1. Ten Customer Rules
CUSTOMERS ARE ………..

2. 1. Customers are:
The most
important people
in your business.

3. You are dependent on them.
2. Customers are:
Not dependent on you.
You are dependent on them.

4. Not an interruption to your work…… they are the purpose for it.
3. Customers are:
Not an interruption to your work……
they are the purpose for it.

5. Not doing you a favour by calling.
4. Customers are:
Not doing you a favour by calling.
You are doing them a favour by serving.

6. An important part of your business.
5. Customers are:
An important part of your business.
Not outsiders.

7. They have feelings and emotions.
6. Customers are:
Not statistics
They have feelings and emotions.
Just like you.

8. to argue or match wits with.
7. Customers are:
Not people
to argue or match wits with.

9. People who bring you their wants.
8. Customers are:
People who bring you their wants.
It is your job
To fill those wants.

10. and attentive treatment
9. Customers are:
People who deserve
the most courteous
and attentive treatment
you can give them.

11. And every other business.
10. Customers are:
The life blood of this.
And every other business.