1. The Art of Providing Supportive Services for Homeless Veterans
Community Action Partnership’s 2015 Annual Convention
Empowering Families, Transforming Communities
Dave Lopez
Deputy Director of Programs + Operations
Swords to Plowshares
San Francisco, CA

2. What We Know… Ending Homelessness Among Veterans by End of 2015
Coordinated Assessment Tool (Development of ROI)—CAHP System
Rapid Re-Housing (SSVF), VASH, PSH (HUD, S+C)
Coordination Among Players (CoCs, VA, CBOs, CVSO, HA, HUD, SSI)
Introducing CI with SSVF, CoC and Community Programs
Implementing P, P, & Compliance for HMIS Implementation
TFA Funds Management Integration for Complete Life Cycle Audit & Compliance - When I did this originally, I used an excel spreadsheet to track vouchers, vendors
There are specialized pieces or modules that accomplish the goals – I use Bowman Systems, and when I discovered that they were releasing a new module that would integrate this function with the case management and client delivery system, I was literally first in line to procure and implement this function into my workflow. In fact, my tag line was “How did I ever survive without it!!")

3. Housing Homeless Veterans
SUCCESS IN HOUSING HOMELESS VETERAN FAMILIES N=445
Veterans are quickly provided access to the right program, at the right time
Addressing prevention and rapid re-housing

4. Coordination Weekly Meetings Managing the CAHP System + Priority List
Agreement on Prioritizing from CAHP System
Allocating Resources Appropriately
Experience with SSVF & Veteran Homeless Programs

5. Outreach
Coordinated Referral + Assessment Tool
Search & Rescue Team
Landlord Engagement Strategies
Marketing Strategies: VASH and Homelessness (Selling Your Product)
Meets criteria for case management, program service delivery compliance and reporting (client centered, program centered, funder centered)

6. Wrap-Around Support SSVF – Rapid Re-Housing Emergency Housing
Employment + Training Services
Income Support Services
Community Education: Combat-to-Community

7. Housing Strategies SSVF—Up to 9 Months of Rental Subsidies
Landlord Engagement – Dual Customer Approach
Home Brokering
House Matching
Representative Payee Services – Money Management

8. Housing Availability
130 Unit Project Based/Master Lease VASH – Nov. 2014
22 Unit Project Based/Master Lease S+C – March 2015
80 Unit Project Based/Master Lease S+C – August 2015
42 Unit Project Based/Master Lease VASH – Pending
100 Unit Single & Family Project-Based VASH – 2018
Market Rate Housing – SF Bay Area

9. Employment & Training Services
Department of Labor – VETS (Veterans Employment & Training Services)
HVRP – Homeless Veterans Reintegration Program
HFVVWF – Homeless Female Veterans, Veterans w/Families
HUD/Supportive Service Only
HEC - Homeless Employment Collaborative
WIA/WIOA – 15% and 25% Funding
VEAP – Veterans Employment-Related Assistance Program
NAP – Neighborhood Access Point for Veterans

10. Employment & Training Services
Dual Customer Approach
Job Brokering Services
EDC – Employer Driven Curriculum
Training Stipends
Hiring Events
HR Cultural Competency – “Combat to Community”
Employer Summit
Employment & Training Services

11. Income Support Services
Representative Payee Services –
Money Management – Rent only
Rep Payee Services – All aspects
Financial Literacy Curriculum
Legal Services—VA Claims (Pro Bono Program: N=150)
SOAR (SSI/SSDI Outreach, Access + Recovery) Initiative

12. Streamlining Processes
PSH Application Processes
Warm Hand-offs
Priority List—Updated Daily
Document Gathering—Phone Tree Method
Proofs of Income—SSI Office, CVSO, Employment & Training Services

13. Key Takeaways Team Work: Managing Roles + Expectations
Processes: Review, Update, Streamline (Wear Your Business Hat)
Developing Staff Positions to Meet Need
Landlord Engagement: Language, Culture, Money Management
Securing Housing Units: Project Base + Master Lease
Rapid Results: Moving Veterans into Housing While Subsidy is Processing
Processing TFA Payments: Same Day Turnaround Time
Utilizing THP: Converting THP Contracts into CoC Housing Subsidies
New Housing Developments: Prop 41 Funding

14. Thank You for Your Attendance
Swords to Plowshares
1060 Howard Street
San Francisco, CA 94103
(415)
Dave Lopez
Deputy Director of Programs + Operations
OUR MISSION…War causes wounds and suffering that last beyond the battlefield. Swords to Plowshares’ mission is to heal the wounds, to restore dignity, hope, and self-sufficiency to all veterans in need, and to prevent and end homelessness and poverty among veterans.