1. Cultural Competence
Bridging the Gap

2. Cultural Knowledge
Being familiar with selected cultural characteristics, history, values, belief systems and behaviors of members of another ethnic group

3. Cultural Awareness
Developing sensitivity and understanding of another ethnic group. Making INTERNAL changes in terms of attitude and values. Requires an attitude of openness and flexibility that people develop in relation to others.

4. Cultural Sensitivity
Knowing that cultural differences and similarities exist without assigning values, i.e., better or worse, right or wrong, good or bad to those cultural differences.

5. Stereotypes Stereotypes are:
Gross generalizations regarding groups of people
Categorizing people attributing inflexible characteristics
Are almost always damaging

6. When We Believe Stereotypes
We see what we expect
We expect the person to disprove the stereotype
Find ways to create the expected characteristic
See those who do not conform as the exception

7. We All Have Biases

8. Yes,
Even You!