1. LESSON 3 Quality Assurance Development
15November2013
Lesson 3: Quality Assurance Development

2. Lesson Introduction
Given the Quality Assurance (QA) curriculum requirements, the student will be able to identify qualifications and certifications necessary to perform Quality Assurance Specialist (QAS) duties.

3. Lesson Objectives
Upon completion of this lesson, you should be able to:
Identify QA core training requirements.
Identify the QAS competency assessment process.
Identify QAS actions to support First Line Supervisor (FLS) in the competency assessment process.
Identify key areas of the Training Competency Assessment Tool (TCAT) eTool.
Identify QAS qualifications for accepting products/services on behalf of the U.S. Government.
Lesson 4: Safety Stock

4. Lesson Topics This lesson will cover the following topics:
QA core training requirements
QAS Competency Assessment process
TCAT key areas
Acceptance requirements

5. WIIFM? This lesson will:
Help you understand the importance of core training in your career development
Show you how the competency assessment helps direct your training
Demonstrate key areas in the TCAT
program that will help you track your training
requirements
Discuss the requirements you need to
accept products and/or services on behalf
of the Government

6. Policy
Department of Defense (DoD) Directive , Defense Acquisition, Technology, and Logistics (AT&L) Workforce Education, Training, and Career Development Program
Outlines responsibilities for an education, training, and career development program for DoD AT&L Workforce.
Primary objective is to create a professional, agile, and motivated workforce that supplies timely, affordable capabilities to the warfighter.

7. QA Core Training Requirements
Lesson Topics:
QA Core Training Requirements
QAS Competency Assessments
TCAT Key Areas
Acceptance Requirements

8. Topic 1: QA Core Training Requirements
QA training requirements include:
Defense Acquisition Workforce Improvement Act (DAWIA) Level II certification
DCMA Skill Sets
Core/Core Plus courses
On-the-Job Training (OJT)
Continuous Learning (CL)
Electronic Individual Development Plan (eIDP)

9. DAWIA Requirements
DAWIA Level II certification via Defense Acquisition University (DAU) training is a condition of employment
Current DAU courses for DAWIA certification:
Production, Quality, and Manufacturing (PQM) career field for QA personnel
Engineering (formerly Systems, Planning, Research, Development, and Engineering) career field for Quality Assurance Engineer (QAE) personnel

10. DCMA Requirements Skill Sets QA System Skills Technical Skills
Overarching skill set
Required for all QA personnel
Not prerequisite for Technical Skill Set
Technical Skills
Not required for all QA personnel
Based on job assignment

11. Skill Set Matrix QA Systems Aircraft Structures and Systems
Aircraft Powerplants
Ammunition
Chemicals*
Clothing and Textiles
Electronics/Electrical
International
Materials*
Mechanical
National Aeronautics and Space Administration (NASA)**
Navy Special Emphasis Programs (NSEP)
Vehicles
Non-Destructive Testing (Non-NSEP)**
Packaging*
* Skill set certification not required as all courses are Core Plus
** Workforce Development does not issue certificates

12. FLS Determines Core Plus Applicability
Core and Core Plus
Core
Personnel must be proficient in all Core competencies for QA Systems and applicable Technical Skill Sets
Core Plus
Personnel must be proficient in Core Plus competencies in applicable Skill Sets, if required by job assignment
FLS Determines Core Plus Applicability

13. Course Catalogs – QA Systems
Quality Assurance System Skills Course Catalog
CORE Courses
QUAL100
Quality Basics [American Society for Quality (ASQ)]
QUAL101
Government Contract Quality Assurance Fundamentals
QUAL103
Introduction to Calibration and Measuring Systems (ASQ)
QUAL104
Basic Measuring (Tooling University)
QUAL107
Root Cause Analysis (ASQ)
QUAL108
Concept of Control Charts (ASQ)
QUAL109
Drawing Interpretation (Blueprint Reading)/Geometric Dimensions and Tolerances (ASQ)
AMMO067
HAZMAT Familiarization and Safety in Transportation (DAC), Every 2 Years
CORE PLUS Courses
QUAL111
ISO 9001/AS9100 Quality Management System Auditor (ASQ)
QUAL112
Failure Mode Effects and Analysis (FMEA) (ASQ)
QUAL114
Statistical Process Control (SPC) TIP Comprehensive (ASQ)
CLL032
Preventing Counterfeit Parts from Entering the DoD Supply System (DAU)
QUAL116
Certified Quality Technician (CQT) Question Bank (ASQ)
QUAL117
Certified Quality Technician (CQT) Certification Preparation (ASQ)
QUAL118
Certified Quality Technician (CQT) Exam (ASQ)
QUAL 123
Certified Quality Auditor (CQA) Prep Course (ASQ)
QUAL124
Certified Quality Auditor (CQA) Exam (ASQ)
Prerequisites
Reference CTMS Course Description
EXAMPLE

14. Course Catalogs – Technical
Mechanical Skills Course Catalog
CORE Courses
METL100
Basic Metallurgy/Overview
METL102
Mechanical Testing of Materials
METL103
Basic Metallurgy III: Corrosion
CORE PLUS Courses
METL104
Welding Inspection
QUAL120
Lakehurst RIA Shipboard CSI
Prerequisites
Reference CTMS Course Description
Education
Baccalaureate of Science degree is preferred
Experience
At least one 30-day rotational assignment at a contractor and/or government industrial facility that includes experience in quality, manufacturing, engineering, production and contracting; 2 years of experience in manufacturing, production, or quality assurance (in addition to core certification experience)
Requirements
Core requirements must be met to be certified to the QA Systems Skill Set. Core Plus requirements are available based on an individual’s assignment.
EXAMPLE

15. On-the-Job Training (OJT)
OJT provider must possess competency
If determined a competency can be satisfied through OJT:
Establish a program
Complete the OJT program
Document the OJT competency

16. OJT True Experience OJT Parachute Inspection Training
Denise Schumacher, HQ Staff QA Specialist, DCMA QAC

17. OJT Documentation OJT documentation must include: Employee name
Person conducting OJT
Specific competency(s) identified
Start/Completion dates
Employee initials completed competency(s)
Person validating OJT signs off on completed competency(s)

18. New Skills Identified
Employee/FLS identify need for new skills training
What competencies (knowledge, skills, and abilities) are needed?
Is there a source for the needed training?

19. New Skills Training Requirements
FLS contacts
Region Point of Contact (POC)
DCMA QA Directorate, Resource Management Division who:
Develop competencies and learning map
Provide competencies and learning map, and recommended training source to Workforce Development (WD)
DCMA-Q Training Coordinator
Region POC
FLS

20. Continuous Learning (CL) – Agency
Continuous Learning Point (CLP) requirement: 80 CLPs every 2 years, goal of 40 CLPs per Fiscal Year (FY)
Agency compliance data reported annually to AT&L
CL website accessed through DAU virtual campus,

21. CL – Professional
Certifications from American Society for Quality (ASQ)
Certification training points count toward CLPs
Started in FY11 with QA field nominees for Certified Quality Technician (CQT) program
Must pass certification exam and receive professional credentials
DCMA supports certifications which are a mark of professionalism throughout industry

22. Electronic Individual Development Plan (eIDP)
eIDP used to request, document, and track formal training
Must justify and properly prioritize courses (QA Development, para )
FLS final approval authority on requested courses
eIDP data used to:
Forecast and develop training requirements
Plan the annual training budget
Develop training schedules
OJT
Event
Local Training

23. Local Training May satisfy competency requirements
Managed at the Contract Management Office (CMO) level
Part of CMO budget
Be aware of local training
Must be documented

24. Bottom Line on Training
Ensure training is comprehensive and ample to accomplish QA activities specific to job assignment
If not completely confident in a skill set, consult with the FLS to determine method(s) to increase competency, training, and experience
Approach FLS, or higher authority, for training necessary to perform current QA activities

25. QAS COMPETENCY ASSESSMENTS
Lesson Topics:
QA Core Training Requirements
QAS Competency Assessments
TCAT Key Areas
Acceptance Requirements

26. Topic 2: QAS Competency Assessments
Competency assessment purpose and process
QAS support to FLS
Qar, Joe
Supervisor, Fred L.

27. Competency Assessment
Assesses current/satisfied competencies held by QAS due to:
Prior job/experience
OJT
Not applicable for NASA, NDT, or NSEP competencies
Formal course completion
Assesses unsatisfied competencies
applicable to current job assignment
Performed initially, then annually at a
minimum or upon transfer to a new
FLS/job assignment
Assessment results identify training needs

28. Competency Assessment Process
FLS and QAS meet to determine fulfilled and unfulfilled competencies
All Core courses required
Determine applicable Core Plus courses
Determine how competency gaps will be satisfied
Document QAS training requirements

29. QAS Support to FLS
Provide FLS documentation to prove skills and knowledge for competencies
Review TCAT to check accomplished skills and knowledge for competencies

30. Competency Assessment Documentation
Develop/Adjust eIDP to reflect training requirements
Training Competency Assessment Tool (TCAT)
Documents % Competence Measurement and # Certified Count
Provides more visibility, rollup capability, and reports
Allows competency assessments to transfer with employee

31. TCAT KEY AREAS Lesson Topics: QA Core Training Requirements
QAS Competency Assessments
TCAT Key Areas
Acceptance Requirements

32. Topic 3: TCAT Key Areas
The TCAT eTool is used to manage personnel skill sets. Key areas include:
Access
Basic user view
Competencies
Competency detail

33. TCAT – FLS Management Tool
Management tool allowing FLS to:
Manage personnel skill sets
Forecast QA training requirements
Manage OJT certification process
Displays collective QAS skill set status at CMO, Region, and Agency levels

34. TCAT Access Select the TCAT icon on the DCMA eTools page
Login as either FLS or Basic User

35. TCAT – Basic User View Displays your FLS, Team, and CMO
Qar, Joe
Supervisor, Fred L.
Icons to view competency details
Displays your FLS, Team, and CMO
Overview of your competency assessment
Use i icon to view competency details

36. TCAT – Basic User View – Competencies
Qar, Joe
Supervisor, Fred L.
Supervisor, Fred L.
Competency details are View-only
Select the checked Assessment Decision to view details of the knowledge and skills for that competency

37. TCAT – Basic User View – Competency Detail
Qar, Joe
Supervisor, Fred L.
Supervisor, Fred L.

38. ACCEPTANCE REQUIREMENTS
Lesson Topics:
QA Core Training Requirements
QAS Competency Assessments
TCAT Key Areas
Acceptance Requirements

39. Topic 4: Acceptance Requirements
Certification process
Product/services acceptance
QA stamps

40. Certification Process
FLS is the authority for certification determination
FLS issues NASA certification card
FLS requests certifications through CMO Training Coordinator to Human Capital – WD Division via
“No questions asked” policy
Flexible and streamlined

41. Products/Services Acceptance
Required certifications
Working toward DAWIA Level I
QA Systems and applicable Technical Skill Sets, in Core and applicable Core Plus competencies
NASA and NDT, as applicable
QAS must be working in Technical
Skill Set
Certified personnel can accept products/services after required surveillance performance by a
qualified individual

42. QA Stamp Issuance
Surveillance approval stamps [partial (circle) or complete (square)] issued to qualified personnel
FLS assigns surveillance stamps; stamps issued by stamp custodian
Partial surveillance accomplished
Complete surveillance accomplished
Stamps approve applicable product surveillance activities, NOT the product.

43. Summary Having completed this lesson, you should now be aware of:
QAS training requirements
DAWIA
Core and applicable Core Plus competencies
Further training, i.e., OJT and CL
Competency assessment identifies individual competencies and necessary training
TCAT documents competency assessment summary and tracks QAS progress
Lesson 4: Safety Stock

44. Summary (cont.)
Having completed this lesson, you should now be aware of:
QAS requirements to accept products and/or services
Working toward DAWIA Level I
QA Systems and applicable Technical Skill Sets
Currently working in Technical Skill Set
Lesson 4: Safety Stock

45. Questions

46. Review Question 1
What are the minimum training requirements for all QASs?
QA Systems and applicable Technical Core competencies
Applicable Technical Core competencies and DAWIA Level I
DAWIA Level II, QA Systems and applicable Technical Core competencies
QA Systems, Core Plus, and applicable Technical Core Plus competencies

47. Review Question 2 What is the purpose of the Competency Assessment?
Fulfill competencies for current job assignment
Identify competencies and unsatisfied competencies for a QAS in his/her current job assignment
Locate On-the-Job Training opportunities to fulfill competencies
Identify new competencies within the current job assignment for a QAS

48. Review Question 3
What could a QAS do to support his/her FLS during the Competency Assessment?
Provide a POC for his/her supervisor at a previous job
Summarize his/her current job assignment activities
Input required training options in his/her TCAT file
Provide documentation, such as a course outline, proving a competency has been fulfilled

49. Review Question 4
In TCAT, what screen displays a summary of a QAS’s competencies?
Competency Summary
Team View
Individual Competency
Demonstrations of Knowledge and Skills

50. Review Question 5
To accept products/services on behalf of the Government, a QAS must be certified in QA Systems and Technical Skill Core competencies and what else?
DAWIA Level II and QA Systems Core Plus competencies
Applicable Core Plus competencies and OJT for current job assignment
Applicable Core Plus competencies and working toward DAWIA Level I in PQM
Professional certifications and OJT in applicable Technical Skill competencies

51. Exercise: QAS Certification and Training
Students work individually
QAS has the following:
DAWIA Level I certification
QA Systems Core and Core Plus competencies
Mechanical Core competency (QA Training Course Catalog, Mechanical tab)
QAS is assigned to a contract with:
Welding requirements
Inspection/Acceptance at source
Time: 5 minutes
What must the QAS do to ensure he/she can accomplish assigned QA activities?
Lesson 4: Safety Stock

52. TCAT – FLS View – Team
Icon to print table
Supervisor, Fred L.
Qar, Joe
Baldrige, Malcolm
Chowdhury, Subir
Crosby, Phlip B.
Cue, Susie
Deming, W. Ed
Drucker, Peter
Juran, Joseph M.
Kano, Noriaki
Pirsig, Robert
Shainin, Dorian
Taguchi, Genichi
Weinberg, Gerald
Icons to view
individual files
Home page displays a snapshot of team members’ competency assessment statuses
Allows drill down into individual personnel files

53. TCAT – FLS View – Individual
Qar, Joe
Supervisor, Fred L.
Qar, Joe
Supervisor, Fred L.
Displays individual’s competency assessment summary information
FLS can add, edit, and delete a competency requirement

54. TCAT – FLS View – Individual Competency
Qar, Joe
Supervisor, Fred L.
Drill down into a competency for detailed information
Shows opportunities to fulfill competency
Records if competency was satisfied and date that it was done
Return