings & many more
New & refreshed programmes are released every year – ensuring learners are always provided with latest best practice
Residential care – 10 live broadcasts a year opportunity to put questions directly to subject matter experts
Advance Practice series aimed at RN and senior care staff
Homecare programmes launched late 2015

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Learning Resources – the 3 E’s
Essential, Extension & Evidence
Alongside the high definition televisual learning programmes, we have
three levels of learning assessment, with flexibility for the learning co-ordinator to decide on the
appropriate level for each of their learners.
Level One: Essential Assessment – a test of knowledge & understanding once the learner has viewed the programme – multiple choice, True/False etc.
Level Two: Extension Assessment – an opportunity for reflective practice & discussion between the learner & supervisor
Level Three: Evidence Assessment – tools for the supervisor to observe learning in practice & to record the development areas to be carried through to the next supervision meeting

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Importance of a good induction
Approx million jobs
1.43 million people working
Turnover 27.3% this means approximately ,000 leavers per year.
Induction for retention
Cost to hire - £2, ,000*
Continuity of care
Local reputation
Staff morale *

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Importance of a good induction – recruit to retain
Good induction comprises:
What I need to know
Who I need to know
What I know
Good induction builds to:
Pathway of learning
Regular competence checks
Culture of supported learning in the workplace

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Importance of a good induction
There is a direct correlation between a good care provider moving to become an outstanding care provider, and the way their staff are supported and developed.
Andrea Sutcliffe – Chief Inspector of Adult Social Care - CQC

11. Engage · Inform · Inspire
Importance of a good induction – giving the right start
Start as you mean to go on
The Care Certificate as the ‘expected induction’
The Care Certificate Standards
Understand you role Awareness of Mental Health, Dementia & Learning disability
Your Personal Development Safeguarding Adults
Duty of Care Safeguarding Children
Equality & Diversity Basic Life Support
Work in a Person Centred Way Health & Safety
Communication Handling Information
Privacy & Dignity Infection Prevention & Control
Fluids & Nutrition

12. Engage · Inform · Inspire
Importance of a good induction – giving the right start
Round Table discussions – three words or phrases:
Describe how you recall feeling on first day
Describe how you felt during & after a ‘poor’ induction
Describe how you felt during & after a ‘good’ induction

13. Engage · Inform · Inspire
Importance of a good induction – giving the right start
Round Table discussions – three words or phrases:
Describe how you recall feeling on first day
overwhelmed, nervous, excited, quiet, chatty….
2. Describe how you felt during & after a ‘poor’ induction
no one spoke to me, worried, lost, uncomfortable, who should I ask ….
3. Describe how you felt during & after a ‘good’ induction
welcomed, disbelieving, hopeful, encouraged, motivated…..

14. Engage · Inform · Inspire
Importance of a good induction – giving the right start
The Care Certificate – underpinning knowledge
The role of the Mentor
The role of colleagues
The involvement of people using your services
The role of the Assessor – competence checks
The role of the Manager

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A membership organisation & learning community

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Good practice – induction
Using learning materials as part of recruitment events
Completion of some Care Certificate Standards as part of ‘onboarding’
Blended learning approach
Flexible access options
The power of storytelling

17. Engage · Inform · Inspire
Importance of a good induction
Induction involves more than the new employee
Collaboration brings new ways of thinking
Recruit to retain
We look forward to talking with you again!