1. Xerox Analyst Training
Level 1

2. Agenda Prerequisites to install PaperCut
Application Server installation
PaperCut license file installation
Xerox MFD Embedded installation
Follow Me Print configuration
Secondary Print Provider install
Generating and scheduling reports
Troubleshooting and Support Request

3. Requirements for Training:
Desktop/Laptop or Server
PaperCut MF Systems Requirements
PaperCut Server Sizing Guide
Download PaperCut Software v15.3 (Build 34230) – Release History
PaperCut MF for Windows Servers
PaperCut MF for Mac OS X (Universal) 
PaperCut MF for Linux Servers (i686)
PaperCut MF for Linux Servers (x64)
PaperCut MF for Novell OES 2 and 11 Linux (x64) 
PaperCut MF - User Manual (PDF)
Embedded Documents
PaperCut MF - Xerox Secure Access Manual (PDF)
PaperCut MF - Xerox Secure Access EIP1.5+ Manual (PDF)
PaperCut MF - Xerox Network Accounting Manual (PDF)

4. PaperCut MF Installation Steps (Windows)
Run Setup 1 2
Select Components 3
Install 4
Set Admin 5
Set Organization 6
Set Cost per Page 7
Import Users from AD 8
Done

5. PaperCut MF Installation Steps (Windows)1
Run Setup 2
Select Components 3
Install 4
Set Admin 5
Set Organization 6
Set Cost per Page 7
Import Users from AD 8
Done

6. PaperCut MF Installation Steps (Windows)
Run Setup 1 1 2
Select Components 3
Install 3 4
Set Admin 5
Set Organization 6
Set Cost per Page 7
Import Users from AD 8
Done

7. PaperCut MF Installation Steps (Windows)
Run Setup 1 1 2
Select Components 3
Install 3 4
Set Admin 4 5
Set Organization 6
Set Cost per Page 7
Import Users from AD 8
Done

8. PaperCut MF Installation Steps (Windows)
Run Setup 1 1 2
Select Components 3
Install 4
Set Admin 5
Set Organization 5 6
Set Cost per Page 2 7
Import Users from AD 8
Done

9. PaperCut MF Installation Steps (Windows)
Run Setup 1 1 2
Select Components 3
Install 2 4
Set Admin 5
Set Organization 6
Set Cost per Page 6 7
Import Users from AD 8
Done

10. PaperCut MF Installation Steps (Windows)
Run Setup 1 1 2
Select Components 3
Install 2 4
Set Admin 3 5
Set Organization 4 6
Set Cost per Page 7 7
Import Users from AD 8
Done

11. PaperCut MF Installation Steps (Windows)
Run Setup 1 1 2
Select Components 1 3
Install 4
Set Admin 8 5
Set Organization 6
Set Cost per Page 7
Import Users from AD 8
Done 8

12. Client Deployment Windows Mac Linux Zero Configuration
Access the client software via the network by browsing to \\<server>\PCClient
Local-Client-Install
Deploy using MSI package
Mac
Local Install using LaunchD
Linux
Requires Java 8.0+
Access the client software via the network by browsing to smb://<server>/PCClient

13. Find Me Printing Configuration
Virtual Queue Setup
Navigate to “Printers”; then select Find Me Queue to be configured
In “Configuration” change the “Queue type” option to “This is a virtual queue (jobs will be forwarded to a different queue)”
Select print queues for “Job Redirection Settings”
Select “Enable Hold/Release Queue”

14. Find Me Printing Configuration
Device Setup
Scroll down the summary tab to the External Device Settings section and select “Enable print release”.
Under “Displays jobs for release from the selected queues” select the “virtual queue”.
Select “Enable Find Me Printing”
On the “When released”, jobs print on: drop down choose “A single Queue” (the default)
On the “Select the queue to release to” drop down choose the print queue associated with the device.

15. Creating Reports Go to Reports tab
Select desire report type and format
Ad-hoc Report

16. Installing License Login to PaperCut MF Go to “About” tab
Scroll down to “Register” section

17. Embedded Installation (EIP1.5+)
Requirements:
Network accounting:
Requires Xerox Network Accounting Module installed/enabled with off- box authentication feature included. (Network Accounting is also known as JBA or Job-based accounting.)
Xerox Secure access:
Requires Xerox Network Accounting Module installed/enabled.
Xerox devices must support Xerox Secure Access and EIP.

18. Embedded Installation (EIP1.5+)
Enable the HTTPS/SSL protocol
Navigate to “Properties” -> “Security” -> “Certificates ” -> “Security Certificates”

19. Embedded Installation (EIP1.5+)
Navigate to “Properties” -> “Connectivity” -> “Setup” -> “HTTP” -> “Edit”
Enable the "Force Traffic over SSL" -> “Yes (All HTTP request will be switched to HTTPS)” option.

20. Embedded Installation (EIP1.5+)
Enable SNMP v1/v2c protocolst.
Navigate to “Properties” -> “Connectivity” -> “Setup” -> “SNMP” -> “Edit”.

21. Embedded Installation (EIP1.5+)
Edit the “SNMP v1/v2c properties”.
Verify the Community Names are correct and modify if required.

22. Embedded Installation (EIP1.5+)
Create/setup the Xerox device in PaperCut admin interface.
Log in to the PaperCut administration interface using a web browser (e.g. server>:9191/admin).
Navigate to the “Devices” tab.
Click “Create Device” action from the left.
Select the "Xerox (Secure Access EIP 1.5+)" device type and enter the information.
Device Name
Hostname/IPAddress
Username: admin
Administrator Password: 1111
Select Function(s)
Click “Ok”

23. Embedded Installation (EIP1.5+)
Enable “Login/Permissions/Accounting” -> “Login Methods”.
Navigate to “Properties” -> “Login/Permissions/Accounting” -> “Login Methods”.

24. Embedded Installation (EIP1.5+)
Click on “Xerox Secure Access Setup” -> “Edit”.
Click on “Manually Override Settings” Button.
Verify that the correct PaperCut Server IP Address: Port and Path is listed.
Change “Device Login Methods” to “Xerox Secure Access + alternate on-screen authentication method”.
Change “Accounting Information” to “Automatically apply Accounting Codes from the server to YES”

25. Embedded Installation (EIP1.5+)
Go to User Permissions Roles- > “Edit” -> Non-logged in Users -> “Edit” -> Services and Tools to change the “Services Pathway” settings to “Locked”. This locks access to the copier functions unless the user is logged in.

28. Embedded Installation (EIP1.5+)
Navigate to “Properties” -> “Login/Permissions/Accounting” -> “Accounting Methods” -> “Edit”

29. Embedded Installation (EIP1.5+)
Navigate to “Properties” -> “General Setup” -> “Extensible Service Setup”.
Verify that the “Extensive Service Browser” is enabled.

30. Embedded Installation (EIP1.5+)
Verify that the “Extensible Service Registration”, “User Interface Configuration” and “Xerox Secure Access” items are enabled.

31. Embedded Installation (EIP1.5+)
Important: As a final step, create a Xerox and PaperCut admin user that will be used by techs to have admin access to the machines. Login to the Xerox web interface >> click on the “Properties” tab >> on the left side menu click on “Login/Permission/Accounting” >> click on “Device User Database” >> click on “Add New User” and make sure all the roles are checked. Create the same user in PaperCut as an internal user.

32. Testing Installation
Testing for an Education or Small/Medium Enterprise Installation:
Print a test document such as a web page or basic document.
Navigate to the printer section and select the Print Log tab.
Navigate to the Printers → Print Log tab.
Your print job should now be listed in the log.
Your user account should also be charged an appropriate amount.
Testing for a Professional (Client Billing) Installation:
Log into the admin interface after completing the configuration wizard.
Under the Users section, locate and click on your test user account. The quick find feature may assist here.
Ensure that the user has the Account Selection option set to Show the advanced account selection popup.

33. Installing Additional Secondary Print Providers (Windows)
Run Setup 1 2
Select Components 3
Install 4
Update print-provider.conf 5
Done

34. Installing Additional Secondary Print Providers (Windows)1
Run Setup 2
Select Components 3
Install 4
Update Print-Provider.conf 5
Done

35. Installing Additional Secondary Print Providers (Windows)1
Run Setup 2
Select Components 3 3
Install 4
Update Print-Provider.conf 5
Done

36. Installing Additional Secondary Print Providers (Windows)1
Run Setup 2
Select Components 3
Install 4
Update Print-Provider.conf 5
Done

37. Installing Additional Secondary Print Providers (Windows)1
Run setup 2
Select components 1 3
Install 4
Update print-provider.conf 8
Done 5 8

38. Configuring LDAP Authentication

39. External Database When should I run PaperCut on an External Database?
Supported Databases
PaperCut Software International Pty Ltd supports the following external databases out-of-the-box:
Microsoft SQL Server 2000/2005/2008/2012/2014 (either 32 or 64 bit)
Microsoft SQL Express 2005/2008/2012/2014 (free from Microsoft)
PostgreSQL 7.1+ (a free open source database)
MySQL 5.5+ (a free open source database)
Oracle 9.2+ (including the free Oracle Express Edition).

40. Internal Users Enabling Interanl Users
Log in to the PaperCut administration interface using a web browser (e.g. server>:9191/admin).
Navigate to the “Options” tab, then “User/Groups Sync” and scroll down
Printing Solutions for Guests and Anonymous users
Batch Internal User Import and Update
Resetting an Internal Users Password
How/where are the "internal user" passwords stored?

41. Known Issues with Recent Releases
Xerox JBA/XSA Onboard
Xerox Secure Access EIP 1.5+ Embedded App

42. Support Ticket Submission to ecoprintQ
ecoprintQ Support –
ecoprintQ Support Number – ext 103
ecoprintQ Support Web Portal –
Submit new tickets
Check the status of open tickets

43. Reference Guide for Ticket Submission

44. Reference Guide for Ticket Submission
Screenshots/Movies - Of copier or troublesome issue
App Server Debug -
Print Provider Debug -
User Client Debug -
Web Print Debug -
Release Station Debug -
Device Debug Logs -
OS Spool Files -
PaperCut Job Log - Screenshot of the job log
CUPS Debug -
IOS Debug -
AD Debug Output -
Google Cloud Print (GCP) Debug - Check the ‘Enable detailed logging for Google Cloud Print’ box under Options → Advanced → Diagnostics

45. Useful Links
PaperCut’s Release History -
PaperCut’s Knowledge Base -
PaperCut’s Live Demo –
PaperCut’s Live Demo by MFD Brand -
PaperCut’s YouTube Channel -
Common Integrated Scanning Questions:
Common Scalability Questions -
Common Security Questions -
Common Site Server Questions -
Common Global Print Driver Questions -
Common Web Print Questions -
Common iPad Printing Questions -
Common Google Cloud Print Questions -
Common Mac Printing Questions -
Common Card Reader Questions -
Enabling Debug Logging -
PaperCut from the Command Line -
PaperCut Tips and Tricks -