1. Veritas End-of-Life (EOL) Policy Quick Reference Guide

2. EOL Policy Changes at a Glance
End-Of-Life Policy – What Are We Changing
EOL Policy Changes at a Glance
Current Policy
New Policy
One EOL timeline for all products
Customized EOL timelines to match each product lifecycle
Undefined duration of Standard Support period
Guaranteed duration of Standard Support period starting from each product’s EOLB (End-of-Life Begin) date
Two years of Extended Support for a subset of products
Customized Extended Technical Support period for all products
EOL Begin date defined by General Availability (GA) date of next major release
EOL Begin date defined by GA date of next selected release (defined for each product line)
Products categorized as Software and Appliances
Products categorized as: Software (Enterprise and Commercial), Software-as-a-Service (SaaS), and Appliances
Support wind-down periods during EOL process: Standard Support, Limited Support, Partial Support
Support wind-down periods during EOL process: Standard Support, Extended Technical Support (optional; addt’l fee)
Veritas EOL Policy November 2016

3. Standard Support phase (Optional for an additional fee)
End-Of-Life Policy Timeline
EOL Begin
(EOLB)
End of Standard
Support (EOSS)
End of Support
Life (EOSL)
EOL
Notification
End of Sale
(EOS)
See Product EOL Table
EOLB
- 30 days
GA of
next release*
EOLB
+ 90 days**
Customized Date
Based on Product
Lifecycle
Customized Date
Based on Product
Lifecycle
Standard Support phase
Extended Technical
Support Phase
(Optional for an additional fee)
*Release type is defined in the policy by product
**For InfoScale/Storage Foundation EOS is the same date as EOSS
Veritas EOL Policy November 2016

4. End-Of-Life Policy Summary
Summary Narrative
Executive Summary
The new Veritas EOL policy provides a product specific lifecycle tailored to the way our customers deploy our products. The new policy is aligned to how Veritas products are refreshed so that the customer receives the maximum benefit of Veritas support without the need to raise support exception requests.
The new Veritas EOL Policy offers many advantages to our customers over the previous Symantec EOL Policy, including:
•Simplified end of life milestones
•Simplified support periods during the EOL process
•Guaranteed Standard support* phase, minimizing the frequency of support exceptions
Customer Benefits
Support life is tailored to how customers use and deploy a particular product
Aligns with how the product is refreshed and released to the market
Provides a consistent and guaranteed duration of Standard support and some durations are longer.
Consistency helps customers understand the new EOL policy, defined EOL dates, and the available support options.
Duration can be extended if a subsequent release is delayed because the current release will remain in the Standard support phase until its EOL is triggered by the subsequent release.**
Provides overall simplification and industry alignment 
Reduces support wind-down periods from four to two and aligns with common EOL practices for enterprise software companies.
The majority of Veritas products now have the option to purchase Extended Technical Support (ETS)
With an active support contract for the product, version upgrades are available at no extra cost.
Migrating to the latest supported release can be deferred in one year increments beyond the End of Standard Support (EOSS).***
Reduces the need to raise policy exception requests.
The “End of life begin” (EOLB) date is based on the General availability (GA) date of the subsequent release**, making the Standard Support period predictable and facilitating planning.
*Standard support phase of the maintenance offerings purchased with the product
** The subsequent release is product specific and corresponds to either a “dot-zero” release or “single-dot” release which is selected based on the release naming conventions for that product
***For products that have integration with third party components which rely on an underlying operating system integration, we will adjust the End Of Support Life (EOSL) to complement the end of support life for that third party component
Veritas EOL Policy November 2016

5. End-Of-Life Policy Table
Product Family
Product Listing
Maximum number of concurrent Releases eligible for Standard Support
Major Release Type
Maximum Standard Support period following EOLB
Typical Minimum Extended Technical Support period (if offered)
Enterprise
Software Products EOL Policy
Business Continuity
Resiliency Platform, Risk Advisor, ApplicationHA, Disaster Recovery Orchestrator, HPE Helion and Veritas Continuity (HPEHVC)1 2
Dot-Zero Release (e.g., 15.0)
1 year
2 years
Enterprise Backup and Recovery
NetBackup and Desktop & Laptop Option (DLO) 3
Single-Dot Release (e.g., 7.7)
30 months
Information Governance
Data Insight, Enterprise Vault, eDiscovery
Dot-Zero Release
InfoScale/Storage Foundation
InfoScale Enterprise, InfoScale Storage, InfoScale Availability, InfoScale Foundation, Storage Foundation, Storage Foundation HA, Veritas Cluster Server (VCS), Veritas Volume Replicator (VVR), Global Cluster Option (GCO), Storage Foundation Cluster File System (SFCFS), Storage Foundation for Oracle RAC (SFRAC), and Dynamic Multipathing (DMP), Access
5 years Standard Support for any Release
Not to exceed the end of support date published by the underlying OS/architecture vendor for the specific OS version
Commercial
Commercial Products
Backup Exec and System Recovery
Software as a Service (SaaS) Offerings EOL Policy
SaaS Offerings
Enterprise Vault.cloud, AdvisorMail, Information Map, Velocity
Full support as detailed in the relevant SaaS Service Description until SaaS offering is terminated
Maximum Standard Support period
Typical Maximum Extended Standard Support period (if offered)
Hardware Appliances Products EOL Policy
Appliances
All NetBackup appliance models
Individual appliance's ship date + 5 years
May be available until 5 years after the EOL Begin date of the Appliance Model
1HPE Helion and Veritas Continuity (HPEHVC) aligns with the Business Continuity product family but is a managed service offering that, as such, may have some deviations from this policy. Please consult the HPEHVC service description for more information.
Veritas EOL Policy October 2016