1. Parth UCS(Unified Communication System Call centre Solution
User Panel
Parth UCS(Unified Communication System Call centre Solution
Aria Telecom Solutions Pvt. Ltd

2. About Aria
Since 2003 Aria Telecom is working hard towards satisfaction of our clients, With our team efforts & our clients support we became India’s No 1 IVR, Voice Logger & in Many more customized telecom solutions company.
Aria has team of more than 20 qualified engineers for R&D & support.
Aria also has most experienced team of marketing managers with technical background to understand client requirements.
Aria has presence in most of the metro cities in India. Aria also has clients outside India like Nepal, Bhutan , Africa countries, Arab countries.
We got Technology Excellence Award – for customized solutions-2017
Technology Excellence Award – Leaders in IVR -2013
Global Business & Services Award – Leader in Customized Telecom Solution 2013
ISO 9001:2008 Certified Company
Registered with MSME (Micro, Small & Medium Enterprise)
Registered with NSIC (National Small Industries Corporation of India)

3. Aria Product Profile
Parth UCS IVRS - Interactive Voice Response System
TVRS - Telephone Voice Recording System (Logger)
Embedded Voice Logger - Non PC Based Voice Logger
Parth UCS (Unified Communication System)-Inbound out bound complete contact centre solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting, Agent Recording, Predictive Dialling
Parth UCS Conference Bridge - Multi party telephonic conference system with authentication.
Aria Call Centre Noise Telephone Headsets - High quality call centre Noise cancelling Telephone Headset with USB, RJ9, 2.5mm, 3.5mm, Dial pad.
Aria Namaste! - Live Chat – it is an unified application, generally used for live monitoring the live conversations in real time.
Web Designing – We also into the designing of websites in an advance manner

4. Agent Panel Features
Aria CRM with 45 fields to enter Caller Information
Transfer ,Hold, Unhold call
Conference up to 5 parties
Agent can view missed call data in his panel
Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
Update remarks
Fill disposition (Call Status, Feedback)
Today call History- agents can get their current day report
Caller call History-On live call, you can check the previous history of the particular customer.
Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers

5. Agent Screen

6. Customer CRM Management Integration of client web-based CRM, It can be done via
API/Web-services

7. Agents can check last few records of particular number on live call.
Caller Call History
Agents can check last few records of particular number on live call.

8. On daily Basis agent can check his reports
Today call History
On daily Basis agent can check his reports

9. Today Call back
Here we can set call back time as per provided by customer, its work like Alarm.

10. This feature is available up to 5 parties conference

11. Click to Dial

12. Missed Call
Calls will be missed by agents show in this panel, you can dial from there directly

13. Uploaded data via admin panel will be flash on the agent screen
Preview Dialing
Uploaded data via admin panel will be flash on the agent screen

14. Script Admin has provision to share any real time information with agents.it will be flash in this panel

15. Aria Telecom Solutions Pvt. Ltd. w-