2. Giving people new experiences through behaviour - Face to Face Skills
Nick Tyson
Academi Wales

3. “If you keep on doing what you’ve always done
“If you keep on doing what you’ve always done. You’ll keep on getting what you’ve always got”
Insanity: “Doing the same thing over & over again and expecting different results”

4. The Behaviour Triangle
Results
Actions & Behaviours
Beliefs & Values
Experiences
Produce
Manage
Drive
Reinforce
Culture
Journey to the Emerald City – Connors and Smith

5. The Behaviour Triangle
Results
Actions & Behaviours
Beliefs & Values
Experiences
Results
Actions & Behaviours
Beliefs & Values
Experiences

6. Face to Face Skills
Successful behaviours at a meeting, what were they, why did they work, what did they achieve

7. Communication The Behaviour Model
What is Behaviour - a definition
Behaviour is not:
thoughts
attitude
personality
Honey
Behaviour is overt and observable
Cant tell what people are thinking
We only have our perception of someones attitude
Personality even more complex

8. Cause & Effect Premise behaviour causes effect
But with behaviour you have achoice
Perhaps you all doing now!!!!!!!!!!!!!!!

9. Lack of Behaviour

10. Influencing with Integrity Planning
Rules of Success
Adapting Behaviour
Clear Objectives
Influencing with Integrity
Planning

11. Seeking Clarification Clarifying, Explaining and Informing
Behaviour Categories
Seeking Ideas
Proposing
Suggesting
Building
Disagreeing
Supporting
Difficulty Stating
Seeking Clarification
Clarifying, Explaining and Informing

12. Flagging Categories Exercise 1

13. Flagging Categories Exercise 2
Analysing a video clip

15. Impact of Behaviour Types
You can maximise the following to encourage effective discussions:
Seeking Ideas is 79% likely to shape ideas
Supporting is 50% likely to shape ideas
Suggesting is 42% likely to shape supporting
Building is 36% likely to shape seeking clarification

16. Effective Facilitating
Achieving outcomes
Seeking ideas (79% likely to shape ideas, proposing 60% and suggesting 19%)
Supporting (50% likely to shape ideas)
Suggesting (42% likely to shape supporting)
Building (32% likely to shape supporting)
Confirms the power of asking questions & that behaviour begets behaviour

17. Ineffective Facilitating
Seeking clarification (89% likely to shape clarification, explanation and information)
Disagreeing (42% likely to shape clarification, explanation and information & 31% disagreeing)
Clarifying (42% likely to shape clarification, explanation and information & 31% seeking clarification)
Proposing (39% likely to difficulty stating & 25% supporting)
Difficulty stating (18% likely to shape clarification, explanation and information)

18. If you want the other person to...
Seek Ideas
Propose
Suggest
Build
Disagree
Support
State Difficulties
Seek Clarification / Information
Clarify, explain and inform
Seek Ideas - tough but try difficulty stting
Propose - seak ideas
Suggest -seek ideas or support
Build - build
Disagree -disagree
Support - build or suggest
State Difficulties - propose
Seek Clarification / Information – build or clarify
Clarify, explain and inform – seek clarification

19. Avoiding the Disagreement Spiral
Coping with those who pathologically state difficulties
How to avoid losing control of the conversation
How to get key people to agree with you
Avoiding the disagreement spiral – pretend they are diff state, try a suggestion
Coping with those who pathologically state difficulties – either suggest or ask them for a suggestion
How to avoid losing control of the conversation – hang on to your shaping behaviours use questions
How to get key people to agree with you – we saW EARLIER THAT SUGGESTIONS