1. Factory Integration Services for Synergy
May 9th 2017

2. Importance of installation services with Synergy
HPE Synergy is relatively new technology in the market
Critical that early customers are successful
Installation services increase the likelihood of customer success
Creates potential customer references
Generates positive market buzz

3. Why Factory Integration for Synergy
HPE Synergy is built from the ground up for Composable Infrastructure by allowing users to compose physical and virtual compute, storage, and fabric pools into any configuration for any application through a single interface.
Factory Express for Synergy helps customers adopt this new technology faster by:
Business Agility
Managing Cost
Mitigating Risk
Resources
Smoother solution deployment with pre- integrated solution
All inclusive service
Faster return on IT investment
One-touch efficiency
Predictable hassle-free experience
Repeatable process for consistent and stable configurations
Enhance existing resources
Collaborate with HPE experts
Dedicated team to work with your IT

4. Reduced Complexity FE for Synergy HPE Synergy and components
Composer Integrated software-defined intelligence to self-discover, auto-assembly and scale from racks to rows
Composable Fabric Rack scale multi-fabric connectivity for cost efficiency, resiliency and flexibility
Image Streamer Instantly provision operating environments on stateless infrastructure
Composable Compute Provides the performance, scalability, density optimization, storage simplicity, and configuration flexibility
Composable Storage High-density integrated storage for a new level of simplicity, density, and flexibility
FE for Synergy
Provides end to end project management
Adopt new technology quicker
Reduce deployment complexity
Improved customer satisfaction
All Nodes slotted
All Frames racked
Power, Management Ring and Interconnect wired
Composer configured
Latest firmware installed
OneView settings applied (LIG, LEG, OVRS, Server Profiles, etc.)
Delivered pre-integrated and pre-configured for quick hassle free deployment

5. Integration and Delivery Services for Synergy
Other Differences
Integration and Delivery Services for Synergy
A-la-carte
Services
Startup Service
FE4
FE5
Custom CTO Hardware pre-integration Y
Synergy Configuration & Startup as per Data Sheet
Implementation Project Manager
Onsite Installation, commissioning and orientation
Available for both new installations and upgrades
Customized Solution Documentation (SimBinder)
Dedicated Implementation Project Manager
(Quote to Install)
Configuration Verification by IDS Industrialization Technical Consultant
Custom Image Streamer / Customer OS artifacts installation
Additional technical resource on completing CID (*)
(*) Also available standalone as Custom Service

6. HPE Synergy Factory Integration Services
FE4 is the recommended deployment service for HPE Synergy
Similar Prices but better value and end to end customer experience than OnSite Services:
1 to 1 mapping for FE and Onsite Implementation service for easy price comparison
FE delivers more for a similar price
FE for both upgrades and new installs
FE as a all inclusive service
OneView configuration performed in Integration Center by Synergy L3 Certified resources

7. Factory Express Service Ordering Guidelines
SKU
Description
WW Ref Price
HA454A1-300
HPE FE Synergy Initial Frame Pkg 4 SVC
 $4,895
Applies to Initial Frame
Usually the one with a Composer
HA454A1-301
HPE FE Synergy Add-on Frame Pkg 4 SVC
 $2,295
Applies to each Additional Frame
FE for Synergy is an all inclusive service
When any Synergy solution without external products is ordered, there is no need for the HA454A1-000 to be quoted
Rack-less multi-frames configurations should be configured with ZU715A Virtual Rack SKU
A Customer Intent document must be provided along with order with configuration details. See next slides.

8. Factory Express Service – Upsell Opportunities
Detailed design:
FE5 Package
Additional support on CID Collection (Customer Intent Documentation):
FE5 Package or Custom Service (1x HF482A1)
Customer OS artifacts installation:
FE5 Package or Custom Service

9. Ask
Encourage customers to take advantage of deployment services with Synergy
New Requirement
Complete a CID for all Synergy system with deployment services

10. CID Walk Through

11. Pre-Delivery Checklist move to CID
The Pre-Delivery Checklist related content enables TS Support resources to deliver the prescribed service.
Aligns with the deliverables documented in the services data sheet
Bounds the service, setting expectations as to what will and what will not be performed
Gathers configuration data that is essential for a successful installation
Hardware configuration
OneView configuration
Management Network parameters
Production Network parameters (Ethernet and SAN)
Network set information – uplinks, VLAN’s,
Storage configurations (internal and external)
OneView Remote Support
Software configuration
Insight Control server provisioning (ICsp) appliance and media server configuration (if selected as the OS provisioning solution)
Image Streamer
All of the above will be validated during Installation and Verification Testing
All of the above will be reviewed during Customer Orientation
One unique CID

12. CID : Simplified CID Instruction page

13. CID : Project Information

14. CID : Simplified CID – Configuration Inputs

15. CID : Full CID Instruction Page

16. CID : Full CID - Racking

17. CID : Full CID – Frames Configuration

18. CID : Full CID – Power Cabling

19. CID : Full CID – Frame Interconnection

20. CID : Full CID – Logical Enclosure Settings

21. CID : Full CID – Composer Settings (several tabs)

22. CID : Full CID – Insight Control Server Provisioning

23. CID : Full CID – Image Streamer Setting

24. CID : Full CID – OneView Remote Support

25. We are here to help and support you
Implementation Project Managers (IPM) are here to support and assist if you have any questions or need additional assistance
IPM can be contacted as follows:
AMS & LAC -
EMEA -
APJeC –

26. Customer Intent

27. Why a Customer Intent Document?1
Faster time to value
Smoother deployments
Unified communication across HPE with customer
Ensure solution is built and shipped according to specification
Satisfied customers
Reduced escalations
Improved HPE’s competitive position 2 1 2 3 3 4
Myth Busting: The CID Process elongates the sales cycle
False: For a large part of deployments, presales will only need to provide a Simplified CID.
A simplified CID only takes 5-10 minutes to complete.

28. Differences between a Simplified and Full CID
Simplified CID*
Full CID
HW default build
Custom HW build
Simplified Oneview configuration
Custom OneView configuration
No external HW components
Additional HW components like 3PAR
No Operating system provisioning
Image load and Image provisioning
Image Streamer configuration
Virtual Connect network switch
Any other network switches
*Simplified CID configurations are documented in the CID template
Toggling between Simplified and Full CID will preserve any data already filled

29. RACI Chart: Responsible Accountable Consulted Informed

30. RACI chart for Synergy CID
Sales/Presales
IPM TC
Customer
Validating and defining the solution
A / R I R
Initiate CID process with the customer A C
Validate if Simplified CID meets delivery requirements *
Fill and ensure CID completeness
Coordinate build, integration and installation
* Using Simplified CID or Full CID has to be agreed upfront to ensure proper delivery experience

31. Customer Scenario

32. Factory Express vs OnSite : Resource & Tasks
Other Differences
Factory Express vs OnSite : Resource & Tasks
Factory Express Level 4
On Site Delivery
Pre Delivery
IPM: Customer Intent
IPM: Customer Intent
Factory: Racking
Cabling
Integration Center: Firmware alignment
One View Configuration
Post Delivery
CE: Physical Installation
CE: Racking
Cabling
TC: Firmware alignment
One View Configuration
Customer Orientation
TC: Power-Up and Validate
Customer Orientation
Benefits
Full integrated solution ready to power-up
Shorter Time to Production
Some flexibility on gathering Customer Intent
Longer presence onsite for Customer Orientation
Drawbacks
Early need for a clean Customer Intent
Limited onsite presence for Orientation
No Factory Pre-Integration benefit
Longer Time to Production

33. Service Recommendation vs Deal Profile
Other Differences
Service Recommendation vs Deal Profile
Deal Profile
Service Recommendation
Demo order
No configuration required at factory level
TS Onsite installation services need to be ordered separately or covered by cross charge
Customer order for PoC
On Site SKUs can be used, allowing more TC presence to collect configuration details and perform some customer orientation.
Complementary services can be proposed to improve customer knowledge on the product, see next slide
Customer order for Production
FE4 must be the way to go, providing a Full CID
Beware of using Simplified CID that may lead to significant onsite activities not funded within the FE4 SKU

34. Resources

35. Thank you