1. Case Study: 360 Performance Evaluation at Morgan Stanley
HR Management
MBAO 6030

2. Morgan Stanley: Background (Source: www.morganstanley.com)
Morgan Stanley is a global financial services firm
Formed in 1997 with the merger of Dean Witter, Discover & Co. and Morgan Stanley Group, Inc
World-class origination and distribution skills and a unique balance of institutional and retail capabilities
Morgan Stanley had offices in the World Trade Center; ~40 of 3,700 employees were missing from the attack on the WTC in September, 2001.
MBAO 6030 Human Resource Management

3. Morgan Stanley: Facts (Source: www.morganstanley.com)
$487B in assets under management (2001)
Revenue sources (2001):
asset management (73%)
credit services (10 %)
securities (17%)
63,000 employees in 700 offices in 28 countries
Total return since merger in 1997*: 227% (vs. 56 % for S&P 500)
*As of May 31, 2001
MBAO 6030 Human Resource Management

4. Morgan Stanley: 360 Performance Evaluation
Who is the performance evaluation being given to and what is being evaluated?
Are performance evaluations used to evaluate:
Individuals?
Teams?
Projects?
MBAO 6030 Human Resource Management

5. Morgan Stanley: 360 Performance Evaluation
Who gives the 360 degree performance evaluation to the employee?
Who provides input to the evaluation?
Is all the input equally weighted? Are some sources of feedback more important than others?
How is the feedback given to the evaluated employee?
MBAO 6030 Human Resource Management

6. Morgan Stanley: 360 Performance Evaluation
How is the 360 degree performance evaluation used?
For employee development?
For administrative decisions? If so what kinds of decisions are affected by the evaluation ratings?
MBAO 6030 Human Resource Management

7. Morgan Stanley: Performance Measurement
How is Performance Measured?
Objective/quantitative or Subjective/qualitative? Give an example from the evaluation form.
Single or multiple dimensions of performance. Give an example from the evaluation form.
Are behaviors or outcomes used as performance criteria? Give an example from the evaluation form.
MBAO 6030 Human Resource Management

8. Morgan Stanley: Critique of Performance Evaluation process
What is your assessment of the new 360 degree performance evaluation process at Morgan Stanley?
Strengths?
Weaknesses?
Recommendations?
MBAO 6030 Human Resource Management

9. Morgan Stanley: Critique of Performance Evaluation process
Does the new 360 degree performance evaluation procedure enhance or detract from the firm’s new strategic objectives?
MBAO 6030 Human Resource Management