1. REFLECTING YOUR STANDARDS
MBW Quality Topics
REFLECTING YOUR STANDARDS

2. MBW Quality Topics Contents MBW Quality topics
Why do we have Quality Management
Certification vs. Accreditation
Organization
New QMS on SharePoint
Lean philosophy
June 2017
© MBW Calibration

3. MBW Quality Topics ISO 9001 certified (since 2006)
ISO/IEC accredited (since 2011)
Swiss Designated Institute (DI) for Humidity (since 2014)
CIGRÉ Working Group (SF6)
High quality products
High quality service
June 2017
© MBW Calibration

4. Why do we have Quality Management?
Aim: Structured, clear and lean processes
...brings benefit for:
Entire company
Service quality has a direct impact on business success, Image-promoting and long-term success in the market
Employees
Clear organizational structure, available know-how, process stability and occupational health and safety
Customers
Uniform appearance, good service, high quality products, safety and transparency
June 2017
© MBW Calibration

5. Certification vs. Accreditation
Certification (9001) Confirmation of the fulfillment of prescribed requirements
Accreditation (17025) Acknowledgment and recognition of technical competence
Accreditation therefore means formal recognition of the technical competence to carry out a specific service described in the scope of application.
June 2017
© MBW Calibration

6. SCS Accreditation (ISO/IEC 17025)
ISO/IEC General requirements for the competence of testing and calibration laboratories is the main ISO standard used by testing and calibration laboratories
Accredited by the Swiss Accreditation Service (SAS)
Re-accreditation successfully passed in 2016 (every 5 years)
Regular check audits by the accreditation bodies (every year)
Accredited Scope (link)
International Laboratory Accreditation Cooperation (ILAC-MRA) mutual agreement
June 2017
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7. Organization
June 2017
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8. Organization
June 2017
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9. New QMS Development on SharePoint
Web based
Easy to find the required document
Just ONE valid document
Clear/unique document numbering
Automated version control
Clear responsibilities
June 2017
© MBW Calibration

10. New QMS building up on SharePoint
June 2017
© MBW Calibration

11. New QMS building up on SharePoint
June 2017
© MBW Calibration

12. Lean Philosophy Minimize waste! Continuous improvement (PDCA)
Shop Floor Meetings
Kanban
5S (workplace organization)
Poka-Yoke
SMED (Single-Minute Exchange of Die)
Work together with suppliers
Staff training
June 2017
© MBW Calibration

13. Continuous Improvement
Process optimization
As you think the process is
How the process actually looks like
How the process should be
June 2017
© MBW Calibration

14. Complaints & Non-Conformities
Fastest support as possible, we want happy customers!
Handled via SharePoint
Clear responsibility for each case
Corrective / preventive actions
Periodical checks
June 2017
© MBW Calibration

15. Thank you for your Attention!
Any Questions?
June 2017
© MBW Calibration