1. BUSINESS CORRESPONDENCE
Letters:
more formal style
Layout: page 35 s:
more informal style
Layout: page 25/26

2. LETTERS
Company’s name Address Telephone number/fax number Web site/ address VAT Reg. N° Date Ref Addresse Dear Sirs, Mr, Mrs, Ms, Dr Body of the letter Greetings Name, surname, position, company, phone number, address

3. S
From: To: Subject: Dear Sirs, Mr, Mrs, Ms, Dr Body of the Greetings

4. BUSINESS CORRESPONDENCE
Enquiry (richiesta di informazioni)
1a) Request for special conditions
1b)Reply to request for special conditions
2) Order (trasmissione dell’ordine)
3) Order fulfilment (evasione dell’ordine)
3a) Payment
3b) Transport, shipment
4) Letter of complaint (lettera di reclamo)
5) Reply to a letter of complaint
6) Collection letter (sollecito di pagamento)

5. TRANSPORT - SHIPMENT Terms, conditions Shipment, delivery Carrier
To carry out, to fulfill, to execute an order
To send
To ship (by air, by sea)
To forward (by train)
Warehouse, depot
Means of transport
To debit (someone with a charge), to charge (a sum to someone)

6. PAYMENT Terms of payment To effect, to make a payment To pay
To pay by bank transfer at 60 days
To pay in advance
To pay in cash
Unit price
Quotation (preventivo)
Amount, sum
To invoice

7. Complaints and adjustments
To regret, to feel sorry, to be sorry
Complaints
To complain about something to someone
To apologize

8. BUSINESS CORRESPONDENCE
Pag. 33 Es. 1 e 2